James Day obituary
It is with sadness that we pass on the news that James Day, our friend, respected loyalty practitioner and Loyalty Magazine Awards judge, has passed away after a tough fight.
This gentle giant, described as “the mighty James” by his wife Annabel, was known to many in the financial services and loyalty sectors as a digital pioneer, who worked to bring new thinking to customer-centric and multi-channel communication. This he did latterly as MD with Bink, the fintech working to bring rewards and payments together to redefine the customer offering.
Our heading “Be Present, Be Brilliant, Be Gone” was his mantra, which proved highly effective in transforming many operations.
Previous to Bink, James ran the company he founded – Growth Catalyst, working as a consultant to maximise digital and mobile opportunities across retail, telco and financial services.
His introduction to the world of loyalty and learning from analytics came with his sojourn at Aimia, where he saw first hand the benefits to be gained in getting a detailed picture of the customer via a loyalty programme. And his depth of knowledge in telecoms came from the nearly five years he spent with Telefonica, rising to head of O2Money Marketing.
James was a clear thinker who wasn’t afraid to challenge existing views and who relished the opportunity to do things differently. This kept his products in the roster for awards, and his services sought by those wanting to tread new paths.
Friend, colleague and fellow judge Matt Oldham said: “Anyone who has worked with James will tell you what a pleasure it was. Although he has contributed greatly to the world of loyalty, spend any time with him and you would know his primary loyalty was his family, with whom he had wonderfully close and loving bond. He will be greatly missed by everyone who knew him.”
Celebration of his life
After a private family crematorium gathering, there will be a Celebration of James’ life on Friday, April 26th at:
The Woodland Hall, GreenAcres Chiltern, Potkiln Lane, Jordans, Beaconsfield, HP92XB
From : 1-2pm
Followed by a gathering in the GreenAcres Gathering Hall (on site)
Dress code : Men – stripy socks (James insisted!)
Ladies – a stripy/colourful accessory, if you have one
Donations in place of flowers to:
The Mount Vernon Cancer Centre, Rickmansworth (where he received the majority of his treatment) and
The Thames Hospice, Windsor to thank them for their compassionate care, for which the family are truly grateful.
James William Day died on April 5th, 2019. He leaves a wife Annabel and three children. Donations can be made via the Caringbridge.org website.