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30 SEPTEMBER 2016

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article thumbnail Thursday, 29 September 2016

Loyalty schemes failing to engage the young
Programmes remain influential but more must be done to attract Millennials Read more ...

 
     

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SPECIAL REPORT

Rewards crowdfunding continues to make waves
Plutus Tap & Pay raises £1m in nine days for cryptocurrency product
With the news that Plutus, the London-based cryptocurrency payment platform has raised over £1m in less than ten days of launching a crowdfunding campaign the spotlight is once again on peer to peer lending to fund major projects especially rewards-based crowdfunding initiatives.


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article thumbnail News - E-LoyaltyWednesday, 28 September 2016

Online shoppers will increase orders to get free delivery
Home delivery problems fuel Click & Collect growth Read more ...

article thumbnail News - Financial ServicesMonday, 26 September 2016

IBM and UnionPay test blockchain loyalty points exchange
Bank card points can be shared among multiple banks Read more ...

article thumbnail News - Loyalty Magazine AwardsFriday, 23 September 2016

Why we won: Conad
Scrittori di Classe – Clever Book Collection (Won Best Loyalty Programme of the Year Retail (Food) and Best Corporate Social Responsibility (CSR) Initiative Linked to Loyalty categories at The Loyalty Magazine Awards)

Why we won: A great CSR programme that also stands up as a retail loyalty programme. Read more ...

article thumbnail News - Customer InsightFriday, 23 September 2016

Customer experience getting worse not better
More interactions needed to resolve an issue say consumers Read more ...

article thumbnail News - Reward SchemesThursday, 22 September 2016

Blog: Uber rewards loyal customers
On Wednesday, Uber rolled out a pilot programme of its driverless cars to its most loyal customers in Pittsburgh, giving them the chance to hail an autonomous Uber for the first time. How cool is that? Read more ...

article thumbnail News - Retail LoyaltyTuesday, 20 September 2016

Tesco launches SME crowdfunding platform
Showcase for small businesses to connect with customers Read more ...

article thumbnail News - Coalition SchemesMonday, 19 September 2016

Retention-focused companies get higher market share
Focusing on retaining customers is three times as likely to achieve a higher market share than concentrating on customer acquisition. Read more ...

article thumbnail News - Company newsFriday, 16 September 2016

Industry combines to fight loyalty fraud
Former BA Executive Club boss heads new organisation Read more ...

article thumbnail News - Mobile RewardsThursday, 15 September 2016

Pizza Hut starts instant rewards
App aimed at millennials market Read more ...

article thumbnail News - Coalition SchemesWednesday, 14 September 2016

Aimia offloads ‘unprofitable’ operations
Restructuring at Nectar UK impacts business in Q2 Read more ...

News - E-Loyalty
Online shoppers will increase orders to get free delivery
Liam McLoughlin - Wednesday, 28 September 2016

News - Financial Services
IBM and UnionPay test blockchain loyalty points exchange
Liam McLoughlin - Monday, 26 September 2016

News - Loyalty Magazine Awards
Why we won: Conad
Liam McLoughlin - Friday, 23 September 2016

News - Customer Insight
Customer experience getting worse not better
Liam McLoughlin - Friday, 23 September 2016

News - Reward Schemes
Blog: Uber rewards loyal customers
Liam McLoughlin - Thursday, 22 September 2016

News - Retail Loyalty
Tesco launches SME crowdfunding platform
Liam McLoughlin - Tuesday, 20 September 2016

Events - General
IFINTEC
Liam McLoughlin - Monday, 19 September 2016

News - Coalition Schemes
Retention-focused companies get higher market share
Liam McLoughlin - Monday, 19 September 2016

Events - General
Customer Experience Management in Telecoms
Liam McLoughlin - Friday, 16 September 2016

News - Company news
Industry combines to fight loyalty fraud
Liam McLoughlin - Friday, 16 September 2016

