A football club, two newspapers, a software company, two cosmetics companies and a well known FMCG brand were among the big winners at The Loyalty Magazine Awards last night. For the eighth year, … Read Full Article about AS ROMA wins awards for loyalty
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Just one week to go
Nearly time for The Loyalty Magazine Awards 2019 Just one week until the biggest event in the global loyalty calendar kicks off at the Tower of London - one of the best places in the capital to sip … Read Full Article about Just one week to go
BPme launches across retail network
Trend establishing for fuel and shop reward earning BP has announced the launch of a new customer loyalty programme, BPme Rewards, across the BP retail network in the UK which, like Shell, will reward … Read Full Article about BPme launches across retail network
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Was the customer EVER ‘always right’?
Uber says it will deactivate riders if their rating drops below a certain level, which raises the question whether this heralds the end of the notion that ‘the customer is always right’. But was the customer EVER always in … Read Full Article about Was the customer EVER ‘always right’?
Yates new Yoyo chairman
David Yates, former president of New Payment Platforms at Mastercard and now a senior advisor to Mastercard, has taken on the role of chairman of Yoyo, the technology platform that combines payment, loyalty and … Read Full Article about Yates new Yoyo chairman
Plaid enters UK selling bank data to fintechs
Financial services have always lagged behind other sectors (particularly retail and airlines) in their ability to access and use customer data. So a recent announcement that US-based fintech Plaid is entering … Read Full Article about Plaid enters UK selling bank data to fintechs
Gift cards retain popularity
New research by the UK Gift Card & Voucher Association (UKGCVA) shows that gift cards are maintaining their popularity - particularly with younger shoppers. The State of the Nation report, sponsored by First Data, … Read Full Article about Gift cards retain popularity
Understanding emotions – moment by moment
Every decision we make is driven by emotion, but until now, measuring human emotion in real time has been impossible. However, according to new research from Rotterdam School of Management, Erasmus … Read Full Article about Understanding emotions – moment by moment
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Loyalty strategies to appeal to millennial and Gen Z consumers
Capitalizing on an appetite for experiences - Article by David Elliott There’s a tremendous amount of effort put into understanding Millennial and Generation Z consumers – individuals … Read Full Article about Loyalty strategies to appeal to millennial and Gen Z consumers
Only 22% of companies use real-time metrics
Study calls for better use of APM (application performance measurement A recent survey has revealed that only 22% of companies have access to real-time metrics meaning that potentially, nearly 80% … Read Full Article about Only 22% of companies use real-time metrics
Luxury report points to importance of millennials
50% of luxury market owned by this group by 2025 It used to be sales that were seasonal, now it is consumer studies, and now is very much the time for them. This one is about the luxury market, which … Read Full Article about Luxury report points to importance of millennials
Access to personal information still causing problems
One year on from GDPR It’s the anniversary of the GDPR European data rules this week and as expected it is the right to access personal information – and have it deleted if they wish – that is causing … Read Full Article about Access to personal information still causing problems
All quiet on the Infor front
Quiet period after launch of loyalty for retailers It is taking a while for announcements to emerge of retailers beginning to use the Infor loyalty suite launched in January after its latest U$1.5bn … Read Full Article about All quiet on the Infor front
Loyalty worth more if experience factored in
9th Bond Brand Loyalty Report Loyalty continues to deliver positive outcomes for brands, and the impact on advocacy, retention, and spend remains as strong as ever. But brand must consider customer … Read Full Article about Loyalty worth more if experience factored in
New players entering India loyalty business
Review of newcomers and existing programmes A list of the top loyalty programmes in India has until now been surprisingly international. Apart from JetPrivilege and Air India, those making the lists of … Read Full Article about New players entering India loyalty business
