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25 FEBRUARY 2018

 

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article thumbnail Friday, 23 February 2018

Air Asia offers free in-flight internet access
Loyalty members can access range of chat apps  Read more ...

 
     
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Latest feature
     
 
GDPR – Burden or Benefit?

Are companies putting GDPR in place so they can avoid huge potential fines, or will the new regulation help them to do more with personal data by building a personal sense of trust with their customers? 

Mandeep Sandhu, head of compliance at Carbon Black, outlines the GDPR challenges, why we need it, the transition journey, and when organisations will move from meeting its requirements to embracing the potential of GDPR.
Read more ...
 
     
 
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 Latest news 
 
Month's news
 
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article thumbnail News - Reward SchemesThursday, 22 February 2018

Subway launches major rewards scheme
Programme covers 28,500 restaurants
Read more ...

article thumbnail News - TravelWednesday, 21 February 2018

More than 850,000 join Saudia scheme
Programme expands with new partnerships Read more ...

article thumbnail News - TravelMonday, 19 February 2018

Airline launches blockchain frequent flyer programme
Asian carrier follows initiatives in Australia, US and Russia Read more ...

article thumbnail News - Reward SchemesFriday, 16 February 2018

Servicing loyalty for supercar owners
Luxury brand launches new scheme to cut operating costs
Read more ...

article thumbnail News - Financial ServicesThursday, 15 February 2018

Card rewards cull likely after Amex loses court case
Co-branded cards hit by ECJ ruling Read more ...

article thumbnail News - Coalition SchemesThursday, 15 February 2018

Collinson Group partners for airport location services
Tech makes it easier for app users to find lounges and get discounts
Read more ...

article thumbnail News - Company newsWednesday, 14 February 2018

Investor may press for Aimia sale
US company increases stake in loyalty management business Read more ...

article thumbnail News - Customer InsightTuesday, 13 February 2018

Snapchat change angers users
600,000 sign petition to go back Read more ...

article thumbnail News - Retail LoyaltyTuesday, 13 February 2018

Waitrose gives details of new loyalty offering
Personalisation replaces ‘Pick Your Own’
Read more ...

article thumbnail News - HospitalityMonday, 12 February 2018

Bayern Munich partners with hotel chain for loyalty
Programme members can watch matches from suite Read more ...

News - Reward Schemes
Subway launches major rewards scheme
Liam McLoughlin - Thursday, 22 February 2018

News - Travel
More than 850,000 join Saudia scheme
Liam McLoughlin - Wednesday, 21 February 2018

News - Travel
Airline launches blockchain frequent flyer programme
Liam McLoughlin - Monday, 19 February 2018

News - Reward Schemes
Servicing loyalty for supercar owners
Liam McLoughlin - Friday, 16 February 2018

News - Financial Services
Card rewards cull likely after Amex loses court case
Liam McLoughlin - Thursday, 15 February 2018

News - Coalition Schemes
Collinson Group partners for airport location services
Liam McLoughlin - Thursday, 15 February 2018

News - Company news
Investor may press for Aimia sale
Liam McLoughlin - Wednesday, 14 February 2018

News - Customer Insight
Snapchat change angers users
Liam McLoughlin - Tuesday, 13 February 2018

News - Retail Loyalty
Waitrose gives details of new loyalty offering
Liam McLoughlin - Tuesday, 13 February 2018

News - Hospitality
Bayern Munich partners with hotel chain for loyalty
Liam McLoughlin - Monday, 12 February 2018

Events - General
CCW – Customer Contact Week
Liam McLoughlin - Monday, 12 February 2018

News - Financial Services
Cards with rewards go to top of wallet
Liam McLoughlin - Friday, 09 February 2018

News - Corporate Social Responsibility
Converting unused loyalty points into charity donations
Liam McLoughlin - Thursday, 08 February 2018

News - Retail Loyalty
Grocery shoppers are polygamous
Liam McLoughlin - Wednesday, 07 February 2018

News - Reward Schemes
Two launches this week with potential to be loyalty disruptors
Liam McLoughlin - Tuesday, 06 February 2018

News - Reward Schemes
Waitrose closes ‘pick your own offers’ initiative
Liam McLoughlin - Tuesday, 06 February 2018

News - Company news
Rant & Rave signs customer engagement deals
Liam McLoughlin - Monday, 05 February 2018

Events - General
Loyalty Surgery
Liam McLoughlin - Monday, 05 February 2018

Events - General
The Loyalty Magazine Awards 2018
Liam McLoughlin - Monday, 05 February 2018

Events - General
Retail Week Live
Liam McLoughlin - Monday, 05 February 2018

News - Coalition Schemes
Comment: Good deal or fire sale?
Liam McLoughlin - Friday, 02 February 2018

News - Coalition Schemes
Sainsbury’s buys Nectar
Liam McLoughlin - Thursday, 01 February 2018

News - Coalition Schemes
Retail giant is latest to leave Plenti programme
Liam McLoughlin - Thursday, 01 February 2018

