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23 APRIL 2014

Welcome to 

Loyalty Magazine

Loyalty Magazine reports on customer retention,loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

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  Main story  
     
 
article thumbnail Tuesday, 22 April 2014

Lancôme starts social rewards scheme
More points for interaction than purchases Read more ...

 
     

Latest feature
     
 
Can you create true loyalty with a loyalty programme?

There are a number of mistakes made by brands in designing loyalty schemes, says Jason Holland of customer engagement agency Underwired.
He highlights the fatal errors and how companies can avoid them to achieve one of the Holy Grails of customer behaviour – a habit.

Read more ...
 
     
 
Don't miss
     
   
     

 
 Latest news 
 
Month's news
 
   Most read  
 
     
 
article thumbnail News - Company newsThursday, 17 April 2014

MasterCard buys Australian rewards company
Operator provides loyalty services across Asia Pacific Read more ...

News - Financial ServicesThursday, 17 April 2014

Big increase in account switching
Figures issued for first six months after introduction of the UK Current Account Switching Service Read more ...

News - E-LoyaltyWednesday, 16 April 2014

Polish online shoppers “most satisfied In Europe”
France at bottom of satisfaction table
Read more ...

News - TravelWednesday, 16 April 2014

Airline seat lets customers pre-book in-flight preferences
Mobile can be used to make choices prior to flights Read more ...

article thumbnail News - Financial ServicesTuesday, 15 April 2014

Spanish banks and telco start digital commerce JV
Bid to become country’s biggest customer loyalty network Read more ...

article thumbnail News - Financial ServicesMonday, 14 April 2014

Amex starts US$15m merchant offers ‘hub'
Offers to be delivered through cardholder’s channel of choice Read more ...

News - Company newsThursday, 10 April 2014

dunnhumby buys advertising tech provider
Combined offering to help brands improve relevance of customer communications
Read more ...

article thumbnail News - Financial ServicesThursday, 10 April 2014

Birdback starts card-linked offline deals
Platform links online offers with physical retailers Read more ...

News - Company newsWednesday, 09 April 2014

WorldPay and ZNAP start omnichannel partnership
Platform enables special offers, loyalty rewards and over 200 alternative payment methods Read more ...

article thumbnail News - Financial ServicesTuesday, 08 April 2014

Online prepaid provider starts rewards scheme
Offering launched in 27 countries Read more ...

News - Company news
MasterCard buys Australian rewards company
Administrator - Thursday, 17 April 2014

News - Financial Services
Big increase in account switching
Administrator - Thursday, 17 April 2014

News - E-Loyalty
Polish online shoppers “most satisfied In Europe”
Administrator - Wednesday, 16 April 2014

News - Travel
Airline seat lets customers pre-book in-flight preferences
Administrator - Wednesday, 16 April 2014

News - Financial Services
Spanish banks and telco start digital commerce JV
Administrator - Tuesday, 15 April 2014

News - Financial Services
Amex starts US$15m merchant offers ‘hub'
Administrator - Monday, 14 April 2014

News - Company news
dunnhumby buys advertising tech provider
Administrator - Thursday, 10 April 2014

News - Financial Services
Birdback starts card-linked offline deals
Administrator - Thursday, 10 April 2014

News - Company news
WorldPay and ZNAP start omnichannel partnership
Administrator - Wednesday, 09 April 2014

News - Financial Services
Online prepaid provider starts rewards scheme
Administrator - Tuesday, 08 April 2014

News - Company news
New sponsor for The Loyalty Awards
Administrator - Monday, 07 April 2014

News - Financial Services
M-banking transactions double
Administrator - Friday, 04 April 2014

News - Financial Services
Funding: Loyalty rewards company raises US$19m
Administrator - Thursday, 03 April 2014

News - Customer Insight
Bank customers still want “human touch”
Administrator - Wednesday, 02 April 2014

News - Company news
Funding: US$75m investment in Middle East ecommerce site
Administrator - Monday, 31 March 2014

News - Data Security
86% “would shun brands” following data breach
Administrator - Friday, 28 March 2014

News - Travel
Qantas frequent flyer move causes Twitter storm
Administrator - Friday, 28 March 2014

News - Customer Insight
M-payment users spend double the average
Administrator - Wednesday, 26 March 2014

News - Travel
Etihad takes controlling stake in India scheme
Administrator - Tuesday, 25 March 2014

News - Travel
Air loyalty changes “will increase prices”
Administrator - Monday, 24 March 2014

News - Travel
Qantas frequent flyer move causes Twitter storm
Administrator - Friday, 28 March 2014

News - Financial Services
Funding: Loyalty rewards company raises US$19m
Administrator - Thursday, 03 April 2014

News - Travel
Airline seat lets customers pre-book in-flight preferences
Administrator - Wednesday, 16 April 2014

