Research proves value of convenience loyalty
Since the onset of COVID-19, consumers have embraced convenience stores with a rigor unseen in the past. As retail experienced massive … Read Full Article about C-store study goes global in year of Covid
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Recent News
Coronavirus
Who showed up and who delivered when needed most?
Loyalty Leaders list highlights those who were there for us and who delivered on our expectations
‘Some brands delivered in 2020 and some didn’t’ is one of the conclusions of the 2020 Loyalty Leaders List. … Read Full Article about Who showed up and who delivered when needed most?
Saudi Arabian Airlines selects partner for loyalty programme
Saudia, the national flag carrier of the Kingdom of Saudi Arabia, and a member of the SkyTeam alliance, has signed a 10-year contract for the implementation and management of a loyalty programme.
The … Read Full Article about Saudi Arabian Airlines selects partner for loyalty programme
Comment
Don’t ask us to go back
So they want us to go back to work in crowded trains, to negotiate busy streets and to spend our days in multiple occupancy tower blocks, where offices have to be accessed by squashed lifts and where people are seated … Read Full Article about Don’t ask us to go back
AI assistant used by Groupon partners to offer rewards programme
Plum and Button relationship already shown to grow customer participation and increase learnings for companies
Button, the mobile commerce technology company, used by a range of companies including Groupon … Read Full Article about AI assistant used by Groupon partners to offer rewards programme
Crypto gaming firm launches loyalty to engender a community spirit
Sportsbet.io, the cryptocurrency sportsbook that uses Bitcoin as its currency, has launched a new loyalty programme to “respond to the growing desire for a sense of community in sports betting”.
Moving away … Read Full Article about Crypto gaming firm launches loyalty to engender a community spirit
New programme rewards members for watching TV
"The only cardio taking place is on the screen"
While governments are trying to keep us fit and active during Covid-19 lockdowns, South African Multichoice has launched a loyalty programme that rewards … Read Full Article about New programme rewards members for watching TV
UK food business heats up as cuckoos enter nest
Oh My! The UK grocery business has woken from its complacency to view the cuckoos in the nest.
All had been quiet on the UK loyalty front for longer than is seemly. Until that is, Lidl decided to expand its … Read Full Article about UK food business heats up as cuckoos enter nest
Pandemic speeds move to payments and loyalty apps
The reluctance of people to touch money is fast-forwarding the trend towards payments and loyalty residing together on a mobile app. An example of how this can be developed going forward is Farmer Boys, a US fast casual … Read Full Article about Pandemic speeds move to payments and loyalty apps
In Depth
Comment
Shame on you IHG!
Hotel charging a Covid surcharge
Social media is buzzing with ire against IHG for making a US$5 surcharge on customers for extra Covid-19 cleaning. The person charged said it had happened at a Holiday Inn … Read Full Article about Shame on you IHG!
Guest Article
Emotional pathways to customer loyalty in a pandemic world
Taking a four-pronged approach
The Great Lockdown came into effect across the world in March 2020, following the global COVID-19 pandemic, writes Kanupriya Lal.
The magnitude and speed of collapse … Read Full Article about Emotional pathways to customer loyalty in a pandemic world
New white paper from Comarch
"Customer loyalty" has taken on new meaning in the wake of the new normal. At a time when consumers are more willing to switch brands or try alternatives, how can brands ensure customer satisfaction, retention, and … Read Full Article about New white paper from Comarch
Exclusive
CASE STUDY: Eco aspirations and plans to be a facilitator of dreams
Greek €pistrofi has already proved its worth through one recession. Post-pandemic it is well placed to cement its position in the event of another.
Loyalty programmes operating in financial services have … Read Full Article about CASE STUDY: Eco aspirations and plans to be a facilitator of dreams
C-19 brought loyalty back to life
Guest article from Fulvio Furbatto, CEO and founder, Advice Group
Over the past few years, we have been wondering about the health of the loyalty sector. Was it dying or was it undergoing a profound change? … Read Full Article about C-19 brought loyalty back to life
Guest Blog
Dear Reader………..
