frame_main_header_title
  Home frame_main_breadcrumb_about frame_main_breadcrumb_contact    
 
23 FEBRUARY 2017

  Main story  
     
 
article thumbnail Thursday, 23 February 2017

Screen scraping to be banned under PSD2
Practice enables third party access to bank customer data Read more ...

 
     

Latest feature
     
 
Thumbs up for loyalty programmes

But more understanding needed

Fifty-nine per cent of British shoppers would be encouraged to spend more with a brand if they had a loyalty programme, new research reveals.

A study by ICLP says 63% of shoppers would be encouraged to shop more frequently or spend more with a brand if they received discounts on future purchases.
Read more ...
 
     
 
Don't miss
     
 
 
     

 
 Latest news 
 
Month's news
 
   Most read  
 
    Features   
 
     
 
article thumbnail News - Mobile RewardsThursday, 23 February 2017

Dubai app expands loyalty capability
Government partners with blockchain and rewards specialist Read more ...

article thumbnail News - Reward SchemesWednesday, 22 February 2017

British Gas unveils major rewards scheme
Partnerships with Sky and other brands
Read more ...

article thumbnail News - Customer InsightTuesday, 21 February 2017

Millennials seek experiential rewards
Employees in demographic that wants to share Read more ...

article thumbnail News - Loyalty Magazine AwardsFriday, 17 February 2017

Who has entered so far – A to E
Some very big names are among the entries so far received for The Loyalty Magazine Awards 2017: Read more ...

article thumbnail News - Loyalty Magazine AwardsThursday, 16 February 2017

Missed the deadline – Don't worry! You now have until 22nd February to get your entries in
If you missed the deadline to submit your entries to the Loyalty Magazine Awards – don’t worry. We have extended the deadline until close of business on 22nd February. Read more ...

article thumbnail News - Customer InsightWednesday, 15 February 2017

Chinese lag in loyalty participation
Mobile apps generate most enthusiasm Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 14 February 2017

Less than two days to go - Get your entries in NOW!!
There are just two days left to submit your entry for The Loyalty Magazine Awards. Plenty of time to explain in 1,000 words what your company is doing that differentiates it as a brand and reinforces customer loyalty.
And just imagine what the result could be ... Read more ...

article thumbnail News - Financial ServicesTuesday, 14 February 2017

Mobile wallet providers fall short on rewards
Features users most want are not being provided Read more ...

article thumbnail News - Reports/DataMonday, 13 February 2017

Gen Z demands contact via social media
Major differences in favourite brands for 16-21 age group Read more ...

article thumbnail News - TravelFriday, 10 February 2017

Copa Airlines expands redemption options
Carrier seeks to deepen engagement with members Read more ...

News - Mobile Rewards
Dubai app expands loyalty capability
Liam McLoughlin - Thursday, 23 February 2017

News - Reward Schemes
British Gas unveils major rewards scheme
Liam McLoughlin - Wednesday, 22 February 2017

News - Customer Insight
Millennials seek experiential rewards
Liam McLoughlin - Tuesday, 21 February 2017

News - Loyalty Magazine Awards
Who has entered so far – A to E
Liam McLoughlin - Friday, 17 February 2017

News - Loyalty Magazine Awards
Missed the deadline – Don't worry! You now have until 22nd February to get your entries in
Liam McLoughlin - Thursday, 16 February 2017

News - Customer Insight
Chinese lag in loyalty participation
Liam McLoughlin - Wednesday, 15 February 2017

News - Loyalty Magazine Awards
Less than two days to go - Get your entries in NOW!!
Liam McLoughlin - Tuesday, 14 February 2017

News - Financial Services
Mobile wallet providers fall short on rewards
Liam McLoughlin - Tuesday, 14 February 2017

News - Reports/Data
Gen Z demands contact via social media
Liam McLoughlin - Monday, 13 February 2017

