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18 AUGUST 2018

 

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article thumbnail Thursday, 16 August 2018

Blimey! Legere of the Uncarrier is launching a loyalty programme
Free pizzas and shares on offer
It might be August, but talk off your sunglasses for a moment and pay attention. Uncarrier CEO John Legere (from the company formerly known as T-Mobile before it started differentiating itself from its rivals) is launching a loyalty programme. Read more ...

 
     

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Book Review

Blockchain Loyalty - disrupting loyalty and reinventing marketing using cryptocurrencies

I remember the first time someone introduced me to Bitcoin and the concept of the blockchain for keeping data secure. It was some time ago now and it seemed crazy, but I have watched while the world fell in love with the idea, which has developed and matured as any precious and capricious child.

Blockchain is now beginning to grow up into a very impressive adult indeed, even outside of currency.
Read more ...
 
     
 
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article thumbnail News - Reward SchemesThursday, 16 August 2018

Nectar warns customers of birthday scam
Nectar is warning loyalty programme members to watch out for a 10th anniversary double points offer that is a scam. Read more ...

News - HospitalityThursday, 16 August 2018

See you at Hotel & Spa Tech Live
Loyalty Magazine is attending Hotel & Spa Tech Live on September 25th & 26th at Excell and we would love you to come and say hello at our booth.
Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - TravelTuesday, 14 August 2018

Airline loyalty programmes having a great year
Top seven US airlines all report bumper marketing (loyalty) revenue
Airlines are generating massive revenues from loyalty programs that likely account for a major proportion of their overall profits, according to a new analyst report. Read more ...

article thumbnail News - Company newsWednesday, 08 August 2018

Aimia shares at six month high as main shareholder backs Aeroplan
Mittleman says loyalty program is worth at least C$1 billion
Fight now on to block or raise Air Canada bid
Aimia timeline Read more ...

article thumbnail News - Company newsWednesday, 08 August 2018

When it’s not worth your company reputation
Lawyers being used to mitigate against calamity

There are few quicker ways to destroy a company than damage to reputation, and the threat can come from just about anywhere. Read more ...

article thumbnail News - TravelTuesday, 07 August 2018

Hyatt Hotels in strategic loyalty alliance
Widening of earn and redeem opportunities across the world

Hyatt Hotels, which has the mantra to “care for people so they can be their best” and which recently appointed a global head of wellbeing, is to form a loyalty programme strategic alliance with another hotel chain. Read more ...

article thumbnail News - TravelMonday, 06 August 2018

Latest airline to ask for blockchain proposals
Loyalty programme benefits considered an important business driver

Airlines are clearly seeing the potential benefit of blockchain to streamline their businesses – and loyalty seems to be an important business driver.

Following on from the news last week that Avios is asking for blockchain and Fintech proposals,
Read more ...

article thumbnail News - Reward SchemesFriday, 03 August 2018

Avios seeks partners to revolutionise customer loyalty
You don't have long to apply
Rewards currency, Avios, is seeking start-ups to help revolutionise the customer loyalty space, through International Airlines Group’s (IAG) Hangar 51 global innovation programme.
Read more ...

article thumbnail News - Reward SchemesWednesday, 01 August 2018

Travel rewards platform wants you to play games for cryptocurrency
Launching soon in 100 cities
KeyoCoin wants to gamify the US$8trillion travel industry with a universal rewards platform. Read more ...

News - Reward Schemes
Nectar warns customers of birthday scam
Administrator - Thursday, 16 August 2018

News - Hospitality
See you at Hotel & Spa Tech Live
Administrator - Thursday, 16 August 2018

News - Financial Services
New FCA rules makes it easier for consumers to compare
Administrator - Wednesday, 15 August 2018

News - Travel
Airline loyalty programmes having a great year
Administrator - Tuesday, 14 August 2018

News - Company news
Aimia shares at six month high as main shareholder backs Aeroplan
Administrator - Wednesday, 08 August 2018

News - Company news
When it’s not worth your company reputation
Administrator - Wednesday, 08 August 2018

News - Travel
Hyatt Hotels in strategic loyalty alliance
Administrator - Tuesday, 07 August 2018

News - Travel
Latest airline to ask for blockchain proposals
Administrator - Monday, 06 August 2018

News - Reward Schemes
Avios seeks partners to revolutionise customer loyalty
Administrator - Friday, 03 August 2018

News - Reward Schemes
Travel rewards platform wants you to play games for cryptocurrency
Administrator - Tuesday, 31 July 2018

News - Financial Services
First blockchain loyalty programme launched at scale
Administrator - Tuesday, 31 July 2018

News - Mobile Rewards
Starbucks digital push adds 6 million to loyalty programme
Administrator - Tuesday, 31 July 2018

News - Mobile Rewards
Chase bank concedes to Samsung Pay - with a rewards incentive
Administrator - Tuesday, 31 July 2018

News - Customer Insight
Shoppers more loyal to Aldi and Lidl than Waitrose
Administrator - Monday, 30 July 2018

Features - Reward Schemes
Winners announced from a truly global Loyalty Magazine Awards 2018
Liam McLoughlin - Wednesday, 20 June 2018

