Barclaycard outsources customer service operations
Five-year partnership with Indian company
Barclaycard has signed a five-year deal to outsource the customer service operations for its UK credit card and consumer lending business to Indian company FirstSource.
Starting on November 1 this year, Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.
Derek Allgood, global sales and service director, Barclaycard, said: “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.”
In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays’ US credit card business to manage and operate Barclays’ operations centre in Colorado Springs, CO., which includes providing customer care and collection’s support to Barclays US cardholders.
Firstsource says it obtains 24% of its global revenues from the financial services sector, providing a range of back-office, customer management and collections services, spanning retail banking, mortgage, bank cards, insurance, custody and research & analytics.