News - Travel
Copa Airlines expands redemption options
Liam McLoughlin - Friday, 10 February 2017

News - Travel
Qatar Airways starts hotel partnership
Liam McLoughlin - Thursday, 09 February 2017

News - Travel
United ranked top frequent flyer scheme
Liam McLoughlin - Thursday, 09 February 2017

News - Reward Schemes
Starbucks starts rewards in South Africa
Liam McLoughlin - Wednesday, 08 February 2017

News - Customer Insight
Beyond Analysis buys out Visa stake
Liam McLoughlin - Tuesday, 07 February 2017

News - Loyalty Magazine Awards
How shall I write my entry? - Let me count the ways
Administrator - Monday, 06 February 2017

News - Coalition Schemes
Avios rewards ’skill’ added to Alexa
Liam McLoughlin - Friday, 03 February 2017

News - Reward Schemes
Energy providers may start loyalty offerings
Liam McLoughlin - Thursday, 02 February 2017

News - Reward Schemes
Why Sky needs a loyalty programme
Liam McLoughlin - Wednesday, 01 February 2017

News - Travel
Norwegian Cruise Line revamps rewards offering
Liam McLoughlin - Tuesday, 31 January 2017

News - Customer Insight
Retailers lose touch with Baby Boomers
Liam McLoughlin - Monday, 30 January 2017

News - Reward Schemes
Sky plans loyalty programme
Liam McLoughlin - Friday, 27 January 2017

News - Mobile Rewards
The loyalty factor behind merchant m-payment moves
Liam McLoughlin - Thursday, 26 January 2017

News - Company news
Loyalty Prime secures series A funding
Liam McLoughlin - Wednesday, 25 January 2017

News - Financial Services
Big banks come bottom for customer satisfaction
Liam McLoughlin - Tuesday, 24 January 2017

News - Travel
Airline offers points redemption at hotels
Liam McLoughlin - Tuesday, 24 January 2017

News - Loyalty Magazine Awards
New year, new chance to win
Liam McLoughlin - Thursday, 12 January 2017

News - Financial Services
Bank starts Lebanese card rewards
Liam McLoughlin - Tuesday, 10 January 2017

News - Loyalty Magazine Awards
How shall I write my entry? - Let me count the ways
Administrator - Monday, 06 February 2017

News - Comment
Comment: Turn on the inspiration, retailers told
Liam McLoughlin - Wednesday, 04 January 2017

Features - Brands
Paying more attention to what customers are saying
Liam McLoughlin - Tuesday, 24 January 2017

News - Reports/Data
Loyalty management market to triple
Liam McLoughlin - Thursday, 05 January 2017

News - Gamification
Employee scheme offers financial and health support
Liam McLoughlin - Monday, 09 January 2017

News - Financial Services
The £1.2bn throwaway in credit card cashback and rewards
Liam McLoughlin - Wednesday, 04 January 2017

News - Customer Insight
Humby takes up new customer role
Liam McLoughlin - Tuesday, 03 January 2017

News - Retail Loyalty
Coop plans to extend rewards scheme
Liam McLoughlin - Friday, 06 January 2017

News - Customer Insight
Convenience of delivery key to online loyalty
Liam McLoughlin - Wednesday, 11 January 2017

News - Coalition Schemes
Wyndham rated top hotel scheme
Liam McLoughlin - Friday, 06 January 2017

News - Retail Loyalty
SM chat helps retailer loyalty
Liam McLoughlin - Friday, 20 January 2017

News - Mobile Rewards
Restaurant loyalty and payment platform secures £2.7m funding
Liam McLoughlin - Tuesday, 10 January 2017

News - Company news
Significant capital investment for loyalty company
Liam McLoughlin - Thursday, 19 January 2017

News - Reward Schemes
Expedia launches holiday rewards
Liam McLoughlin - Monday, 16 January 2017

