DFS Circle rewards customers faster, with more benefits, in more than 20 destinations
DFS Group, the luxury travel retailer based in Hong Kong, has … [Read more...] about DFS Group unveils new global loyalty program
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Points and fivers back at Morrisons
Selected offers make life complicated for those chasing best value
If you think points are out in terms of popularity, and money off personalised offers in, … [Read more...] about Points and fivers back at Morrisons
Malaysia loyalty collaboration widens reach of ecosystem
Over 20,000 products and services for redemption
A Malaysian loyalty ecommerce redemption and solutions provider, has agreed a loyalty collaboration with a music-driven … [Read more...] about Malaysia loyalty collaboration widens reach of ecosystem
Increase in co-branding driving growth in international schemes
Global shift from cash drives card spending; reward schemes fuelling rise
Despite government backing of domestic schemes in some markets, cards are increasingly … [Read more...] about Increase in co-branding driving growth in international schemes
Heinz raises stakes for FMCG loyalty
Move to direct commerce loyalty accelerates with major brands bypassing retailers
Heinz has launched a points-based loyalty scheme on its direct-to-consumer … [Read more...] about Heinz raises stakes for FMCG loyalty
BharatPe rebrands multi-brand loyalty program PAYBACK India as ‘Zillion’
Payback India has been given a new name and brand identity in line with the company's vision to make Zillion stand for loyalty and rewards across the … [Read more...] about BharatPe rebrands multi-brand loyalty program PAYBACK India as ‘Zillion’
Data turbulence in Europe challenges loyalty program data stewardship
Big tech versus regulators is a battle loyalty marketers cannot afford to ignore
On April 4, 2023, almost 5 years since the General Data Protection Regulation … [Read more...] about Data turbulence in Europe challenges loyalty program data stewardship
List of Loyalty Royalty 2023 announced!
International Loyalty Awards
Impressive list of upwardly-mobile achievers
The 30 under 40 list of Loyalty Royalty has been running since 2018 as part of the International Loyalty … [Read more...] about List of Loyalty Royalty 2023 announced!
Sometimes being a customer is horrible
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Call centres not helped by chatbot technology
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
Collinson on…. Paid Loyalty Programmes
Guest Article
,Free/Open
Why they’re needed to succeed in Loyalty
For any business, the main measures of loyalty are seemingly obvious: customer retention, repeat purchases, life-time … [Read more...] about Collinson on…. Paid Loyalty Programmes
Loyalty ecosystems take center stage in Asia Pacific
Guest Article
,Free/Open
Article by Chen Peng, vice president, Mastercard Data and Services
Loyalty programs in Asia Pacific are undergoing rapid change as organizations from retailers … [Read more...] about Loyalty ecosystems take center stage in Asia Pacific
Company rebrands to re-evaluate what we mean by currency
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Exchangeable loyalty points just one currency that could be unlocked
Talking to Aron Alexander of newly named Runa involves some re-evaluation of accepted … [Read more...] about Company rebrands to re-evaluate what we mean by currency
Is sustainability a fork in the loyalty road?
Exclusive
Report from the Zurich LoyaltyCXM Summit
Sustainable living costs more, but most people support the concept of sustainabe living while wanting to save money. It … [Read more...] about Is sustainability a fork in the loyalty road?
Breaking out of Closed-Loop Loyalty
Guest Article
,Free/Open
,International Loyalty Awards
Why Open-Loop Programs are the future of customer retention
In recent years, industries across the board, from retail to travel to banking, … [Read more...] about Breaking out of Closed-Loop Loyalty
UK loyalty programs playing points copycat
Report on retail loyalty trends including sustainability
Tesco has followed Sainsbury’s and Boots in cutting the value of their loyalty points. Each has argued … [Read more...] about UK loyalty programs playing points copycat
Removing friction to increase customer participation
Guest Article
,Free/Open
,International Loyalty Awards
Interview with Tom Holt, MD and co-founder, Payment Loyalty - sponsor of the International Loyalty Awards 2023
Payment Loyalty redefines loyalty for physical … [Read more...] about Removing friction to increase customer participation
Last bastion falls in response to customer feedback
Boots moves to differential pricing
It’s finally happened. The last bastion of loyalty based around a high level of reward no matter what you buy has … [Read more...] about Last bastion falls in response to customer feedback
Turning points into currency
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,Free/Open
,International Loyalty Awards
It has for a long time been a frustration in loyalty, that it is difficult and expensive to link with financial systems. Integration with any payment infrastructure can … [Read more...] about Turning points into currency
List of finalists announced for International Loyalty Awards 2023
International Loyalty Awards
State of the art technology combined with expertise from many different disciplines demonstrate the complexity of loyalty excellence
The list of finalists for the 2023 … [Read more...] about List of finalists announced for International Loyalty Awards 2023
Rise of the ‘non-gift card creates tipping point in £8bn UK sector
Cards increasingly used for loyalty and reimbursement
The gift card business may soon have to rename its business because their product is … [Read more...] about Rise of the ‘non-gift card creates tipping point in £8bn UK sector