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21 OCTOBER 2014

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Monday, 20 October 2014

Anti-fraud platform protects frequent flyer miles
Suite to detect "growing threat" Read more ...

 
     

Latest feature
     
 
Q&A with Gavin Halliday, CEO of Avios

Avios has announced two new partnerships in recent weeks - budget airline Flybe and Rocket Miles. Loyalty Magazine interviewed CEO Gavin Halliday about the Avios strategy and his plans for this digital currency in a mobile world.


Read more ...
 
     
 
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News - Mobile RewardsFriday, 17 October 2014

Pizza brand rolls out loyalty and m-payments app
Partnership with LevelUp Read more ...

News - Company newsThursday, 16 October 2014

Big Data company secures US$5m funding
Inter-West Partners leads development Read more ...

article thumbnail News - Retail LoyaltyWednesday, 15 October 2014

Social media backlash after Sainsbury's halves Nectar points
Loyalty scheme still offers good value even with reward points cut in half from 11 April next year, says supermarket
A social media furore has erupted on the news that Sainsbury's is "changing the way customers earn Nectar points' and halving the reward from two points per pound spent to one. Read more ...

News - Company newsWednesday, 15 October 2014

Loyalty and payments provider targets America
Pascal Caillon appointed to head new operation in region Read more ...

News - Customer InsightTuesday, 14 October 2014

BeepXtra launches AI campaign
Artificial inteliigence used to predict shopping habits Read more ...

News - TravelMonday, 13 October 2014

Flybe partners with Avios
Existing frequent flyer programme to be replaced Read more ...

article thumbnail News - Retail LoyaltyFriday, 10 October 2014

More disruptive behaviour from Amazon as it opens its first store
Amazon.com plans to open its first brick-and-mortar store just in time for this year's holiday season according to Dow Jones. Read more ...

article thumbnail News - Jobs & PeopleThursday, 09 October 2014

Estée Lauder makes global philanthropies appointment
Role will involve measuring consumer engagement and loyalty Read more ...

article thumbnail News - Customer InsightWednesday, 08 October 2014

iPad is top brand among kids
More traditional kids brands trumped by Apple Read more ...

News - Prepaid CardsTuesday, 07 October 2014

P&MM launches virtual open-loop gift card
Product will be integrated into existing motivation scheme Read more ...

News - Mobile Rewards
Pizza brand rolls out loyalty and m-payments app
Administrator - Friday, 17 October 2014

News - Company news
Big Data company secures US$5m funding
Administrator - Thursday, 16 October 2014

News - Retail Loyalty
Social media backlash after Sainsbury's halves Nector points
Administrator - Wednesday, 15 October 2014

News - Company news
Loyalty and payments provider targets America
Administrator - Wednesday, 15 October 2014

News - Customer Insight
BeepXtra launches AI campaign
Administrator - Tuesday, 14 October 2014

News - Travel
Flybe partners with Avios
Administrator - Monday, 13 October 2014

News - Retail Loyalty
More disruptive behaviour from Amazon as it opens its first store
Administrator - Friday, 10 October 2014

News - Jobs & People
Estée Lauder makes global philanthropies appointment
Administrator - Thursday, 09 October 2014

News - Customer Insight
iPad is top brand among kids
Administrator - Wednesday, 08 October 2014

News - Prepaid Cards
P&MM launches virtual open-loop gift card
Administrator - Tuesday, 07 October 2014

News - Travel
Nigerian airline starts frequent flyer rewards
Administrator - Tuesday, 07 October 2014

News - Reward Schemes
Morrisons launches price match and points card
Administrator - Monday, 06 October 2014

Events - General
Operational Excellence in Financial Services Summit
Administrator - Friday, 03 October 2014

Events - General
Nordic Card Markets and Future Payment Solutions 2015
Administrator - Friday, 03 October 2014

News - Retail Loyalty
Romania retailer launches rewards card
Administrator - Friday, 03 October 2014

News - Reward Schemes
Loyalty Awards 2015 launch as 'new era of loyalty emerges'
Administrator - Thursday, 02 October 2014

News - Company news
Name change for marketing and loyalty platform
Administrator - Wednesday, 01 October 2014

News - Customer Insight
Internet use fuels Fear of Missing Out
Administrator - Wednesday, 01 October 2014

News - Reward Schemes
Online currency plans to “revolutionise” rewards
Administrator - Tuesday, 30 September 2014

News - Reward Schemes
Ikano provides twin reward scheme initiative for fashion retailer
Administrator - Tuesday, 30 September 2014

News - Company news
Tibco Software bought for US$4.3bn
Administrator - Monday, 29 September 2014

