Declining US superstores turn to social media to reverse trend
Wal-Mart Stores and Sears Holdings Corp. are suffering uncomfortable media comparisons. Both are grandfathers of the retail sector, both have historically been giants and innovators. And now both are squirming due to declining revenues and a lack of concentration on where the customer buck is going.
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Metro approach as luxury retailer goes north
Harvey Nichols, the upmarket department store beloved of Sloanes and absolutely fab people, is making a strategic move that positions it with supermarkets. Read more ...

House of Fraser starts mystery shopper scheme
Programme to measure customer experience Read more ...

Dutch supermarket makes personalized offers
Data used to make offers every four weeks
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Starbucks under fire over rewards launch
Retailer’s Facebook page inundated with complaints Read more ...

Starbucks launches UK scheme
iPhone app to manage cards Read more ...

Baristas scheme rolls out across US
The Baristas Coffee Company is rolling out a rewards scheme across the US. Read more ...

Boots to start personalised offers
Change of Advantage Card POS strategy Read more ...

Comment
Supermarket pricing: A need for clarity, honesty and trust
This week’s BBC Panorama “expose” of dubious special offers by the major UK supermarkets has highlighted the need for the Big Four to provide honesty and clarity in their price offering to customers. Read more ...

Turkish retailer moves loyalty to the POS
Bid to improve tracking of customer behaviour
Read more ...

Declining US superstores turn to social media to reverse trend
Wal-Mart Stores and Sears Holdings Corp. are suffering uncomfortable media comparisons. Both are grandfathers of the retail sector, both have historically been giants and innovators. And now both are squirming due to declining revenues and a lack of concentration on where the customer buck is going.
Read more ...

Metro approach as luxury retailer goes north
Harvey Nichols, the upmarket department store beloved of Sloanes and absolutely fab people, is making a strategic move that positions it with supermarkets. Read more ...

House of Fraser starts mystery shopper scheme
Programme to measure customer experience Read more ...

Dutch supermarket makes personalized offers
Data used to make offers every four weeks
Read more ...

Starbucks under fire over rewards launch
Retailer’s Facebook page inundated with complaints Read more ...

Starbucks launches UK scheme
iPhone app to manage cards Read more ...

Baristas scheme rolls out across US
The Baristas Coffee Company is rolling out a rewards scheme across the US. Read more ...

Boots to start personalised offers
Change of Advantage Card POS strategy Read more ...

Comment
Supermarket pricing: A need for clarity, honesty and trust
This week’s BBC Panorama “expose” of dubious special offers by the major UK supermarkets has highlighted the need for the Big Four to provide honesty and clarity in their price offering to customers. Read more ...

Turkish retailer moves loyalty to the POS
Bid to improve tracking of customer behaviour
Read more ...

Steve Jobs legacy to customer loyalty
Apple guru Steve Jobs, who died yesterday, had a huge influence on customer loyalty in addition to the technology advances that he was famous for. Read more ...

House of Fraser analyses cross-channel customer experience
House of Fraser is working with a customer analytics company to measure and analyse the customer experience in its stores, on its website, and with its call centre. Read more ...

Consumers are angry - and no-one is listening
I’ve just come back from the BrandLoyalty conference in Bonn, that hosted more than 250 top retailers from around the world and my brain is resonating with two very clear messages. Read more ...

Tesco cuts back on rewards
Bid to compete with rivals on price
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Focus on Japan: Tesco admits defeat and quits Japan
Japanese loyalty to existing suppliers too strong to change
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Ikea starts US rewards scheme
Cards issued instantly on registration
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Russian grocer rolls out new loyalty offering
System aims to increase retention and spend
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Nintendo rewards early adopters
Free games for virtual console buyers
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Aeropostale launches multi-channel rewards scheme
US children’s fashion retailer P.S. from Aeropostale has launched a multi-channel rewards programme. Read more ...

Bookseller Borders goes out of business
Reward discounts to be honoured until August 5 Read more ...