Events - General
Tech. powered by Retail Week
Liam McLoughlin - Thursday, 01 February 2018

News - Mobile Rewards
US$21m funding for Millennial rewards app
Liam McLoughlin - Wednesday, 31 January 2018

News - Customer Insight
GDPR: Firms to spend 10k hours searching databases
Liam McLoughlin - Tuesday, 30 January 2018

News - Data Security
GDPR compliance levels are ‘varied’, EC admits
Liam McLoughlin - Friday, 26 January 2018

Features - Reward Schemes
What’s on your fans’ sporting bucket list?
Liam McLoughlin - Friday, 02 February 2018

News - Loyalty Magazine Awards
January Jobs List
Liam McLoughlin - Wednesday, 10 January 2018

News - Reward Schemes
Don’t underestimate the importance of loyalty rewards to consumers
Liam McLoughlin - Tuesday, 16 January 2018

News - Coalition Schemes
Comment: Good deal or fire sale?
Liam McLoughlin - Friday, 02 February 2018

News - Reward Schemes
Are loyalty cards dying out?
publisher - Friday, 19 January 2018

Company Profiles - Shimbun
givex
Liam McLoughlin - Monday, 15 January 2018

News - Data Security
GDPR golden nugget Today: How online retailers will be affected
Liam McLoughlin - Friday, 29 December 2017

Company Profiles - Shimbun
For Good Causes
Liam McLoughlin - Monday, 15 January 2018

News - Comment
10 human jobs that will be done by AI and robots in the future
Liam McLoughlin - Thursday, 28 December 2017

News - Reward Schemes
The future of loyalty – full BBC interview
Liam McLoughlin - Tuesday, 23 January 2018

News - Customer Insight
Key loyalty trends for 2018
Liam McLoughlin - Wednesday, 27 December 2017

Events - General
Retail Week Live
Liam McLoughlin - Monday, 05 February 2018

News - Data Security
GDPR golden nugget Today: The data compliance implications
Liam McLoughlin - Wednesday, 27 December 2017

News - Coalition Schemes
GDPR golden nugget Today: A data compliance checklist
Liam McLoughlin - Thursday, 28 December 2017

News - Coalition Schemes
Mobile revives the QR code
Liam McLoughlin - Wednesday, 10 January 2018

News - Mobile Rewards
Carrying cards - the biggest loyalty gripe
Liam McLoughlin - Friday, 12 January 2018

News - Reward Schemes
Tesco backtracks on Clubcard changes
Liam McLoughlin - Thursday, 18 January 2018

News - Hospitality
Hilton revamps Honors scheme
Liam McLoughlin - Monday, 15 January 2018

Events - General
Loyalty Surgery
Liam McLoughlin - Monday, 05 February 2018

article thumbnail Features - Customer InsightFriday, 02 February 2018

The Attention Equilibrium: Brands must team up to survive in a world of infinite supply
Blog by Charles (Chuck) Ehredt, CEO and co-founder of Currency AllianceA deluge of attention, everyone asking you to dance. Read more ...

Features - Reward SchemesFriday, 02 February 2018

What’s on your fans’ sporting bucket list?
How experiences are the ultimate reward for sports fans


Blog by sports rewards company Rewards4 Read more ...

article thumbnail Features - BrandsWednesday, 13 December 2017

What are we going to do about Amazon?
Amazon has created an amazing business model – and made it even better.

It set up an online shopping portal (that incidentally, no-one really expected to work – remember when it was just about books?), made it really simple to buy online, with few questions asked about returns; made sure the delivery is swift, and within the time promised.
Read more ...

article thumbnail Features - Retail LoyaltyThursday, 19 October 2017

AI top of the tech spending list
There is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.
Forrester predicts that this year alone there will be a 300% increase in investment in artificial intelligence and much of this will be targeted at delivering improved experiences to customers.

JWT Intelligence research shows that 62% of millennials in the UK say they would appreciate a brand or retailer using AI technology to show more interesting products. Read more ...

article thumbnail Features - Reward SchemesThursday, 05 October 2017

Coming to terms with Canada’s loyalty Tsunami
Aimia and LoyaltyOne battle with changing landscape This is the most profitable period ever for airlines, but it is still true that few airlines make money out of seats. For most, the loyalty programme is the most lucrative division of the business. Which in part explains the tsunami that has hit the Canadian loyalty world in the past year. Read more ...

article thumbnail Features - Data SecurityThursday, 10 August 2017

GDPR is coming: Are you ready?
The European Union General Data Protection Regulation (GDPR) comes into force in less than a year (May 2018).