News - Mobile Rewards
Index to rank Europe’s top mobile shopping apps
Administrator - Monday, 29 September 2014

News - Reward Schemes
Waitrose voted best loyalty scheme
Administrator - Friday, 26 September 2014

News - Jobs & People
New boss of combined Payback divisions
Administrator - Friday, 26 September 2014

News - Coupons & Vouchers
UK coupon redemption up by a third
Administrator - Tuesday, 23 September 2014

News - Customer Insight
Customer loyalty in UK “remains low”
Administrator - Monday, 22 September 2014

Events - General
Operational Excellence in Financial Services Summit
Administrator - Friday, 03 October 2014

Events - General
Nordic Card Markets and Future Payment Solutions 2015
Administrator - Friday, 03 October 2014

News - Jobs & People
Estée Lauder makes global philanthropies appointment
Administrator - Thursday, 09 October 2014

News - Reward Schemes
Loyalty Awards 2015 launch as 'new era of loyalty emerges'
Administrator - Thursday, 02 October 2014

News - Retail Loyalty
Social media backlash after Sainsbury's halves Nector points
Administrator - Wednesday, 15 October 2014

News - Reward Schemes
Online currency plans to “revolutionise” rewards
Administrator - Tuesday, 30 September 2014

News - Reward Schemes
Waitrose voted best loyalty scheme
Administrator - Friday, 26 September 2014

News - Reward Schemes
Morrisons launches price match and points card
Administrator - Monday, 06 October 2014

News - Jobs & People
New boss of combined Payback divisions
Administrator - Friday, 26 September 2014

Features - Reward Schemes
Q&A with Gavin Halliday, CEO of Avios
Administrator - Monday, 13 October 2014

News - Travel
Flybe partners with Avios
Administrator - Monday, 13 October 2014

News - Mobile Rewards
Index to rank Europe’s top mobile shopping apps
Administrator - Monday, 29 September 2014

News - Company news
Tibco Software bought for US$4.3bn
Administrator - Monday, 29 September 2014

News - Travel
Nigerian airline starts frequent flyer rewards
Administrator - Tuesday, 07 October 2014

News - Company news
Name change for marketing and loyalty platform
Administrator - Wednesday, 01 October 2014

News - Retail Loyalty
Romania retailer launches rewards card
Administrator - Friday, 03 October 2014

News - Company news
Loyalty and payments provider targets America
Administrator - Wednesday, 15 October 2014

News - Coupons & Vouchers
UK coupon redemption up by a third
Administrator - Tuesday, 23 September 2014

News - Customer Insight
Internet use fuels Fear of Missing Out
Administrator - Wednesday, 01 October 2014

News - Prepaid Cards
P&MM launches virtual open-loop gift card
Administrator - Tuesday, 07 October 2014

article thumbnail Features - Customer InsightThursday, 21 August 2014

Customers in revolt against Big Data
Consumers are increasingly restricting access to their personal information. Steve Wilkinson, managing partner of the UK and Ireland client service at EY, assesses the impact this will have on the longevity of customer loyalty programmes. Read more ...

article thumbnail Features - Customer InsightFriday, 11 July 2014

Embracing the benefits of enthusiastic customers
Companies must be careful not to neglect their less visible but highly-satisfied customers in favour of the often more voluble dissatisfied ones says Udesh Jadnanansing, founder and managing partner at Mopinion. Read more ...

article thumbnail Features - BrandsMonday, 19 May 2014

How to make each penny the consumer spends truly count
Retailers can boost consumer loyalty (and spending) through card linked technology says Gavin Dein, chief executive of Reward. He sets out five steps that retailers can apply to maximise the value from existing customers and help acquire new ones. Read more ...

article thumbnail Features - Reward SchemesMonday, 28 April 2014

China: A huge but fragmented loyalty market
– Exclusive interview with China Rewards CEO Cindy Wu

– First coalition scheme rolls out with unique model


– Plan to tap into huge merchant databases
Read more ...

Features - BrandsWednesday, 26 February 2014

Can you create true loyalty with a loyalty programme?
There are a number of mistakes made by brands in designing loyalty schemes, says Jason Holland of customer engagement agency Underwired.
He highlights the fatal errors and how companies can avoid them to achieve one of the Holy Grails of customer behaviour – a habit.
Read more ...

article thumbnail Features - Customer InsightWednesday, 12 February 2014

Are loyalty points meaningful anymore?
The appeal of collecting points and coupons is on the wane, especially among Millennials, but there are other ways major retailers can keep customers coming back, argues Claire Meadows of customer insight company Table 19. Read more ...

article thumbnail Features - Customer InsightTuesday, 28 January 2014

The Future of Loyalty (part 2): Big Data and Social Media
No excuse for not knowing your customers.

