Greek bank success in a troubled market
It is the stuff of loyalty dreams. The points redeemed from the loyalty scheme of a European bank exceeds the number of points issued, even though the number of points being issued has gone up. The result of this of course, means 100% redemption - and it has been achieved by a bank in Greece. Read more ...

Special report into Citi Cards in the US
Citi introduces thank you credit cards
Customer feedback shapes offering
Two button smart card in Citi pilot
Default lowest falls to its lowest rate in 22 months
US Fed cap causes the beginning of the end for debit card rewards Read more ...

Cantona sparks viral campaign to ‘cripple’ banking system
Power of social media to be put to the test on December 7

The potential of social media to rapidly escalate a controversial issue has been graphically illustrated by comments from former soccer star Eric Cantona. Read more ...

Maximising the relationship between customer and staff retention
The UK’s insurance industry is renowned for poor customer service and churn is increasing. However, with customers holding an average of five products across numerous insurers, the potential to generate profit through cross and up sell at the call centre is significant, says Stephen Haighton, VP, Sales Northern Europe, Chordiant.

French banks become more “fidelité” focussed
Requirement to allow competition brings wave of new initiatives
Loyalty came late to France as a payment card marketing tool. It wasn’t until October 2007 that even co-branded cards were allowed. This ban by the French banks enabled them to keep tight control of their payments business – until EU rules forced a change. Now everything is different.
Read more ...

Banks need to rebuild customer trust
Survey confirms confidence still low
How banks can rebuild trust and confidence Read more ...

Greek bank success in a troubled market
It is the stuff of loyalty dreams. The points redeemed from the loyalty scheme of a European bank exceeds the number of points issued, even though the number of points being issued has gone up. The result of this of course, means 100% redemption - and it has been achieved by a bank in Greece. Read more ...

Special report into Citi Cards in the US
Citi introduces thank you credit cards
Customer feedback shapes offering
Two button smart card in Citi pilot
Default lowest falls to its lowest rate in 22 months
US Fed cap causes the beginning of the end for debit card rewards Read more ...

Cantona sparks viral campaign to ‘cripple’ banking system
Power of social media to be put to the test on December 7

The potential of social media to rapidly escalate a controversial issue has been graphically illustrated by comments from former soccer star Eric Cantona. Read more ...

Maximising the relationship between customer and staff retention
The UK’s insurance industry is renowned for poor customer service and churn is increasing. However, with customers holding an average of five products across numerous insurers, the potential to generate profit through cross and up sell at the call centre is significant, says Stephen Haighton, VP, Sales Northern Europe, Chordiant.

French banks become more “fidelité” focussed
Requirement to allow competition brings wave of new initiatives
Loyalty came late to France as a payment card marketing tool. It wasn’t until October 2007 that even co-branded cards were allowed. This ban by the French banks enabled them to keep tight control of their payments business – until EU rules forced a change. Now everything is different.
Read more ...

Banks need to rebuild customer trust
Survey confirms confidence still low
How banks can rebuild trust and confidence Read more ...