Events

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20 JUNE 2013

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Loyalty Magazine

Loyalty Magazine reports on customer retention,loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

Events

24-25 July 2013

Loyalty Canada 2013
Toronto, Ontario
http://www.marcusevansch.com/LCDN2013_LM_EL

13-14 August 2013

Customer Experience 2013
Chicago
http://www.marcusevans-conferences-northamerican.com/

16-18 September 2013
Customer Experience Management for Financial Services
London
http://www.customerexperiencefinance.com/

24-26 September 2013

NFC World Congress 2013
Nice, French Riviera
As the leading event for NFC business, NFC World Congress gathers the full value chain of NFC services, from start-ups to leading players, including all the vertical implementers. Over 1700 expected participants will take advantage of this global meeting of contactless, e-ID, M2M and digital security industries.
http://www.nfcworldcongress.com/

19-20 June 2013
Big Data Strategies
London
http://www.big-data-consumer-finance.com/

25-26 July 2013
Customer Retention & Loyalty Conference
Johannesburg
http://www.fleminggulf.com/conferenceview/Customer-Retention-and-Loyalty-Conference/465

10-12 September 2013
Loyalty World Asia
Singapore
http://www.terrapinn.com/2013/loyalty-world-asia/index.stm

3-4 September
Loyalty World Turkey
Istanbul
http://www.terrapinn.com/conference/loyalty-world-turkey/index.stm

8-10 October 2013
Total Payments Asia
Bangkok
http://www.terrapinn.com/asia/total-payments-conference/index.stm

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	book reviews
	Book Review Home Page The Next Big Thing Empowered employees are the unsung heroes Considering background feelings Lessons from Ikea Having trouble with social media? Just tell them a story Tapping into the collective intelligence of people who like you Curation Nation fails to convince Loyalty Magazine Learning management lessons from bees If you don't like the system, why don't you hack it? When thinking into a situation can help achieve the state of being The secrets of success in selling Choosing a book about brands Don't bother speaking - your body language says it all
	Blog
	Blog articles Barclaycard daily deals - a great idea, but hasn't somebody thought of it already? Investment to buy loyalty "is missing the point" Barclays losing Facebook fight One more Jubilee round of applause.... Preoccupied banks forgetting about their customers Amazon and Asos will be on the high street by 2020? The importance of being Honest If Voice of Customer is so 21st Century, then how come my Granny was an expert? Reaching the post recession frugal consumer How should marketers approach CRM in 2012? Out of touch Target like King Canute Supermarket pricing: A need for honesty, clarity and trust Got a broadband problem? Please visit our website! Increasing sales through social media? Coca-Cola should know better Forward gazing: Mega trends according to Frost & Sullivan – and the end of the world as we know it Facebook goes head to head with Groupon And you thought Starbucks was just a coffee shop
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