Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
“I want to be alone” has been a plea for decades rom celebrities sick of being in the public eye. Now apparently, it is also on the wishlist of ordinary holidaymakers.
According to a new … Read Full Article about Just leave me alone to reboot
Reusable packaging is now the most important green factor for UK shoppers, and there is no reason to believe it is any … Read Full Article about Sustainable business: Consumers most concerned about packaging
General Mills, the global FMCG (CPG) conglomerate that sells a vast range of breakfast cereals, snack foods and other supermarket products, has … Read Full Article about General Mills launches first consumer loyalty program
It is hard NOT to focus on the problems that people are facing across the world from rising energy costs, food cost inflation and stagnating incomes. Not to … Read Full Article about Starbucks promises to improve customer and employee experiences
Klarna, the Swedish fintech company that has recently focussed heavily on a rewards strategy, has confirmed it has closed … Read Full Article about Klarna fundraising knocks 85% off value
Researchers in China claimed they have developed "mind-reading" AI, multiple outlets have reported.
In a now-deleted video, … Read Full Article about Researchers in China say their ‘mind-reading’ AI can measure loyalty to the Communist Party
KFC has confirmed that it will be the latest brand to move on from savings stamps.
The fast food giant has confirmed that its Colonel’s Club loyalty scheme which allows customers to get free food and drinks will be scrapped this month, to be … Read Full Article about KFC Colonel’s Club scrapped in major shake-up to loyalty scheme
Starbucks is upgrading its payment methods to enable customers in the UK to collect Stars even when they don’t pay with the Starbucks Card.
New and existing Starbucks® Rewards members will be able to use any credit or debit card, … Read Full Article about Starbucks makes the paying easier
Last of the superstores to embrace to loyalty
After an eight month trial, Asda is finally ready to roll-out its long awaited ‘Asda Rewards’ loyalty app.
It will first be presented to customers across Wales but barring an … Read Full Article about Asda on a mission in Wales
As online shopping has increased in … Read Full Article about Rising number of customer complaints need addressing with transparency
Klarna's new rewards programme worth watching – article by Gabi Kool, Chief Commercial Officer at … Read Full Article about Focus on payments loyalty:
A new report focusing on US consumer travel … Read Full Article about Significant gap in travel reward expectations and delivery
Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old … Read Full Article about 3 shocking statistics about customer loyalty you need to know now
In today’s world where experience is everything, we all know that an individual can make or break the customer experience, … Read Full Article about Increase market share with an internal reward and recognition program
We’ve entered the era where every individual customer has unique ways to interact with brands and where every individual … Read Full Article about Customer Centricity – Treating your customers according to their value
Customer loyalty and marketing are changing in front of our eyes, but the changes aren’t exactly universal. Antavo, an enterprise loyalty technology provider, has some insight to share on customer loyalty in three key … Read Full Article about How customer loyalty trends stand apart in Europe, North America and APAC – new reports
Reusable packaging is now the most important green factor for UK shoppers, and there … Read Full Article about Sustainable business: Consumers most concerned about packaging
“I want to be alone” has been a plea for decades rom celebrities sick of being in the public eye. Now apparently, it is also on the wishlist of ordinary … Read Full Article about Just leave me alone to reboot
As online shopping has increased in popularity over the past couple of years, so too have customer service complaints. With rising … Read Full Article about Rising number of customer complaints need addressing with transparency
General Mills, the global FMCG (CPG) conglomerate that sells a vast range of breakfast cereals, snack foods and … Read Full Article about General Mills launches first consumer loyalty program
It is hard NOT to focus on the problems that people are facing across the world from rising energy costs, food cost … Read Full Article about Starbucks promises to improve customer and employee experiences
Klarna's new rewards programme worth watching – article by Gabi Kool, Chief Commercial Officer at Loylogic
It’s an exciting period for those of us working in the loyalty industry, as increasing … Read Full Article about Focus on payments loyalty:
Klarna, the Swedish fintech company that has recently focussed heavily on a rewards … Read Full Article about Klarna fundraising knocks 85% off value
Researchers in China claimed they have developed "mind-reading" AI, multiple outlets have … Read Full Article about Researchers in China say their ‘mind-reading’ AI can measure loyalty to the Communist Party
More than four in five marketers (82.8%) reporting that at least 20% of their … Read Full Article about Great resignation causes problem for marketers – apart from those with loyalty programmes
KFC has confirmed that it will be the latest brand to move on from savings stamps.
The fast food giant has confirmed that its Colonel’s Club loyalty scheme which allows customers to get free food and drinks … Read Full Article about KFC Colonel’s Club scrapped in major shake-up to loyalty scheme
Starbucks is upgrading its payment methods to enable customers in the UK to collect Stars even when they don’t pay with the Starbucks Card.
New and existing Starbucks® Rewards members will be able … Read Full Article about Starbucks makes the paying easier
A new report focusing on US consumer travel is reporting a significant gap between what customers expect from their rewards and what … Read Full Article about Significant gap in travel reward expectations and delivery
Last of the superstores to embrace to loyalty
After an eight month trial, Asda is finally ready to roll-out its long awaited ‘Asda Rewards’ loyalty app.
It will first be presented to … Read Full Article about Asda on a mission in Wales
George Wilson, Head of Product, EMEA, Global Merchant Loyalty at SessionM, a Mastercard company, helped judge this year’s International Loyalty Awards submissions. Here’s what he learned.
How do you … Read Full Article about What the International Loyalty Awards tell us about the state of loyalty
An extremely prestigious roll-call of significant brands from across the world were celebrated this week at a glitzy black … Read Full Article about International Loyalty Awards carried off in style for 2022 – And the Winners Are!
It is only a matter of days until the results will be announced of the 2022 International Loyalty Awards. At a splendid gala evening at Old Billingsgate on the banks of the Thames, loyalty professionals, brands and … Read Full Article about International Loyalty Awards – and the winners are …
Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old patterns of consumer behaviour no longer hold true in the current marketplace, writes … Read Full Article about 3 shocking statistics about customer loyalty you need to know now
In this first-in-a-series, entitled The Fine Art of Loyalty, Stephen Gilbert, EMEA Loyalty Solutions … Read Full Article about The Fine Art of Loyalty – new series of articles from Collinson
In today’s world where experience is everything, we all know that an individual can make or break the customer experience, writes Melanie Parker, founding director of Stream Loyalty.
A more … Read Full Article about Increase market share with an internal reward and recognition program
We’ve entered the era where every individual customer has unique ways to interact with brands and where every individual expects consistent delivery of engaging and valuable experiences from the awareness phase to the … Read Full Article about Customer Centricity – Treating your customers according to their value