Comarch - Comarch
Innovative Comarch campaign management implemented by Prudential Vietnam
Liam McLoughlin - Thursday, 15 September 2016

News - Mobile Rewards
Pizza Hut starts instant rewards
Liam McLoughlin - Thursday, 15 September 2016

News - Coalition Schemes
Aimia offloads ‘unprofitable’ operations
Liam McLoughlin - Wednesday, 14 September 2016

News - Loyalty Magazine Awards
Why we won: Shell
Liam McLoughlin - Wednesday, 14 September 2016

News - Financial Services
Card issuers continue to cut rewards after interchange caps
Liam McLoughlin - Tuesday, 13 September 2016

News - Jobs & People
Former Tesco CEO becomes Eagle Eye boss
Liam McLoughlin - Monday, 12 September 2016

News - Loyalty Magazine Awards
Why we won: de Bijenkorf
Liam McLoughlin - Friday, 09 September 2016

News - Customer Insight
Singapore Airlines top for brand experience
Liam McLoughlin - Friday, 09 September 2016

News - Customer Insight
Headphone woe for Apple
Liam McLoughlin - Thursday, 08 September 2016

News - Mobile Rewards
Apple launches iPhone 7
Liam McLoughlin - Wednesday, 07 September 2016

News - Gamification
Ted Baker drives engagement with shoppable video campaign
Liam McLoughlin - Wednesday, 07 September 2016

News - Travel
Miles & More partners with China rewards app
Liam McLoughlin - Wednesday, 07 September 2016

News - Social Media
New public report uncovers UK social media use
Liam McLoughlin - Wednesday, 07 September 2016

News - Customer Insight
Tech issues frustrate digital customer strategies
Liam McLoughlin - Tuesday, 06 September 2016

News - Mobile Rewards
Coop Denmark launches loyalty and payments app
Liam McLoughlin - Tuesday, 06 September 2016

News - Mobile Rewards
Walgreens integrates rewards with Android Pay
Liam McLoughlin - Friday, 02 September 2016

News - Company news
Grass Roots to be bought by prepaid company
Liam McLoughlin - Thursday, 01 September 2016

News - Customer Insight
Financial services firms top China CX rankings
Liam McLoughlin - Thursday, 01 September 2016

Comarch - Comarch
Comarch
Liam McLoughlin - Thursday, 01 September 2016

News - Reward Schemes
Uber partners on local offers with Visa
Liam McLoughlin - Wednesday, 31 August 2016

News - B2B
B2B company attributes £10m benefit to loyalty programme
Administrator - Thursday, 04 August 2016

Features - Financial Services
Rewards crowdfunding continues to make waves
Administrator - Monday, 01 August 2016

News - Comment
Customers lacking the energy to leave
Administrator - Wednesday, 03 August 2016

News - Retail Loyalty
$1.7M to seed cannabis shop loyalty programme
Administrator - Monday, 08 August 2016

News - Comment
Well done BA for making the homecoming special
Liam McLoughlin - Tuesday, 23 August 2016

Comarch - Comarch
Comarch
Liam McLoughlin - Thursday, 01 September 2016

News - Jobs & People
Tesco chief customer officer quits
Administrator - Monday, 01 August 2016

News - Comment
Don't make us move banks - reward us instead for staying
Administrator - Tuesday, 09 August 2016

News - Company news
Grass Roots to be bought by prepaid company
Liam McLoughlin - Thursday, 01 September 2016

News - Data Security
Why data hacks are impacting the loyalty business
Administrator - Tuesday, 16 August 2016

News - Mobile Rewards
Coop Denmark launches loyalty and payments app
Liam McLoughlin - Tuesday, 06 September 2016

News - Customer Insight
Headphone woe for Apple
Liam McLoughlin - Thursday, 08 September 2016

News - Travel
Korean Air starts hotel partnership
Liam McLoughlin - Wednesday, 24 August 2016

News - Comment
Comment: Are you guilty of a teensy weensy bit of stereotyping?
Liam McLoughlin - Friday, 19 August 2016

