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1 OCTOBER 2014

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article thumbnail Wednesday, 01 October 2014

Internet use fuels Fear of Missing Out
The widespread use and dependence on the internet has risen to a point where the 'Fear of Missing Out' (FOMO) often associated with modern technologies and social networking services, has become a global phenomenon. Read more ...

 
     

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Customers in revolt against Big Data

Consumers are increasingly restricting access to their personal information. Steve Wilkinson, managing partner of the UK and Ireland client service at EY, assesses the impact this will have on the longevity of customer loyalty programmes.
Read more ...
 
     
 
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article thumbnail News - Reward SchemesTuesday, 30 September 2014

Online currency plans to “revolutionise” rewards
John Lewis and Boots among 2,000 retailers signed up
Points earned through purchases and gamification Read more ...

article thumbnail News - Reward SchemesTuesday, 30 September 2014

Ikano provides twin reward scheme initiative for fashion retailer
Customers get one card for two brand programmes Read more ...

article thumbnail News - Company newsMonday, 29 September 2014

Tibco Software bought for US$4.3bn
Private equity firm acquires data analytics provider Read more ...

article thumbnail News - Mobile RewardsMonday, 29 September 2014

Index to rank Europe’s top mobile shopping apps
Twenty categories will be rated from 36 countries Read more ...

article thumbnail News - Reward SchemesFriday, 26 September 2014

Waitrose voted best loyalty scheme
Waitrose has been voted the UK’s best retail loyalty programme in a poll of 6,000 consumers. Read more ...

article thumbnail News - Jobs & PeopleFriday, 26 September 2014

New boss of combined Payback divisions
Multi-channel marketing platform Payback is gathering several major departments together under one organisational umbrella. Read more ...

article thumbnail News - Coupons & VouchersTuesday, 23 September 2014

UK coupon redemption up by a third
Retailers drive increase Read more ...

article thumbnail News - Customer InsightMonday, 22 September 2014

Customer loyalty in UK “remains low”
Utilities sector shows surprise increase Read more ...

article thumbnail News - TravelFriday, 19 September 2014

Virgin Atlantic offers Wi-Fi to passengers
Aircraft to be fitted with high-speed connectivity solution Read more ...

article thumbnail News - Mobile RewardsThursday, 18 September 2014

Weve abandons wallet, but maintains loyalty offering
Founding exec says smartphone makers and OS owners have power in payments, not telcos Read more ...

News - Reward Schemes
Online currency plans to “revolutionise” rewards
Administrator - Tuesday, 30 September 2014

News - Reward Schemes
Ikano provides twin reward scheme initiative for fashion retailer
Administrator - Tuesday, 30 September 2014

News - Company news
Tibco Software bought for US$4.3bn
Administrator - Monday, 29 September 2014

News - Mobile Rewards
Index to rank Europe’s top mobile shopping apps
Administrator - Monday, 29 September 2014

News - Reward Schemes
Waitrose voted best loyalty scheme
Administrator - Friday, 26 September 2014

News - Jobs & People
New boss of combined Payback divisions
Administrator - Friday, 26 September 2014

News - Coupons & Vouchers
UK coupon redemption up by a third
Administrator - Tuesday, 23 September 2014

News - Customer Insight
Customer loyalty in UK “remains low”
Administrator - Monday, 22 September 2014

Events - General
Merchant Payments Ecosystem 2015
Administrator - Friday, 19 September 2014

News - Travel
Virgin Atlantic offers Wi-Fi to passengers
Administrator - Friday, 19 September 2014

Events - General
The Loyalty Conference 2015
Administrator - Thursday, 18 September 2014

News - Mobile Rewards
Weve abandons wallet, but maintains loyalty offering
Administrator - Thursday, 18 September 2014

News - Company news
Exclusive: Fitting the merchant piece into the loyalty jigsaw
Administrator - Wednesday, 17 September 2014

News - Company news
Collinson Group buys Welcome Real-time
Administrator - Tuesday, 16 September 2014

News - Marketing
Sony targets new customers with game sharing feature
Administrator - Tuesday, 16 September 2014

News - Jobs & People
Ten Group appoints former Amex exec
Administrator - Tuesday, 16 September 2014

News - Reward Schemes
Apple in talks with merchants about rewards scheme
Administrator - Monday, 15 September 2014

News - Financial Services
Amex and Santander launch Mexico rewards card
Administrator - Monday, 15 September 2014

News - Data Security
Mobile privacy Apps fail to provide basic privacy info
Administrator - Friday, 12 September 2014

News - Customer Insight
Three-quarters prefer video content from brands
Administrator - Thursday, 11 September 2014

News - Mobile Rewards
Vodafone plans vouchers and loyalty for UK NFC wallet
Administrator - Thursday, 11 September 2014

News - Reward Schemes
FA defends revamped England rewards scheme
Administrator - Wednesday, 10 September 2014