Features - Brands
Fast, slick and imaginative -
Administrator - Thursday, 12 July 2018

Features - Travel
Open access: democratising travel loyalty
Liam McLoughlin - Monday, 02 July 2018

News - Loyalty Magazine Awards
Winners announced from a truly global Loyalty Magazine Awards 2018
Liam McLoughlin - Wednesday, 20 June 2018

News - Reward Schemes
Sky uses loyalty for tenure to cut churn to lowest level ever
Administrator - Friday, 13 July 2018

News - Financial Services
Visa offers digital loyalty program in Latin America, Caribbean
Administrator - Friday, 13 July 2018

News - Prepaid Cards
Shoppers buying gift cards for themselves
Liam McLoughlin - Wednesday, 27 June 2018

Features - Customer Insight
Soundbytes from The Loyalty Surgery 2018 – Part One
Administrator - Wednesday, 01 August 2018

News - Reward Schemes
Blockchain rewards scheme roll out in Australia
Liam McLoughlin - Monday, 25 June 2018

News - Corporate Social Responsibility
Morrisons utilises green concerns as a loyalty tool
Liam McLoughlin - Monday, 25 June 2018

News - Financial Services
Reputational survey shows banks could do better
Administrator - Monday, 02 July 2018

News - Prepaid Cards
Big regulatory changes affecting prepaid and gift products
Administrator - Friday, 06 July 2018

News - Reward Schemes
French shopping centre programme expands
Liam McLoughlin - Thursday, 21 June 2018

News - Reward Schemes
Flipkart takes on Amazon Prime2
Liam McLoughlin - Friday, 22 June 2018

News - Travel
Airline rewards to be used for hotel bookings
Liam McLoughlin - Thursday, 21 June 2018

News - Financial Services
India payments company expands into loyalty
Administrator - Wednesday, 04 July 2018

News - Customer Insight
Credit Search Barometer provides some millennial understanding
Administrator - Thursday, 05 July 2018

News - Hospitality
After almost two years of preparation, Le Club merges loyalty programmes
Administrator - Friday, 13 July 2018

News - Reward Schemes
Travel rewards platform wants you to play games for cryptocurrency
Administrator - Tuesday, 31 July 2018

News - Financial Services
First blockchain loyalty programme launched at scale
Administrator - Tuesday, 31 July 2018

article thumbnail Features - Customer InsightWednesday, 01 August 2018

Soundbytes from The Loyalty Surgery 2018 – Part One

Insight from Bryan Pearson, LoyaltyOne and Uma Talreja, Raymond Rewards India
Warning: Danger from consumer rights to data portability -
Agreement: Loyalty is going to stay relevant

The ancient walls of the Tower of London provided an atmospheric venue for the 2018 Loyalty Surgery. Surrounded by centuries of turbulent history, it was interesting that we were talking about change, new challenges and loyalty at the crossroads, with plenty of decisions to be made about its future direction. Read more ...

article thumbnail Features - BrandsThursday, 12 July 2018

Fast, slick and imaginative -
Chuck Ehredt reviews some of this year's Loyalty Magazine Awards winners and discusses trends 2019

However much you think you know about a topic, some things will still surprise you. That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. You can see the full list of winners here. Read more ...

article thumbnail Features - TravelMonday, 02 July 2018

Open access: democratising travel loyalty
A three-step plan to creating a broader and more profitable customers base for your travel rewards programme.

Travel schemes must democratise loyalty by considering new and 'low value' members as well as high worth ones, argues Peter Gerstle, head of travel products at global loyalty and benefits company Collinson. Read more ...

article thumbnail Features - Reward SchemesWednesday, 20 June 2018

Winners announced from a truly global Loyalty Magazine Awards 2018
People travelled from all over the world to attend the special Gala Awards Evening for The Loyalty Magazine Awards, making it a truly global event.

Attendees arrived from South Africa, New Zealand, Singapore, Canada, the US, India, The United Emirates, Germany, France, Italy, Poland, Russia, The Netherlands, South Africa, Australia, China and many other countries to learn which companies achieved the accolade of being a Loyalty Magazine Awards winner. Read more ...

article thumbnail Features - Customer InsightThursday, 10 May 2018

Loyalty at the crossroads
We know all the buzz phrases: ”The emergence of the digitally native competitor (i.e. Amazon)”, "There are more data than bricks & mortar”, "Omnichannel is being overshadowed by omnipresent”....

What does it all mean?  Discuss these issues with expert speakers at the Loyalty Surgery – www.theLoyaltySurgery.com – in London on June 20.
Read more ...

article thumbnail Features - CSRTuesday, 27 March 2018

Will CSR re-invigorate the loyalty industry?
Aware of the trend toward corporate social responsibility (CSR) in Loyalty, a group of industry veterans have established For Good Causes.