News - Coalition Schemes
Retention-focused companies get higher market share
Liam McLoughlin - Monday, 19 September 2016

News - Gamification
Ted Baker drives engagement with shoppable video campaign
Liam McLoughlin - Wednesday, 07 September 2016

News - Comment
Comment: Ad execs admit that 90% of their work goes unnoticed
Liam McLoughlin - Tuesday, 30 August 2016

News - Coalition Schemes
Starbucks offers free coffees to Lyft passengers
Liam McLoughlin - Thursday, 11 August 2016

News - Mobile Rewards
Walgreens integrates rewards with Android Pay
Liam McLoughlin - Friday, 02 September 2016

News - Customer Insight
Tech issues frustrate digital customer strategies
Liam McLoughlin - Tuesday, 06 September 2016

article thumbnail Features - BrandsTuesday, 26 July 2016

Turkcell: A company with loyalty in its DNA
Named Organisation of the Year at the 2016 Loyalty Magazine Awards, during its 22-year life Turkcell has sought to excite and delight its customers by making sure it understands them. Chief customer officer Dogus Koran explains what makes Turkcell such a customer focused organisation. Read more ...

article thumbnail Features - Financial ServicesWednesday, 15 June 2016

Alipay: Alternative, but one of the biggest in the world

EXCLUSIVE ARTICLE

Imagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to your wants and history, and provide all the services you need right now, like restaurants or online stores. Read more ...

article thumbnail Features - Customer InsightMonday, 09 May 2016

Giving customers reasons to be devoted
Partners are a very important component of a loyalty programme. It takes expertise, technological and data know-how, analytics and a very good sprinkling of creativity and excitement to achieve customer engagement. In this series of articles, we ask leading providers to explain their propositions and their take on loyalty, to help you make the right business choices.
In this feature, we talk to Mignon Buckingham, MD of ICLP. Read more ...

article thumbnail Features - BrandsTuesday, 12 April 2016

Building a business on Trust

More than just words from AmazonWhen Patrick Gauthier, VP external payments for Amazon, stood in front of the 3,000-plus audience at Money20/20 Europe in Copenhagen recently and talked about trust, everyone just nodded; the audience didn't need convincing; Read more ...

article thumbnail Features - Reward SchemesThursday, 28 January 2016

Ranking the global coalition schemes
There are more than two billion members of coalition loyalty programmes worldwide, but which are the biggest schemes?
We reveal the answers in exclusive rankings and details of the top 30-plus schemes. Read more ...

Features - Green LoyaltyTuesday, 01 December 2015

Highlighting responsibility and sustainable tourism
A browse through which travel companies win the green awards

In the week the Climate Change Conference takes place in Paris, it seemed appropriate to take a look at initiatives around the world working to achieve sustainable tourism, or at the very least, to lessen the damage it can cause. There seemed no better way of doing this than to profile the companies winning various sustainability and ecology awards.
Read more ...

article thumbnail Features - Data SecurityWednesday, 23 September 2015

What it will cost loyalty marketers to become EU data law compliant
The EU data law is due to come into effect in December 2017. Between now and then loyalty marketers will have to have to manage a heavy workload in implementing necessary change in order to be technically prepared.

Article by
Dene Walsh, operations director of Verso Group. Read more ...

article thumbnail Features - BrandsThursday, 10 September 2015

Moving from the Segments to the Love
Changing emphasis sees brands building bridge


A change of speaker emphasis was apparent at this year's Europe Customer Festival.  Out of fashion seemed to be the focus on data segmentation and analytics. Instead, the audience was urged to think of the customer as an individual that matters (Britvic), a respected friend (Dragon's Den investor Deborah Meaden) or as business partners (Eamon FitzGerald MD for Naked Wines). Read more ...