What does the Covid-19 pandemic mean for Loyalty? / How is “Loyalty” changing? These are problems considered by Loyalty Magazine Awards judge and knowledgeable albeit "ranty" (his word) loyalty practitioner … Read Full Article about Dear Reader………..
Guest Article
Connecting with Customers emotionally during the COVID-19 pandemic
How businesses and brands responded in the German market
The COVID-19 pandemic challenged businesses along the value chain as well as their employees and customers, writes Nicole … Read Full Article about Connecting with Customers emotionally during the COVID-19 pandemic
New From Loyalty Magazine
Coronavirus
Who showed up and who delivered when needed most?
Loyalty Leaders list highlights those who were there for us and who delivered on our expectations
‘Some brands delivered in 2020 and some didn’t’ is one of the conclusions of the 2020 Loyalty Leaders List. … Read Full Article about Who showed up and who delivered when needed most?
C-store study goes global in year of Covid
Research proves value of convenience loyalty
Since the onset of COVID-19, consumers have embraced convenience stores with a rigor unseen in the past. As retail experienced massive closures, shutdowns, and … Read Full Article about C-store study goes global in year of Covid
Comment
Shame on you IHG!
Hotel charging a Covid surcharge
Social media is buzzing with ire against IHG for making a US$5 surcharge on customers for extra Covid-19 cleaning. The person charged said it had happened at a Holiday Inn … Read Full Article about Shame on you IHG!
Saudi Arabian Airlines selects partner for loyalty programme
Saudia, the national flag carrier of the Kingdom of Saudi Arabia, and a member of the SkyTeam alliance, has signed a 10-year contract for the implementation and management of a loyalty programme.
The … Read Full Article about Saudi Arabian Airlines selects partner for loyalty programme
Comment
Don’t ask us to go back
So they want us to go back to work in crowded trains, to negotiate busy streets and to spend our days in multiple occupancy tower blocks, where offices have to be accessed by squashed lifts and where people are seated … Read Full Article about Don’t ask us to go back
AI assistant used by Groupon partners to offer rewards programme
Plum and Button relationship already shown to grow customer participation and increase learnings for companies
Button, the mobile commerce technology company, used by a range of companies including Groupon … Read Full Article about AI assistant used by Groupon partners to offer rewards programme
Crypto gaming firm launches loyalty to engender a community spirit
Sportsbet.io, the cryptocurrency sportsbook that uses Bitcoin as its currency, has launched a new loyalty programme to “respond to the growing desire for a sense of community in sports betting”.
Moving away … Read Full Article about Crypto gaming firm launches loyalty to engender a community spirit
New programme rewards members for watching TV
"The only cardio taking place is on the screen"
While governments are trying to keep us fit and active during Covid-19 lockdowns, South African Multichoice has launched a loyalty programme that rewards … Read Full Article about New programme rewards members for watching TV
UK food business heats up as cuckoos enter nest
Oh My! The UK grocery business has woken from its complacency to view the cuckoos in the nest.
All had been quiet on the UK loyalty front for longer than is seemly. Until that is, Lidl decided to expand its … Read Full Article about UK food business heats up as cuckoos enter nest
Guest Article
Emotional pathways to customer loyalty in a pandemic world
Taking a four-pronged approach
The Great Lockdown came into effect across the world in March 2020, following the global COVID-19 pandemic, writes Kanupriya Lal.