The second in our series of articles analysing the challenges and the opportunities for the loyalty industry in 2014.
Read more ...

article thumbnail Features - Customer InsightFriday, 17 January 2014

The future of loyalty
The first in a weekly series of articles analysing the challenges and the opportunities for loyalty in 2014.

Speaking with conviction: Industry experts give advice on what loyalty professionals should be focusing on.
Read more ...

article thumbnail Features - BrandsFriday, 20 December 2013

2014 predictions for Loyalty – do you agree?

It wouldn't be the New Year if we didn't have countless files open with predictions from experts about what to expect in the coming year.
This year is more unpredictable than most. No-one knows how the surging use of mobile will affect the loyalty business, but one thing is becoming extremely clear. Loyalty programmes, points collection and redemption will be key drivers for mobile wallet and mobile payment adoption.
Read more ...

Features - Customer InsightMonday, 09 December 2013

How loyalty point auctions can increase engagement
Latent members are historically one of the biggest challenges for loyalty schemes. Encouraging active participation from ‘non-movers’ who may not have enough points for a meaningful redemption is often key to a loyalty scheme's success, says Phil Bird, CEO of Perfect Channel. Read more ...

article thumbnail Features - E-LoyaltyThursday, 05 December 2013

How social media will make customer surveys extinct
Two "seismic events" are changing the way businesses must analyse customer behavour and preferences

Richard Owen, chief executive of Satmetrix, admits he received the worst score possible from conference delegates for saying surveys are going to die out. Read more ...

article thumbnail Features - E-LoyaltyMonday, 02 December 2013

When banking becomes social (again)
With actual visits to your bank becoming a dying tradition, social media offers a potentially vital way for banks to communicate more directly with customers, yet few are doing so effectively says Nic Merriman of Avanade UK. Read more ...

article thumbnail Features - Retail LoyaltyThursday, 03 October 2013

What does loyalty mean for Waitrose?
One company that would not come top of mind if retail loyalty programmes were being discussed is Waitrose, but Alex Murray, head of web and multichannel for the upmarket retailer, insists that loyalty is at the core of everything they do. Read more ...

article thumbnail Features - Customer InsightThursday, 26 September 2013

Food for thought at the funky customer festival
There was a new, funky feel to this year’s Loyalty World conference. For a start it has morphed into Europe’s Customer Festival and included streams on payments omnichannel and big data.
With live music, deckchairs on artificial grass, table tennis, hand carts full of childhood sweets and gambling for alcohol this was one cool conference…. and very hard work it was too.
Read more ...

article thumbnail Features - Reward SchemesThursday, 05 September 2013

Growing short term trend raises interesting questions
Proven experience from some of the region’s giants

The philosophy behind loyalty schemes has traditionally centred on the need to tie in a customer using the accumulation of reward points in order to ensure continual repeat visits.

Short term loyalty programmes have, like a new kid on the block, thrown this definition out of the window.
Read more ...

article thumbnail Features - Reward SchemesFriday, 30 August 2013

Why the Tesco Clubcard strategy failed in China
Tesco failed to understand the Chinese consumer and how unsuited they are to its so-called secret weapon the Clubcard.

The supermarket should have looked into the cultural differences in China compared to the UK before investing in the world's second biggest economy, argues
University of Warwick Professor of Marking and Innovation Qing Wang. Read more ...

article thumbnail Features - Reward SchemesFriday, 26 July 2013

Still searching for the next loyalty mousetrap
Winner of The Loyalty Awards Industry Personality Award 2013, Sir Keith Mills has never walked away from an interesting challenge – and he shows no sign of changing this behaviour any time soon. Exclusive interview by Annich McIntosh. Read more ...

article thumbnail Features - MobileFriday, 12 July 2013

Restaurant sector embraces mobile loyalty en masse
Early adoption of apps

It was to be expected that the major food retailers and travel companies would be early users of mobile devices for customer communication and loyalty rewards.

What was unexpected is that the restaurant sector would be a major early adopter, with a flurry of dedicated apps being launched by all types of eating establishments.

Read more ...

article thumbnail Features - BrandsThursday, 11 July 2013

No need for a USP: shoppers love copycat products
Apple and Samsung may be fighting a battle royal over patents and intellectual property, but according to Qing Wang of Warwick Business School and Paurav Shukla, of Glasgow Caledonian University London, consumers like the fact that they have the same features Read more ...

article thumbnail Features - BrandsWednesday, 12 June 2013

Winners of The Loyalty Awards 2013 announced
Outstanding industry achievements recognised at glittering international awards event

Turkcell and Sir Keith Mills among the big winners

Full list of who won what
Read more ...

 
     
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