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20 JUNE 2013

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Loyalty Magazine

Loyalty Magazine reports on customer retention,loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce.

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Tuesday, 08 January 2013

Social media offering for contact centres
Solution to combine communications for Facebook Twitter, blogs and online communities
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	Winners of The Loyalty Awards 2013 announced Outstanding industry achievements recognised at glittering international awards event Turkcell and Sir Keith Mills among the big winners Full list of who won what Read more ...

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News - Contact CentresTuesday, 23 April 2013 BGL deploys speech recognition technology Insurance provider rolls out call centre solution to improve customer experience Read more ...
	News - Contact CentresFriday, 24 August 2012 Phone remains most popular contact centre channel Survey reveals key trends in managing new campaigns Read more ...
News - Contact CentresFriday, 22 June 2012 Loyal customers pay, newcomers call for free One in seven homes now landline-less Many leading banks, insurers and energy companies charging existing customers for calls, while offering free numbers to new customers. Read more ...
	News - Contact CentresTuesday, 24 April 2012 Comment What’s my line?: Contact centres should tear up their scripts to deliver effective customer service Comment by Jim Close, UK MD at Datapoint. Read more ...
	News - Contact CentresTuesday, 13 March 2012 Contact centres need to address changing channel preferences Emerging market consumers more inclined to use social media for customer service Read more ...
News - Contact CentresFriday, 21 October 2011 European Call Centre & Customer Service Awards winners announced Sage and John Lewis among winners Read more ...
News - Contact CentresFriday, 08 July 2011 Santander brings call centres home Third biggest UK bank finally responds to customer complaints Banco Santander, the UK’s third biggest banking group, is to move all its call centre operations back to the UK after widespread complaints from customers. Read more ...
News - Contact CentresTuesday, 01 February 2011 Customers – and contact centres – get poor return from self-service strategies Global customer self-service and multichannel contact centre research results Read more ...
News - Contact CentresThursday, 20 January 2011 Amex makes big cuts to customer service facilities American Express is planning major cuts in its global customer servicing network, with the loss of around 550 jobs. Read more ...
	News - Contact CentresThursday, 23 December 2010 Premier Inn plans speech recognition service Solution to deploy in March 2011 Read more ...

News - Contact CentresTuesday, 23 April 2013 BGL deploys speech recognition technology Insurance provider rolls out call centre solution to improve customer experience Read more ...
	News - Contact CentresFriday, 24 August 2012 Phone remains most popular contact centre channel Survey reveals key trends in managing new campaigns Read more ...
News - Contact CentresFriday, 22 June 2012 Loyal customers pay, newcomers call for free One in seven homes now landline-less Many leading banks, insurers and energy companies charging existing customers for calls, while offering free numbers to new customers. Read more ...
	News - Contact CentresTuesday, 24 April 2012 Comment What’s my line?: Contact centres should tear up their scripts to deliver effective customer service Comment by Jim Close, UK MD at Datapoint. Read more ...
	News - Contact CentresTuesday, 13 March 2012 Contact centres need to address changing channel preferences Emerging market consumers more inclined to use social media for customer service Read more ...
News - Contact CentresFriday, 21 October 2011 European Call Centre & Customer Service Awards winners announced Sage and John Lewis among winners Read more ...
News - Contact CentresFriday, 08 July 2011 Santander brings call centres home Third biggest UK bank finally responds to customer complaints Banco Santander, the UK’s third biggest banking group, is to move all its call centre operations back to the UK after widespread complaints from customers. Read more ...
News - Contact CentresTuesday, 01 February 2011 Customers – and contact centres – get poor return from self-service strategies Global customer self-service and multichannel contact centre research results Read more ...
News - Contact CentresThursday, 20 January 2011 Amex makes big cuts to customer service facilities American Express is planning major cuts in its global customer servicing network, with the loss of around 550 jobs. Read more ...
	News - Contact CentresThursday, 23 December 2010 Premier Inn plans speech recognition service Solution to deploy in March 2011 Read more ...
	News - Contact CentresWednesday, 03 November 2010 UK banking sector ignoring social media for customer service delivery It sometimes takes an organization from outside of one’s area to state the obvious. This happened today when an East African call centre Read more ...
News - Contact CentresTuesday, 12 October 2010 European Call Centre Awards winners announced British Gas Cardiff gets triple accolade Read more ...
	News - Contact CentresMonday, 04 October 2010 Barclaycard outsources customer service operations Five-year partnership with Indian company Read more ...
	News - Contact CentresTuesday, 28 September 2010 Under-fire Santander creates 400 call centre jobs Santander, the financial services firm under fire for poor customer service, intends to create 400 call centre jobs in the UK. Read more ...
	News - Contact CentresWednesday, 22 September 2010 Businesses losing sales due to poor interaction Nearly eight out of ten callers globally experience “poor voice quality” with in interaction with call centres Read more ...
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	News - Contact CentresWednesday, 07 April 2010 Centres rate call efficiency over customer service at their peril Internal efficiency measures at UK call centres are well monitored through multiple metrics but customer service receives less focus, a new survey has found. Read more ...

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