The magnitude and speed of collapse … Read Full Article about Emotional pathways to customer loyalty in a pandemic world
New white paper from Comarch
"Customer loyalty" has taken on new meaning in the wake of the new normal. At a time when consumers are more willing to switch brands or try alternatives, how can brands ensure customer satisfaction, retention, and … Read Full Article about New white paper from Comarch
Pandemic speeds move to payments and loyalty apps
The reluctance of people to touch money is fast-forwarding the trend towards payments and loyalty residing together on a mobile app. An example of how this can be developed going forward is Farmer Boys, a US fast casual … Read Full Article about Pandemic speeds move to payments and loyalty apps
Trust Payments buys mobile loyalty platform Mobilize Systems
Trust Payments, the unified payments group has acquired Mobilize Systems, a UK based engagement and mobile loyalty platform serving the retail and hospitality sectors.
Mobilize provides data-rich services to … Read Full Article about Trust Payments buys mobile loyalty platform Mobilize Systems
Everything is going to be alright
Uplifting sculpture celebrates hotel reopening
A huge well done to Turner Prize winner Martin Creed for his uplifting new piece recently unveiled in the grounds of the atmospheric Braemar Castle in … Read Full Article about Everything is going to be alright
Successful pilot for blockchain loyalty
Next steps may lead to a coalition programme
Those working in blockchain loyalty have appeared to go a little quiet of late, but it seems they have been beavering away in the background.
A successful … Read Full Article about Successful pilot for blockchain loyalty
Loyalty programme connects over 10 brands and 2,000 stores
"Hong Kong's biggest coalition loyalty programme ever" claim
A coalition loyalty programme has been launched in Hong Kong that connects over ten brands, 2,000 stores and a bank.
While the “one … Read Full Article about Loyalty programme connects over 10 brands and 2,000 stores
Emirates grabs attention with Covid funeral offer
Facing the problem head on
There can’t be many jobs in loyalty tougher than trying to keep airline customers onside during a pandemic that halts all business. Yet the latest offer from Emirates – that they … Read Full Article about Emirates grabs attention with Covid funeral offer
Loyalty Magazine Awards
Celebrating the 30 Under 40 List of Loyalty Royalty
Our list of 30 Under 40 is a celebration of the incredible talent emerging and flourishing in our industry. These people are the lifeblood of the loyalty industry and truly deserve the title of Loyalty Royalty. The 30 … Read Full Article about Celebrating the 30 Under 40 List of Loyalty Royalty
Food chain to use card-linked loyalty for revamped offering
Contactless card payments have grown enormously during the Covid pandemic, so it is no surprise that restaurants are showing renewed interest in card linked loyalty programmes.
One such chain is Sushi and … Read Full Article about Food chain to use card-linked loyalty for revamped offering
Webinar on loyalty techniques
The convenience retail sector has seen an increase in consumer frequency and spend (40%+ according to Kantar) over the past few months as consumers have shifted shopping habits to merchants closer to home. With many … Read Full Article about Webinar on loyalty techniques
More from Loyalty Magazine
- Car badges making a come back
- EU judges rule data sharing with US to be struck down
- CASE STUDY: Eco aspirations and plans to be a facilitator of dreams
- Carrefour’s loyalty programme integrated with Apple Pay
- US payment processor launches business focussed loyalty programme
- Adapting to changing customer behaviour
- M&S to relaunch Sparks to increase customer engagement
- C-19 brought loyalty back to life
- Customer loyalty is a doddle if you include a dog
- Dear Reader………..
- Airlines risk a dilution of FF reward value
- Connecting with Customers emotionally during the COVID-19 pandemic
- Global audience takes part in The Loyalty Magazine Awards 2020
- Loyalty Magazine Awards – A guide to making the most of your virtual party
- A personal invitation to a special loyalty party
- Former dunhumby CEO joins tcc global
- Adapting to the ‘Deliberate’ customer profile after coronavirus
- Facebook offers retailers an online loyalty lifeline
- LOYALTY REBOOT: a fresh start or a new script?
- Watching Apple as it begins to wake up
- Big Loyalty Magazine Announcement!
- Consumers appreciate loyalty even more in Covid times – research
- JetBlue latest company to raise funds from points sale
- Local stores benefit during lockdown
- How retailers can harness assets to keep relationships alive
