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31 JULY 2010

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Loyalty Magazine

Loyalty Magazine reports on customer retention,loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.
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article thumbnail Tuesday, 14 July 2009

Transforming product catalogues to a digital customer service tool
How CDMS produced searchable digital catalogues for online and home shopping retailer Shop Direct Group (SDG). Read more ...

 
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Must read
     
 
New research shows the most buoyant markets for retailer cards

Brazil tops the charts for the highest number of retailers with their own payments card. The most significant potential exists to develop retailer payment cards in India, Russia and Vietnam.

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article thumbnail Features - Contact CentresMonday, 17 March 2008

Unify your contact centre, boost loyalty with customers

Unified communications has emerged as the latest method to help service departments achieve the vital twin goals of maximizing productivity and providing customers with the best experience possible. Article by Tim Moynihan, VP, Global Marketing and Channels, Envox Worldwide.

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article thumbnail Features - Contact CentresMonday, 17 March 2008

Unify your contact centre, boost loyalty with customers

Unified communications has emerged as the latest method to help service departments achieve the vital twin goals of maximizing productivity and providing customers with the best experience possible. Article by Tim Moynihan, VP, Global Marketing and Channels, Envox Worldwide.

Read more ...
 
     
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