News - Mobile Rewards
The loyalty factor behind merchant m-payment moves
Liam McLoughlin - Thursday, 26 January 2017

News - Corporate Social Responsibility
Lloyds Banking Group gains highest LGBT inclusion ranking
Liam McLoughlin - Thursday, 19 January 2017

News - Customer Insight
GM named top manufacturer in Automotive Loyalty Awards
Liam McLoughlin - Thursday, 12 January 2017

News - Financial Services
Big banks come bottom for customer satisfaction
Liam McLoughlin - Tuesday, 24 January 2017

article thumbnail Features - BrandsTuesday, 24 January 2017

Paying more attention to what customers are saying
Case study: How New Look renewed its customer service strategy in a retail landscape that is both changing and challenging Shoppers expect to be able to shop online; they can compare products and prices, they comment to their friends on social media, and they have high expectations. Read more ...

article thumbnail Features - Reward SchemesThursday, 15 December 2016

Australia’s Loyalty War
Retailers play chess on a grand scale

A fascinating and brutal strategic war has been playing out in the loyalty industry in Australia over the last 7 years.

Philip Shelper explains how the story is unfolding. Read more ...

article thumbnail Features - TravelMonday, 05 December 2016

Take two pitchers of water and equalise...
...Level up where necessary (Recipe for success when merging loyalty).
Exclusive interview with Elina Zois, head of Europe for Marriott Rewards and Starwood SPG Points, on plans for the two programmes after the merger of the two hotel groups.  Read more ...

article thumbnail Features - TravelFriday, 02 December 2016

Together or apart? Analysing FFP trends
A marriage made in heaven, but is it time for divorce?
Few would question the value of a frequent flyer programme to an airline. They are an intrinsic part of most customer propositions, increasingly even for low cost airlines.

In fact FFPs are regularly valued at more than the airline itself. But this raises the question whether it is advantageous to split the airline and the FFP and if so how to do it. Read more ...

Features - MobileThursday, 03 November 2016

Why we won: Turkcell
GNC app: Loyalty Magazine Awards winner of Best Use of Gamification to Enhance Loyalty

Why we won: Turkcell has set a high benchmark for Gamification with a campaign that is targeted, relevant, integrated and largescale, with very impressive numbers Read more ...

article thumbnail Features - BrandsFriday, 23 September 2016

Why we won: Conad
Scrittori di Classe – Clever Book Collection (Won Best Loyalty Programme of the Year Retail (Food) and Best Corporate Social Responsibility (CSR) Initiative Linked to Loyalty categories at The Loyalty Magazine Awards)

Why we won: A great CSR programme that also stands up as a retail loyalty programme. Read more ...

article thumbnail Features - Retail LoyaltyWednesday, 14 September 2016

Why we won: Shell
Pump Challenge - Make filling up fun (Best Use of Communications winner at The Loyalty Magazine Awards)

Why we won: The Challenge shook up an existing scheme by gamifying the mundane process of filling up to increase customer expenditure. Read more ...

article thumbnail Features - Financial ServicesMonday, 01 August 2016

SPECIAL REPORT
Rewards crowdfunding continues to make waves
Plutus Tap & Pay raises £1m in nine days for cryptocurrency product
With the news that Plutus, the London-based cryptocurrency payment platform has raised over £1m in less than ten days of launching a crowdfunding campaign the spotlight is once again on peer to peer lending to fund major projects especially rewards-based crowdfunding initiatives. Read more ...

article thumbnail Features - BrandsTuesday, 26 July 2016

Turkcell: A company with loyalty in its DNA
Named Organisation of the Year at the 2016 Loyalty Magazine Awards, during its 22-year life Turkcell has sought to excite and delight its customers by making sure it understands them. Chief customer officer Dogus Koran explains what makes Turkcell such a customer focused organisation. Read more ...

