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23 FEBRUARY 2012

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Loyalty Magazine

Loyalty Magazine reports on customer retention,loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

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Tuesday, 31 January 2012 14:22
Comment: Out of touch Target like King Canute
Target, the giant US retailer, has embarked on an interesting strategy to counter the practice of what it calls “showrooming”.
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Friday, 07 October 2011 11:03
Got a broadband problem? Please visit our website!
BT’s novel approach to customer service
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Friday, 24 June 2011 15:26
Loyalty Comment: Increasing sales through social media? Coca-Cola should know better
The recent comments by the Coca-Cola VP of global marketing that brands should look at better ways to make money out of social media smacks of the same sentiment that was widespread when card based loyalty schemes were first launched 15 years ago.
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Tuesday, 12 April 2011 15:39
Forward gazing: Mega trends according to Frost & Sullivan – and the end of the world as we know it
If there is one lesson that should be learned from the last 15 years, it is that the future rarely pans out as people expected.
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Thursday, 17 March 2011 13:07
Facebook goes head to head with Groupon
Local deals are getting better and better!
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