Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Bernhard Brugger, CEO, PAYBACK named … [Read more...] about Sell-out European Loyalty Awards points to strength of industry
Ancillary revenue continues to outpace overall airline revenue … [Read more...] about Ancillary revenue remains main airline revenue stream
Let me walk you through a purchase process that is becoming ordinary, and show you … [Read more...] about When loyalty has to win over the algorithm, not just the customer
Working out what research is the most relevant can sometimes … [Read more...] about Two surveys – two different results
The FIFA World Cup marks one of the biggest opportunities for brands … [Read more...] about Highlighting some of the best World Cup ’26 creatives
Britain increasingly risks falling behind markets where … [Read more...] about Middle East and Latin America racing ahead in loyalty
Visa is putting its full weight behind an initiative to ween … [Read more...] about Visa calls for move away from credit card rewards
Winning an award matters – both for the program and for the individuals running it
[Read more...] about Closing date for European Loyalty Awards approaching fast
A new nationally representative survey of 1,500 U.S. consumers and 50 … [Read more...] about Is loyalty an easily broken habit?
Londonmaxxing may be a very modern label, but the behaviour behind … [Read more...] about Londonmaxxing and the new value equation
A leading AI-powered loyalty platform has announced major updates to its … [Read more...] about Loyalty provider revamps product offerings
On Point Loyalty has valued the top 50 airline loyalty program, with 17 new … [Read more...] about Top 100 airline loyalty programs
The one size fits none syndrome
Customer retailer love affairs are … [Read more...] about Why customers fall out of love
For the second year in a row, Flying Blue, the joint loyalty program of Air France and KLM, has. … [Read more...] about Flying Blue, ranked first in annual loyalty report
Co-branded cards increasingly dictate rewards
US airlines are increasingly relying on co-branded credit cards for … [Read more...] about The importance of co-branding to airlines reflected in new report
March is proving a difficult month for airlines. With continuing trouble in the Middle East, crucial hubs for refuelling and ongoing flights have been lost. It has meant … [Read more...] about Qantas numbers speak value of loyalty
Restaurant loyalty used to mean punch cards and loyalty accounts tied to … [Read more...] about Smart loyalty: How AI and Personalization are changing the game
A fascinating list of 2026 Finalists has been announced for the 17th … [Read more...] about Finalists announced for 2026 International Loyalty Awards
McDonald’s has been a bellweather for economic health … [Read more...] about Pay attention: McDonalds profits are dropping
Health and wellness as a trend is becoming a significant business sector and not just for … [Read more...] about Responding to a US$3 trillion opportunity
