Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Compassion and a true sense of customer centricity are now needed more than ever before as we hopefully move out of the pandemic, writes Michelle Bisset, VP Small Business, Sage.
The pandemic has fundamentally changed customer behavior. The shockwaves of COVID-19 continue to be felt across the world, holding countries and businesses in a state of change. Businesses that are agile, … Read Full Article about The COVID reboot: Engaging and supporting customers through the pandemic and beyond
A significant proportion of customers say they are more likely to recommend a brand once they are a member of its loyalty programme, but half of the … Read Full Article about Consumer attitudes to brand loyalty explored
Firms are being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries, the UK Institute of … Read Full Article about Covid no longer an excuse for bad service
Housing is one of the very few areas where loyalty hasn’t featured – until now.
Bilt Rewards has launched what it claims is the first-ever rewards programme for the rental housing … Read Full Article about Loyalty enters the housing market
Samsung has launched an interesting cash back proposition that gives up to 20% back to customers who use the Samsung + payment app, in a move designed … Read Full Article about Samsung using cashback to incentivise its wallet
Many behaviours have changed in the last months, but it is impressive just how many of us have tried totally new methods of ordering and delivery. Most … Read Full Article about Consumer trust crucial to convenience purchasing behaviours
For as long as I have been writing for Loyalty Magazine, people have told me that technology issues are a problem for their company, … Read Full Article about This might be a technology story, but it affects YOU!
National Bank of Oman (NBO), the Sultanate’s first local bank, and one of its largest, is to use Loylogic’s PointsHub and PointsPay solutions for the Nuqati Rewards program.
Nuqati Rewards claims to be the … Read Full Article about Loylogic celebrates partnership with National Bank of Oman
The multi-billion-pound luxury fashion industry has worked on a simple sales model for decades – garments are designed in fashion houses by … Read Full Article about Tapping into the mindset and channels of today’s luxury shopper
As the Covid pandemic recedes and retail begins its journey back to some … Read Full Article about Transforming to re-imagine
The publishing of an article by Vogue (Vogue Business) on the importance of customer loyalty, deserves a collective group sigh of … Read Full Article about Luxury business discovers importance of customer loyalty
An estimated 81% of the US population have at least one subscription – to essential items, fitness and wellbeing, … Read Full Article about Blue to make tweeting less dangerous
Time for a home truth: Quite often you need to run to stay in the same place! … Read Full Article about Curating programs to keep them relevant
Disruption is the lifeblood of our world: how we progress, learn, grow, evolve, sustain, survive. The opportunities to create value are growing – as are the existential threats to business. But just because … Read Full Article about Disrupted or a disruptor: Don’t think you are safe
We liked the new book from Philip Shelper and his team so wanted to know more: Why did he want to write it? What learnings made the biggest impression? How has COVID-19 impacted on loyalty programmes? How is life in sunny … Read Full Article about The loyalty future In a post pandemic world
A significant proportion of customers say they are more likely to recommend a brand once they are a member of its loyalty programme, but half of the … Read Full Article about Consumer attitudes to brand loyalty explored
Compassion and a true sense of customer centricity are now needed more than ever before as we hopefully move out of the pandemic, writes Michelle Bisset, VP Small Business, Sage.
The pandemic has … Read Full Article about The COVID reboot: Engaging and supporting customers through the pandemic and beyond
Firms are being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries, the UK Institute of … Read Full Article about Covid no longer an excuse for bad service
The multi-billion-pound luxury fashion industry has worked on a simple sales model for decades – garments are designed in fashion houses by … Read Full Article about Tapping into the mindset and channels of today’s luxury shopper
As the Covid pandemic recedes and retail begins its journey back to some … Read Full Article about Transforming to re-imagine
Housing is one of the very few areas where loyalty hasn’t featured – until now.
Bilt Rewards has launched what it claims is the first-ever rewards programme for the rental housing … Read Full Article about Loyalty enters the housing market
Samsung has launched an interesting cash back proposition that gives up to 20% back to customers who use the Samsung + payment app, in a move designed … Read Full Article about Samsung using cashback to incentivise its wallet
Many behaviours have changed in the last months, but it is impressive just how many of us have tried totally new methods of ordering and delivery. Most … Read Full Article about Consumer trust crucial to convenience purchasing behaviours
For as long as I have been writing for Loyalty Magazine, people have told me that technology issues are a problem for their company, … Read Full Article about This might be a technology story, but it affects YOU!
National Bank of Oman (NBO), the Sultanate’s first local bank, and one of its largest, is to use Loylogic’s PointsHub and PointsPay solutions for the Nuqati Rewards program.
Nuqati Rewards claims to be the … Read Full Article about Loylogic celebrates partnership with National Bank of Oman
Travel marketplace Skyscanner has appointed Clive Peoples, former customer marketing leader at eBay and Expedia, as SVP of Marketing.
Peoples, who will be based out of the company’s London office, reports … Read Full Article about Peoples added to Skyscanner roster
American Express and ICICI Investments Strategic Fund have sold PAYBACK India to payments provider BharatPe.
The transaction price, thought to be in the region of US$30m, but unconfirmed, enables … Read Full Article about PAYBACK India changes hands in significant industry move
The publishing of an article by Vogue (Vogue Business) on the importance of customer loyalty, deserves a collective group sigh of … Read Full Article about Luxury business discovers importance of customer loyalty
An estimated 81% of the US population have at least one subscription – to essential items, fitness and wellbeing, … Read Full Article about Blue to make tweeting less dangerous
A recent study by YouGovsuggests that physical retail still rules with 86% of shoppers worldwide, and that while … Read Full Article about Physical retail still rules – study
We may be shoppers; we are also part of the global workforce, and the pandemic has caused a huge strain on us in this … Read Full Article about How we have changed as workers
Time for a home truth: Quite often you need to run to stay in the same place! … Read Full Article about Curating programs to keep them relevant
Ever since the report from Alliance Data and Euromonitor that a global surge of brand investments in loyalty and rewards worth A$387 billion is taking place globally in 2020, … Read Full Article about Bank loyalty programs coming soon to a place near you
The Information Commissioner’s Office (ICO) has fined American Express Services Europe Limited (Amex) £90,000 for … Read Full Article about Amex fined for sending four million unlawful emails
