Hospitality schemes ‘need improving’
Research highlights ten principles that can improve program performance
Read more ...

Amex links with hotel chain for business and leisure card
American Express has launched a new credit card to meet demand for premium rewards from business and leisure travellers.
Read more ...

Hotel chain runs ‘secret programme’ targeting  rivals’ top reward members
Loyalty battle among major hotel players heats up Read more ...

Hotel chain considers super-elite tier
Plan to reward top level customers Read more ...

Indian hotel chain tops satisfaction rankings
With occupancy and average revenue falling in 2009, customer satisfaction held its own during a tumultuous year (+0.4 to 82.8), according to the latest annual Hospitality Index published by customer feedback company Market Metrix. Read more ...

Time to revamp multinational hotel rewards

Now is the time for hotel loyalty schemes to be to be revamped with more creative and imaginative rewards because the majority of them are remarkably similar.
Read more ...

Recession hits hotel satisfaction, but airlines improve
Customer satisfaction edged lower for hotels (-.2 to 82.9) and rental cars (-0.1 to 79.6), but improved among airlines (+0.2 to 75.7) in the second quarter of 2009. Read more ...

Hyatt mobile campaign to drive reward scheme membership
Hotel chain Global Hyatt has launched a mobile phone-based advertising campaign. Read more ...

1,000 points at 1,000 hotels from Carlson
Carlson Hotels Worldwide is offering a 1,000 Points, 1,000 Hotels deal to goldpoints plus members. Read more ...

Hyatt CEO random "surprises"
Hyatt Hotels CEO Mark Hoplamazian says the group has changed its Gold Passport rewards scheme after a series of dinners with high spending groups to gain their opinion of the scheme. Read more ...

Hospitality schemes ‘need improving’
Research highlights ten principles that can improve program performance
Read more ...

Amex links with hotel chain for business and leisure card
American Express has launched a new credit card to meet demand for premium rewards from business and leisure travellers.
Read more ...

Hotel chain runs ‘secret programme’ targeting  rivals’ top reward members
Loyalty battle among major hotel players heats up Read more ...

Hotel chain considers super-elite tier
Plan to reward top level customers Read more ...

Indian hotel chain tops satisfaction rankings
With occupancy and average revenue falling in 2009, customer satisfaction held its own during a tumultuous year (+0.4 to 82.8), according to the latest annual Hospitality Index published by customer feedback company Market Metrix. Read more ...

Time to revamp multinational hotel rewards

Now is the time for hotel loyalty schemes to be to be revamped with more creative and imaginative rewards because the majority of them are remarkably similar.
Read more ...

Recession hits hotel satisfaction, but airlines improve
Customer satisfaction edged lower for hotels (-.2 to 82.9) and rental cars (-0.1 to 79.6), but improved among airlines (+0.2 to 75.7) in the second quarter of 2009. Read more ...

Hyatt mobile campaign to drive reward scheme membership
Hotel chain Global Hyatt has launched a mobile phone-based advertising campaign. Read more ...

1,000 points at 1,000 hotels from Carlson
Carlson Hotels Worldwide is offering a 1,000 Points, 1,000 Hotels deal to goldpoints plus members. Read more ...

Hyatt CEO random "surprises"
Hyatt Hotels CEO Mark Hoplamazian says the group has changed its Gold Passport rewards scheme after a series of dinners with high spending groups to gain their opinion of the scheme. Read more ...

Great Hotels launches loyalty programme
Great Hotels Organisation, a sales and marketing alliance for mid-range to luxury hotels, has announced the launch of Great Hotels Rewards. Read more ...

Marriott to reward more

Marriott Rewards, Marriott International’s guest loyalty program, has lowered the points needed to redeem three night stays at participating Marriott, JW Marriott, Renaissance and Courtyard by Marriott resorts.

Read more ...

Restaurants serve up the offers to retain customers


Restaurant chains are turning to discount internet offers to keep hold of diners during the economic downturn. Read more ...

Relaunch for hotel's Gold Crown scheme
The Best Western hotel group is relaunching its Gold Crown Club International (GCCI) loyalty programme under the brand of Best Western Rewards.
Read more ...

Hotel groups start new loyalty programmes
Hotel groups Accor and Choice are both launching new loyalty programmes to help acquire and retain international customers.

Fairmount Hotels partners with luxury car maker
Fairmont Hotels & Resorts has announced  formal partnership with Read more ...

T.G.I. Friday’s to give more stripes
T.G.I Friday’s says it is launching what it describes as a loyalty revolution Read more ...

Customer wins one million loyalty points
A man who dressed a 1980s water cooler in a stonewashed denim jacket and blond wig - and composed an original song about the cooler that he named Corey – has won one million loyalty points from hotel chain Best Western.
Read more ...

Top hotel brands for customer engagement named
W Hotels and Comfort Inn are two of the brands that have come top in the 2008 Brand Keys Customer Loyalty Engagement Index for the US hotel industry.
Read more ...

ACT launches smart rewards system for hospitality and retail

Smart card and electronic solutions company Applied Card Technologies (ACT) has launched Gel Rewards, a loyalty and rewards solutions suite aimed at the hospitality and retail sectors.
Read more ...