The social enterprise aims to provide a service cross the industry for programmes to leverage to improve social impact and tap into the goodwill between charities and their supporters. For Good Causes founder Crispin Rogers describes how. Read more ...

article thumbnail Features - Retail LoyaltyTuesday, 27 February 2018

Securing customer loyalty by inviting them into the ‘Membership Economy’
High street retailers face a battle to secure the loyalty of shoppers who are now naturally drawn online. Tailored, digitally-led retention schemes can provide an answer argues Rob Meakin, MD at Loyalty Pro.Ever since the inception of online shopping customers have become accustomed to purchasing what they want, when they want and from whichever retailer. Read more ...

article thumbnail Features - Data SecurityThursday, 15 February 2018

GDPR – Burden or Benefit?
Are companies putting GDPR in place so they can avoid huge potential fines, or will the new regulation help them to do more with personal data by building a personal sense of trust with their customers? 

Mandeep Sandhu, head of compliance at Carbon Black, outlines the GDPR challenges, why we need it, the transition journey, and when organisations will move from meeting its requirements to embracing the potential of GDPR. Read more ...


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article thumbnail
Features - Customer InsightThursday, 08 February 2018

The Attention Equilibrium: Brands must team up to survive in a world of infinite supply
Blog by Charles (Chuck) Ehredt, CEO and co-founder of Currency Alliance
A deluge of attention, everyone asking you to dance. Read more ...

Features - Reward SchemesFriday, 02 February 2018

What’s on your fans’ sporting bucket list?
How experiences are the ultimate reward for sports fans


Blog by sports rewards company Rewards4 Read more ...

article thumbnail Features - BrandsWednesday, 13 December 2017

What are we going to do about Amazon?
Amazon has created an amazing business model – and made it even better.

It set up an online shopping portal (that incidentally, no-one really expected to work – remember when it was just about books?), made it really simple to buy online, with few questions asked about returns; made sure the delivery is swift, and within the time promised.
Read more ...

article thumbnail Features - Retail LoyaltyThursday, 19 October 2017

AI top of the tech spending list
There is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.
Forrester predicts that this year alone there will be a 300% increase in investment in artificial intelligence and much of this will be targeted at delivering improved experiences to customers.

JWT Intelligence research shows that 62% of millennials in the UK say they would appreciate a brand or retailer using AI technology to show more interesting products. Read more ...

article thumbnail Features - Reward SchemesThursday, 05 October 2017

Coming to terms with Canada’s loyalty Tsunami
Aimia and LoyaltyOne battle with changing landscape This is the most profitable period ever for airlines, but it is still true that few airlines make money out of seats. For most, the loyalty programme is the most lucrative division of the business. Which in part explains the tsunami that has hit the Canadian loyalty world in the past year. Read more ...

article thumbnail Features - Data SecurityThursday, 10 August 2017

GDPR is coming: Are you ready?
The European Union General Data Protection Regulation (GDPR) comes into force in less than a year (May 2018).

If you are among the 96% of companies that according to research still do not understand GDPR, here is what you need to know. Read more ...

article thumbnail Features - Reward SchemesMonday, 26 June 2017

Joining up the dots: Exclusive interview with Colin Evans
Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy recipient of The Loyalty Magazine Awards 2017 Personality of the Year Award. He rarely consents to interviews, so don’t miss this exclusive and fascinating Q&A as he looks back on his career and discusses where the industry is headed.
Read more ...

article thumbnail Features - BrandsWednesday, 21 June 2017

Groundbreaking initiatives at The Loyalty Magazine Awards 2017
- Winners display a thoughtful mix of technology with a personal touch
- Strong CSR theme through the evening
- Read details on all the winners
Read more ...

article thumbnail Features - Retail LoyaltyWednesday, 14 June 2017

Meet the Sponsor: Tranxactor
Bringing a proven loyalty and gift solution to European retailers
. In conversation with John Norrie, founder and CEO of Tranxactor Read more ...

article thumbnail Features - MobileTuesday, 06 June 2017

Meet the Sponsor: Bink
What is the Future of the Loyalty Industry? In a phrase, “Payment Linked Loyalty”
Article by Lee Clarke, CEO and co-founder, Bink


Today’s consumer is fast, efficient and digitally savvy. They expect seamless, personalised, end to end solutions that save them time and harness the power of the technology they’re already using. Yet traditional loyalty schemes have evolved very little since their inception in the 1990s, continuing to operate on a plastic card or paper voucher basis. Read more ...

article thumbnail Features - CRMFriday, 26 May 2017

Meet the sponsor Q&A: Comarch
What makes us stay loyal to a brand? Julian Bonnett, business development manager at Comarch, explains the company's approach

Is a customer who buys from you every day loyal, or are they buying from habit or convenience? What would make a customer go out of their way to buy from you, rather than from a competitor?

Loyalty combines functional and emotional connections with the brand. It comes from a lasting relationship based on trust, value, convenience and satisfaction. Read more ...

article thumbnail Features - B2BTuesday, 23 May 2017

Meet the Sponsor Q&A: Qivos
Forget B2B and B2C. This is about H2H

In conversation with Chris Papandropoulos, chief marketing officer of QivosWe were expanding into new markets and we wanted something unique. Since other companies also exist with the name CLOUDBIZ in US and Asia, we decided to rebrand. Read more ...

 
     
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