article thumbnail Features - Reward SchemesFriday, 21 August 2015

Making a brand top-of-mind
The challenge that faced BP
-
"We're not Starbucks. We're not that cool"
BP has revamped its loyalty programme with the emphasis on top-of-mind awareness. Which is something of a challenge for a fuel company - or any utility for that matter. Read more ...

article thumbnail Features - data/researchTuesday, 28 July 2015

Why is retention the poor relation to marketing?
And why analytics and predictive modelling will change this

Retention has always played second fiddle to acquisition within marketing – despite the fact that acquiring new customers is far more expensive than retaining existing ones and that the top tranche of customers contributes the vast majority of long-term revenue. A shift in demographics and a new era of 1:1 personalisation may change this. Article by Cassie Lancellotti-Young Read more ...

article thumbnail Features - Financial ServicesTuesday, 14 July 2015

Payments: The Five Mistakes Killing Customer Retention
The payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, highlights five common payments  mistakes and how they can be avoided. Read more ...

Features - Data SecurityWednesday, 17 June 2015

Loyalty marketers sleep walking into law breaking
The consumer opt-in consent protection for marketing campaigns is being rendered obsolete by new EU legislation. Jeremy Whitaker, chairman of Verso Group, explains what this means for marketers and how they can continue to use customer data. Read more ...

article thumbnail Features - E-LoyaltyWednesday, 15 April 2015

Social media for lasting customer relationships
Too many online loyalty schemes fall into the trap of thinking they know what their customers want. Retailers such as Debenhams are showing how well thought-out, targeted promotions and gamification achieve success by driving word of mouth on social media, says Gideon Lask of Buyapowa. Read more ...

article thumbnail Features - GamificationWednesday, 15 April 2015

Social media for lasting customer relationships
Too many online loyalty schemes fall into the trap of thinking they know what their customers want. Retailers such as Debenhams are showing how well thought-out, targeted promotions and gamification achieve success by driving word of mouth on social media, says Gideon Lask of Buyapowa. Read more ...

Features - Retail LoyaltyFriday, 20 March 2015

Exploring the untapped retail potential of China
In December last year China overtook the US as the world's largest economy. There is huge untapped potential for foreign retailers to reach this market, particularly in eCommerce with the 300 million online shoppers in China. Read more ...

article thumbnail Features - Retail LoyaltyThursday, 19 February 2015

Customer experience in the UK and US – Are we speaking the same language?
Read more ...

Features - Customer InsightMonday, 02 February 2015

3 steps for utility companies to win customer loyalty
With two million customers a year switching energy supplier Keshav Murugesh, group CEO of WNS, explains how utilities can get their most loyal customers to turn into brand advocates. Read more ...

article thumbnail Features - Reward SchemesFriday, 19 December 2014

Case study: Gamification and Loyalty
A gamification project exploring personal data relationships and loyalty behaviours wants to involve and loyalty programme providers in its research.

The project is led by Mudlark, the digital production company who developed the Chromaroma game platform using the London Oyster Card. Read more ...

article thumbnail Features - GamificationFriday, 19 December 2014

Case study: Gamification and Loyalty
A gamification project exploring personal data relationships and loyalty behaviours wants to involve and loyalty programme providers in its research.

The project is led by Mudlark, the digital production company who developed the Chromaroma game platform using the London Oyster Card. Read more ...

article thumbnail Features - Retail LoyaltyWednesday, 17 December 2014

Supermarkets pit loyalty against price in battle for survival
Radio Five Live is devoting a full hour on New Year's Eve to the fascinating subject of how our supermarket brands are responding to the challenge from the discount stores. Loyalty Magazine editor Annich McIntosh took part in the pre-recorded programme - along with CEO of Asda, Andy Clarke, former UK boss of Aldi Paul Foley, Nick Collard, customer director for Morrisons, and Natalie Berg of Planet Retail. Here is a sneak preview of the various points of view put forward. The programme will be broadcast at 5.30am and 10pm on New Years Eve and will then be available through the BBC online website. Read more ...

 
     
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