News - Reward Schemes
Heineken starts location-based scheme
Administrator - Tuesday, 09 September 2014

News - Company news
Barclaycard buys loyalty and payments provider
Administrator - Monday, 08 September 2014

News - B2B
Hotel chain offers reward points to event planners
Administrator - Monday, 08 September 2014

News - Social Media
Twitter offers rewards to web bug finders
Administrator - Friday, 05 September 2014

News - Travel
Qantas to keep cash cow rewards scheme
Administrator - Thursday, 04 September 2014

News - Customer Insight
Taxis vs. Uber: A perfect example of resistance to change
Administrator - Wednesday, 03 September 2014

News - Customer Insight
Customers feeling let down by financial services brands
Administrator - Wednesday, 03 September 2014

News - Customer Insight
Which country is top for customer service?
Administrator - Tuesday, 02 September 2014

News - Company news
ACCO starts office product rewards
Administrator - Monday, 01 September 2014

News - Customer Insight
Customers feeling let down by financial services brands
Administrator - Wednesday, 03 September 2014

News - Jobs & People
Ten Group appoints former Amex exec
Administrator - Tuesday, 16 September 2014

Events - General
The Loyalty Conference 2015
Administrator - Thursday, 18 September 2014

Events - General
Merchant Payments Ecosystem 2015
Administrator - Friday, 19 September 2014

News - Company news
Exclusive: Fitting the merchant piece into the loyalty jigsaw
Administrator - Wednesday, 17 September 2014

News - Company news
Collinson Group buys Welcome Real-time
Administrator - Tuesday, 16 September 2014

News - Reward Schemes
Online currency plans to “revolutionise” rewards
Administrator - Tuesday, 30 September 2014

News - Marketing
Sony targets new customers with game sharing feature
Administrator - Tuesday, 16 September 2014

News - Mobile Rewards
Weve abandons wallet, but maintains loyalty offering
Administrator - Thursday, 18 September 2014

News - Travel
Qantas to keep cash cow rewards scheme
Administrator - Thursday, 04 September 2014

News - Mobile Rewards
Vodafone plans vouchers and loyalty for UK NFC wallet
Administrator - Thursday, 11 September 2014

News - Customer Insight
Taxis vs. Uber: A perfect example of resistance to change
Administrator - Wednesday, 03 September 2014

News - Company news
Barclaycard buys loyalty and payments provider
Administrator - Monday, 08 September 2014

News - Reward Schemes
Waitrose voted best loyalty scheme
Administrator - Friday, 26 September 2014

News - B2B
Hotel chain offers reward points to event planners
Administrator - Monday, 08 September 2014

News - Financial Services
Amex and Santander launch Mexico rewards card
Administrator - Monday, 15 September 2014

News - Reward Schemes
Apple in talks with merchants about rewards scheme
Administrator - Monday, 15 September 2014

News - Mobile Rewards
Index to rank Europe’s top mobile shopping apps
Administrator - Monday, 29 September 2014

News - Social Media
Twitter offers rewards to web bug finders
Administrator - Friday, 05 September 2014

News - Customer Insight
Customer loyalty in UK “remains low”
Administrator - Monday, 22 September 2014

article thumbnail Features - Customer InsightFriday, 11 July 2014

Embracing the benefits of enthusiastic customers
Companies must be careful not to neglect their less visible but highly-satisfied customers in favour of the often more voluble dissatisfied ones says Udesh Jadnanansing, founder and managing partner at Mopinion. Read more ...

article thumbnail Features - BrandsMonday, 19 May 2014

How to make each penny the consumer spends truly count
Retailers can boost consumer loyalty (and spending) through card linked technology says Gavin Dein, chief executive of Reward. He sets out five steps that retailers can apply to maximise the value from existing customers and help acquire new ones. Read more ...

article thumbnail Features - Reward SchemesMonday, 28 April 2014

China: A huge but fragmented loyalty market
– Exclusive interview with China Rewards CEO Cindy Wu

– First coalition scheme rolls out with unique model


– Plan to tap into huge merchant databases
Read more ...

Features - BrandsWednesday, 26 February 2014

Can you create true loyalty with a loyalty programme?
There are a number of mistakes made by brands in designing loyalty schemes, says Jason Holland of customer engagement agency Underwired.
He highlights the fatal errors and how companies can avoid them to achieve one of the Holy Grails of customer behaviour – a habit.
Read more ...

article thumbnail Features - Customer InsightWednesday, 12 February 2014

Are loyalty points meaningful anymore?
The appeal of collecting points and coupons is on the wane, especially among Millennials, but there are other ways major retailers can keep customers coming back, argues Claire Meadows of customer insight company Table 19. Read more ...

article thumbnail Features - Customer InsightTuesday, 28 January 2014

The Future of Loyalty (part 2): Big Data and Social Media
No excuse for not knowing your customers.