article thumbnail Features - Financial ServicesWednesday, 15 June 2016

Alipay: Alternative, but one of the biggest in the world

EXCLUSIVE ARTICLE

Imagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to your wants and history, and provide all the services you need right now, like restaurants or online stores. Read more ...

article thumbnail Features - Customer InsightMonday, 09 May 2016

Giving customers reasons to be devoted
Partners are a very important component of a loyalty programme. It takes expertise, technological and data know-how, analytics and a very good sprinkling of creativity and excitement to achieve customer engagement. In this series of articles, we ask leading providers to explain their propositions and their take on loyalty, to help you make the right business choices.
In this feature, we talk to Mignon Buckingham, MD of ICLP. Read more ...

article thumbnail Features - BrandsTuesday, 12 April 2016

Building a business on Trust

More than just words from AmazonWhen Patrick Gauthier, VP external payments for Amazon, stood in front of the 3,000-plus audience at Money20/20 Europe in Copenhagen recently and talked about trust, everyone just nodded; the audience didn't need convincing; Read more ...

article thumbnail Features - Reward SchemesThursday, 28 January 2016

Ranking the global coalition schemes
There are more than two billion members of coalition loyalty programmes worldwide, but which are the biggest schemes?
We reveal the answers in exclusive rankings and details of the top 30-plus schemes. Read more ...

Features - Green LoyaltyTuesday, 01 December 2015

Highlighting responsibility and sustainable tourism
A browse through which travel companies win the green awards

In the week the Climate Change Conference takes place in Paris, it seemed appropriate to take a look at initiatives around the world working to achieve sustainable tourism, or at the very least, to lessen the damage it can cause. There seemed no better way of doing this than to profile the companies winning various sustainability and ecology awards.
Read more ...

article thumbnail Features - Data SecurityWednesday, 23 September 2015

What it will cost loyalty marketers to become EU data law compliant
The EU data law is due to come into effect in December 2017. Between now and then loyalty marketers will have to have to manage a heavy workload in implementing necessary change in order to be technically prepared.

Article by
Dene Walsh, operations director of Verso Group. Read more ...

article thumbnail Features - BrandsThursday, 10 September 2015

Moving from the Segments to the Love
Changing emphasis sees brands building bridge


A change of speaker emphasis was apparent at this year's Europe Customer Festival.  Out of fashion seemed to be the focus on data segmentation and analytics. Instead, the audience was urged to think of the customer as an individual that matters (Britvic), a respected friend (Dragon's Den investor Deborah Meaden) or as business partners (Eamon FitzGerald MD for Naked Wines). Read more ...

article thumbnail Features - Reward SchemesFriday, 21 August 2015

Making a brand top-of-mind
The challenge that faced BP
-
"We're not Starbucks. We're not that cool"
BP has revamped its loyalty programme with the emphasis on top-of-mind awareness. Which is something of a challenge for a fuel company - or any utility for that matter. Read more ...

article thumbnail Features - data/researchTuesday, 28 July 2015

Why is retention the poor relation to marketing?
And why analytics and predictive modelling will change this

Retention has always played second fiddle to acquisition within marketing – despite the fact that acquiring new customers is far more expensive than retaining existing ones and that the top tranche of customers contributes the vast majority of long-term revenue. A shift in demographics and a new era of 1:1 personalisation may change this. Article by Cassie Lancellotti-Young Read more ...

article thumbnail Features - Financial ServicesTuesday, 14 July 2015

Payments: The Five Mistakes Killing Customer Retention
The payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, highlights five common payments  mistakes and how they can be avoided. Read more ...

Features - Data SecurityWednesday, 17 June 2015

Loyalty marketers sleep walking into law breaking
The consumer opt-in consent protection for marketing campaigns is being rendered obsolete by new EU legislation. Jeremy Whitaker, chairman of Verso Group, explains what this means for marketers and how they can continue to use customer data. Read more ...

 
     
Read the latest loyalty news & features - only £98 for a full year's access

Banner
Banner