CRM stays high on the agenda, says Gartner
CRM remains high on the business agenda for CIOs in 2010. According to the Gartner Executive Programs (EXP) 2010 CIO Agenda survey, attracting and retaining new customers will be the No. 5 business priority for CIOs in 2010. Which begs the question what on earth can be more important than attracting and retaining customers?
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Three steps to a successful CRM strategy
Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, outlined in a new report.  Read more ...

Satmetrix announces top Net Promoter rankings for 2010
Satmetrix, the Net Promoter company and customer experience programme provider, has released its 2010 Net Promoter Industry Benchmarks for the insurance, financial services, airlines, telecommunications, technology, retail and online services industries. Read more ...

Toyota reamps up incentives to appease customers
Toyota is to offer big incentives and warranties to lure back disenfranchised customers after its recall crisis.
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Huge car recall will test customer loyalty
Millions of vehicles called in around the world over accelerator problem Read more ...

CRM spend weathering the storm
CRM expenditure in Europe is weathering the economic downturn better than many other enterprise software applications, according to Gartner. Read more ...

Historic private members club enlists CRM specialist
Move to enhance customer experience Read more ...

Pre-downturn CRM rules applied by banks “no longer valid”
The Customer Relationship Management rules applied by banks before the financial crisis are no longer valid, new research claims. Read more ...

Vertu appoints Black Sun in CRM drive
Luxury mobile phone brand Vertu has appointed customer marketing agency Black Sun in a CRM drive to grow the value of its existing customer base. Read more ...

Twitter can help with CRM user adoption
Open source CRM consulting firm Intelestream says it is communicating with office workers via social networking site Twitter. Read more ...

CRM stays high on the agenda, says Gartner
CRM remains high on the business agenda for CIOs in 2010. According to the Gartner Executive Programs (EXP) 2010 CIO Agenda survey, attracting and retaining new customers will be the No. 5 business priority for CIOs in 2010. Which begs the question what on earth can be more important than attracting and retaining customers?
Read more ...

Three steps to a successful CRM strategy
Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, outlined in a new report.  Read more ...

Satmetrix announces top Net Promoter rankings for 2010
Satmetrix, the Net Promoter company and customer experience programme provider, has released its 2010 Net Promoter Industry Benchmarks for the insurance, financial services, airlines, telecommunications, technology, retail and online services industries. Read more ...

Toyota reamps up incentives to appease customers
Toyota is to offer big incentives and warranties to lure back disenfranchised customers after its recall crisis.
Read more ...

Huge car recall will test customer loyalty
Millions of vehicles called in around the world over accelerator problem Read more ...

CRM spend weathering the storm
CRM expenditure in Europe is weathering the economic downturn better than many other enterprise software applications, according to Gartner. Read more ...

Historic private members club enlists CRM specialist
Move to enhance customer experience Read more ...

Pre-downturn CRM rules applied by banks “no longer valid”
The Customer Relationship Management rules applied by banks before the financial crisis are no longer valid, new research claims. Read more ...

Vertu appoints Black Sun in CRM drive
Luxury mobile phone brand Vertu has appointed customer marketing agency Black Sun in a CRM drive to grow the value of its existing customer base. Read more ...

Twitter can help with CRM user adoption
Open source CRM consulting firm Intelestream says it is communicating with office workers via social networking site Twitter. Read more ...

Telco partners win customer innovation award
Jacada, a provider of unified desktop and process optimisation solutions, and telco O2, have won the Consumer Service Innovation Award at the Global Telecoms Business Awards. Read more ...

One millionth sales order using SAP system
The Rocket Marketing Group - which specialises in developing, implementing and managing loyalty clubs, reward programmes and incentives promotions - has recently reached its one millionth sales order using SAP Business One, business management software. Read more ...

Banks "should focus on trust" post-financial crisis
The global economic crisis has taken its toll on consumers' view of banks, and new reports from Forrester Research, S1 and other firms are now backing up the anecdotal evidence that banks are suffering from a CRM crisis. Read more ...

Capturing feedback from customer Rants & Raves at the POS
A messaging tool product aims to enable companies to capture their customers’ thoughts and opinions at the point of service delivery. Read more ...

Companies lose sales through lack of mobile CRM
More than half of European companies lost out on sales and service opportunities before deploying mobile customer relationship management. Read more ...

Social networks to be a major trend in 2009
In 2009 customer relationship management projects will be all about business value, which includes adding social networks to the mix, according to a report from analyst Forrester Research.
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Knowing customers and their needs
Today’s converged telecoms market is an increasingly challenging environment for operators Read more ...