If you are among the 96% of companies that according to research still do not understand GDPR, here is what you need to know. Read more ...

article thumbnail Features - Reward SchemesMonday, 26 June 2017

Joining up the dots: Exclusive interview with Colin Evans
Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy recipient of The Loyalty Magazine Awards 2017 Personality of the Year Award. He rarely consents to interviews, so don’t miss this exclusive and fascinating Q&A as he looks back on his career and discusses where the industry is headed.
Read more ...

article thumbnail Features - BrandsWednesday, 21 June 2017

Groundbreaking initiatives at The Loyalty Magazine Awards 2017
- Winners display a thoughtful mix of technology with a personal touch
- Strong CSR theme through the evening
- Read details on all the winners
Read more ...

article thumbnail Features - Retail LoyaltyWednesday, 14 June 2017

Meet the Sponsor: Tranxactor
Bringing a proven loyalty and gift solution to European retailers
. In conversation with John Norrie, founder and CEO of Tranxactor Read more ...

article thumbnail Features - MobileTuesday, 06 June 2017

Meet the Sponsor: Bink
What is the Future of the Loyalty Industry? In a phrase, “Payment Linked Loyalty”
Article by Lee Clarke, CEO and co-founder, Bink


Today’s consumer is fast, efficient and digitally savvy. They expect seamless, personalised, end to end solutions that save them time and harness the power of the technology they’re already using. Yet traditional loyalty schemes have evolved very little since their inception in the 1990s, continuing to operate on a plastic card or paper voucher basis. Read more ...

article thumbnail Features - CRMFriday, 26 May 2017

Meet the sponsor Q&A: Comarch
What makes us stay loyal to a brand? Julian Bonnett, business development manager at Comarch, explains the company's approach

Is a customer who buys from you every day loyal, or are they buying from habit or convenience? What would make a customer go out of their way to buy from you, rather than from a competitor?

Loyalty combines functional and emotional connections with the brand. It comes from a lasting relationship based on trust, value, convenience and satisfaction. Read more ...

article thumbnail Features - B2BTuesday, 23 May 2017

Meet the Sponsor Q&A: Qivos
Forget B2B and B2C. This is about H2H

In conversation with Chris Papandropoulos, chief marketing officer of QivosWe were expanding into new markets and we wanted something unique. Since other companies also exist with the name CLOUDBIZ in US and Asia, we decided to rebrand. Read more ...

article thumbnail Features - MobileFriday, 05 May 2017

Meet the Sponsors
Interview with Alain Falys, co-founder and CEO of Loyalty Magazine Awards 2017 sponsor Yoyo

Yoyo Wallet has been in existence since 2013 and is one of the most popular digital applications in the UK, offering mobile payment, digital loyalty, pre-ordering and personalised customer interactions. As the UK’s fastest growing mobile wallet, it is currently used at more than 200 corporate head offices and over 50 universities all over the country. Read more ...

article thumbnail Features - Retail LoyaltyFriday, 31 March 2017

How to be location based, targeted and relevant
Accompanying the customer on her journey

Location-based marketing received a negative reputation very early. Too many suggestions about selling specific sweaters and trousers as a person entered a store caused major concerns that customers would simply switch off their phones to avoid the sales hassles. Location based information, if used as part of a loyalty proposition and kept in context to the customer’s requirements and circumstances, is a different proposition. Read more ...

article thumbnail Features - BrandsFriday, 24 February 2017

Condé Nast sells dreams
Case study: How the magazine publisher is using data analytics to achieve customer loyalty for its 100-year-old recipe of glamour, beauty, fashion advice and dreams.
Condé Nast is the publisher behind Vogue, GQ, Wired, Vanity Fair, Brides, House and Garden and many other glossy magazines that grace the coffee tables of the beautiful people, and those that aspire to be so. Read more ...

article thumbnail Features - CRMFriday, 10 February 2017

Thumbs up for loyalty programmes
But more understanding needed

Fifty-nine per cent of British shoppers would be encouraged to spend more with a brand if they had a loyalty programme, new research reveals.

A study by ICLP says 63% of shoppers would be encouraged to shop more frequently or spend more with a brand if they received discounts on future purchases. Read more ...

article thumbnail Features - BrandsTuesday, 24 January 2017

Paying more attention to what customers are saying
Case study: How New Look renewed its customer service strategy in a retail landscape that is both changing and challenging Shoppers expect to be able to shop online; they can compare products and prices, they comment to their friends on social media, and they have high expectations. Read more ...

article thumbnail Features - Reward SchemesThursday, 15 December 2016

Australia’s Loyalty War
Retailers play chess on a grand scale

A fascinating and brutal strategic war has been playing out in the loyalty industry in Australia over the last 7 years.

Philip Shelper explains how the story is unfolding. Read more ...

article thumbnail Features - TravelMonday, 05 December 2016

Take two pitchers of water and equalise...
...Level up where necessary (Recipe for success when merging loyalty).
Exclusive interview with Elina Zois, head of Europe for Marriott Rewards and Starwood SPG Points, on plans for the two programmes after the merger of the two hotel groups.  Read more ...

article thumbnail Features - TravelFriday, 02 December 2016

Together or apart? Analysing FFP trends
A marriage made in heaven, but is it time for divorce?
Few would question the value of a frequent flyer programme to an airline. They are an intrinsic part of most customer propositions, increasingly even for low cost airlines.

In fact FFPs are regularly valued at more than the airline itself. But this raises the question whether it is advantageous to split the airline and the FFP and if so how to do it. Read more ...

 
     
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