News - Customer Insight
M-payment users spend double the average
Administrator - Wednesday, 26 March 2014

News - Financial Services
M-banking transactions double
Administrator - Friday, 04 April 2014

News - Customer Insight
Bank customers still want “human touch”
Administrator - Wednesday, 02 April 2014

News - Company news
New sponsor for The Loyalty Awards
Administrator - Monday, 07 April 2014

News - Financial Services
Online prepaid provider starts rewards scheme
Administrator - Tuesday, 08 April 2014

News - Financial Services
Birdback starts card-linked offline deals
Administrator - Thursday, 10 April 2014

News - Company news
dunnhumby buys advertising tech provider
Administrator - Thursday, 10 April 2014

News - Financial Services
Amex starts US$15m merchant offers ‘hub'
Administrator - Monday, 14 April 2014

News - Data Security
86% “would shun brands” following data breach
Administrator - Friday, 28 March 2014

News - Company news
Funding: US$75m investment in Middle East ecommerce site
Administrator - Monday, 31 March 2014

News - Company news
WorldPay and ZNAP start omnichannel partnership
Administrator - Wednesday, 09 April 2014

News - Financial Services
Spanish banks and telco start digital commerce JV
Administrator - Tuesday, 15 April 2014

News - E-Loyalty
Polish online shoppers “most satisfied In Europe”
Administrator - Wednesday, 16 April 2014

News - Financial Services
Big increase in account switching
Administrator - Thursday, 17 April 2014

News - Company news
MasterCard buys Australian rewards company
Administrator - Thursday, 17 April 2014

article thumbnail News - Company newsThursday, 17 April 2014

MasterCard buys Australian rewards company
Operator provides loyalty services across Asia Pacific Read more ...

News - Financial ServicesThursday, 17 April 2014

Big increase in account switching
Figures issued for first six months after introduction of the UK Current Account Switching Service Read more ...

News - E-LoyaltyWednesday, 16 April 2014

Polish online shoppers “most satisfied In Europe”
France at bottom of satisfaction table
Read more ...

News - TravelWednesday, 16 April 2014

Airline seat lets customers pre-book in-flight preferences
Mobile can be used to make choices prior to flights Read more ...

article thumbnail News - Financial ServicesTuesday, 15 April 2014

Spanish banks and telco start digital commerce JV
Bid to become country’s biggest customer loyalty network Read more ...

article thumbnail News - Financial ServicesMonday, 14 April 2014

Amex starts US$15m merchant offers ‘hub'
Offers to be delivered through cardholder’s channel of choice Read more ...

News - Company newsThursday, 10 April 2014

dunnhumby buys advertising tech provider
Combined offering to help brands improve relevance of customer communications
Read more ...

article thumbnail News - Financial ServicesThursday, 10 April 2014

Birdback starts card-linked offline deals
Platform links online offers with physical retailers Read more ...

News - Company newsWednesday, 09 April 2014

WorldPay and ZNAP start omnichannel partnership
Platform enables special offers, loyalty rewards and over 200 alternative payment methods Read more ...

article thumbnail News - Financial ServicesTuesday, 08 April 2014

Online prepaid provider starts rewards scheme
Offering launched in 27 countries Read more ...

article thumbnail News - Company newsMonday, 07 April 2014

New sponsor for The Loyalty Awards
Reward has announced it is to become Platinum Sponsor of The Loyalty Awards EMEA 2014. Read more ...

article thumbnail News - Financial ServicesFriday, 04 April 2014

M-banking transactions double
BBA says "revolution" taking place in how customers interact with banks
Read more ...

article thumbnail News - Financial ServicesThursday, 03 April 2014

Funding: Loyalty rewards company raises US$19m
Discover among investors Read more ...

article thumbnail News - Customer InsightWednesday, 02 April 2014

Bank customers still want “human touch”
FIs must strike the right omnichannel balance
Read more ...

article thumbnail News - Company newsMonday, 31 March 2014

Funding: US$75m investment in Middle East ecommerce site
Total of US$150m now raised Read more ...

News - Data SecurityFriday, 28 March 2014

86% “would shun brands” following data breach
If card details are compromised, shoppers will not return
Read more ...

article thumbnail News - TravelFriday, 28 March 2014

Qantas frequent flyer move causes Twitter storm
Struggling airline invokes customer ire with changes Read more ...

article thumbnail News - Customer InsightWednesday, 26 March 2014

M-payment users spend double the average
Issue remains of many seeing no reason to switch to digital payment methods Read more ...

article thumbnail News - TravelTuesday, 25 March 2014

Etihad takes controlling stake in India scheme
Spin-off of 2.8 million member scheme Read more ...

News - TravelMonday, 24 March 2014

Air loyalty changes “will increase prices”
More than eight out of ten (84%) of travel industry executives believe that changes to the structure of airline loyalty programmes will result in higher prices.
Read more ...

 
     
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