Amex offers ‘personalised’ mobile travel
Partnership with travel app provider
American Express has partnered with mobile technology company Sabre to deliver a more personalised experience for its customers via Sabre’s mobile travel app.
American Express clients will receive real-time flight updates and live, automatic syncing of itinerary information sent by Amex to the TripCase app. The location-based app will also enable relevant messages to be sent to customers about card benefits and deals, such as airport lounge access and in-flight Wi-Fi.
“Travelers today want – and expect – personalised service and offers while on the road,” said John Samuel, senior VP at Sabre Traveller Solutions. “This integration delivers that to Amex customers with better, faster and more relevant information.”
When American Express business travellers book trips online or on the phone, the reservation is automatically updated within the TripCase app and website. Amex says the integration makes it simple for business travellers to react to any last-minute changes.
“We continually look for ways to make travel easier and safer for our corporate customers,” said Kim Goodman, president of global business travel for American Express. “Syncing with TripCase allows us to deliver the best possible experience for our travelers.”
Amex customers will also have click-to-call access to its business travel experts via the app. A customer’s specific American Express service number is also incorporated into TripCase’s list of critical phone numbers to provide easy access.