The second in our series of articles analysing the challenges and the opportunities for the loyalty industry in 2014.
Read more ...

article thumbnail Features - Customer InsightFriday, 17 January 2014

The future of loyalty
The first in a weekly series of articles analysing the challenges and the opportunities for loyalty in 2014.

Speaking with conviction: Industry experts give advice on what loyalty professionals should be focusing on.
Read more ...

article thumbnail Features - BrandsFriday, 20 December 2013

2014 predictions for Loyalty – do you agree?

It wouldn't be the New Year if we didn't have countless files open with predictions from experts about what to expect in the coming year.
This year is more unpredictable than most. No-one knows how the surging use of mobile will affect the loyalty business, but one thing is becoming extremely clear. Loyalty programmes, points collection and redemption will be key drivers for mobile wallet and mobile payment adoption.
Read more ...

Features - Customer InsightMonday, 09 December 2013

How loyalty point auctions can increase engagement
Latent members are historically one of the biggest challenges for loyalty schemes. Encouraging active participation from ‘non-movers’ who may not have enough points for a meaningful redemption is often key to a loyalty scheme's success, says Phil Bird, CEO of Perfect Channel. Read more ...

article thumbnail Features - E-LoyaltyThursday, 05 December 2013

How social media will make customer surveys extinct
Two "seismic events" are changing the way businesses must analyse customer behavour and preferences

Richard Owen, chief executive of Satmetrix, admits he received the worst score possible from conference delegates for saying surveys are going to die out. Read more ...

article thumbnail Features - E-LoyaltyMonday, 02 December 2013

When banking becomes social (again)
With actual visits to your bank becoming a dying tradition, social media offers a potentially vital way for banks to communicate more directly with customers, yet few are doing so effectively says Nic Merriman of Avanade UK. Read more ...

article thumbnail Features - Retail LoyaltyThursday, 03 October 2013

What does loyalty mean for Waitrose?
One company that would not come top of mind if retail loyalty programmes were being discussed is Waitrose, but Alex Murray, head of web and multichannel for the upmarket retailer, insists that loyalty is at the core of everything they do. Read more ...

article thumbnail Features - Customer InsightThursday, 26 September 2013

Food for thought at the funky customer festival
There was a new, funky feel to this year’s Loyalty World conference. For a start it has morphed into Europe’s Customer Festival and included streams on payments omnichannel and big data.
With live music, deckchairs on artificial grass, table tennis, hand carts full of childhood sweets and gambling for alcohol this was one cool conference…. and very hard work it was too.
Read more ...

article thumbnail Features - Reward SchemesThursday, 05 September 2013

Growing short term trend raises interesting questions
Proven experience from some of the region’s giants

The philosophy behind loyalty schemes has traditionally centred on the need to tie in a customer using the accumulation of reward points in order to ensure continual repeat visits.

Short term loyalty programmes have, like a new kid on the block, thrown this definition out of the window.
Read more ...

article thumbnail Features - Reward SchemesFriday, 30 August 2013

Why the Tesco Clubcard strategy failed in China
Tesco failed to understand the Chinese consumer and how unsuited they are to its so-called secret weapon the Clubcard.

The supermarket should have looked into the cultural differences in China compared to the UK before investing in the world's second biggest economy, argues
University of Warwick Professor of Marking and Innovation Qing Wang. Read more ...

article thumbnail Features - Reward SchemesFriday, 26 July 2013

Still searching for the next loyalty mousetrap
Winner of The Loyalty Awards Industry Personality Award 2013, Sir Keith Mills has never walked away from an interesting challenge – and he shows no sign of changing this behaviour any time soon. Exclusive interview by Annich McIntosh. Read more ...

article thumbnail Features - MobileFriday, 12 July 2013

Restaurant sector embraces mobile loyalty en masse
Early adoption of apps

It was to be expected that the major food retailers and travel companies would be early users of mobile devices for customer communication and loyalty rewards.

What was unexpected is that the restaurant sector would be a major early adopter, with a flurry of dedicated apps being launched by all types of eating establishments.

Read more ...

article thumbnail Features - BrandsThursday, 11 July 2013

No need for a USP: shoppers love copycat products
Apple and Samsung may be fighting a battle royal over patents and intellectual property, but according to Qing Wang of Warwick Business School and Paurav Shukla, of Glasgow Caledonian University London, consumers like the fact that they have the same features Read more ...

article thumbnail Features - BrandsWednesday, 12 June 2013

Winners of The Loyalty Awards 2013 announced
Outstanding industry achievements recognised at glittering international awards event

Turkcell and Sir Keith Mills among the big winners

Full list of who won what
Read more ...

article thumbnail Features - Reward SchemesTuesday, 30 April 2013

Omid Djalili to compere The Loyalty Awards 2013
Don’t miss the biggest night in the Loyalty calendar


World famous comedian Omid Djalili is on the bill to compere this year’s 2013 Loyalty Awards, making tables a rather sought after commodity.
Read more ...

 
     
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