Never been a more important time to connect to customers
Report confirms lack of environmental care from fulfilment companies, but loyalty has a role to play
Research is demonstrating the strength of customer concern over their impact on the … [Read more...] about Give customers the choice of sustainable delivery
* Decide who your friends are when booking a flight
* Do travel loyalty programmes really benefit customers?
The underlying assumption of airline loyalty programs rarely … [Read more...] about Are airline loyalty programs still worth the hype? You decide
A whistle stop tour of the world’s leading payment rewards - and a chat about what is missing
I wanted to change my credit card, because my present service provider was moving from … [Read more...] about Why are credit card loyalty offerings so boring?
Latest reports, investments, acquisitions and predictions
It is unlikely you have got this far through the pandemic without being told by an automated system that a company is “experiencing … [Read more...] about We need to talk: Conversational AI moves to next level
Loyalty Magazine Awards get set to launch for 2022 event
A new challenge is facing the world’s governments – how to persuade people to get vaccinated. Shouldn’t they be taking some … [Read more...] about Meeting the new challenge facing the world’s governments – lessons from loyalty
Compassion and a true sense of customer centricity are now needed more than ever before as we hopefully move out of the pandemic, writes Michelle Bisset, VP Small Business, Sage.
“If a business can manage to come through the pandemic, that is great. But it doesn’t mean change is no longer necessary. However, change in itself is fraught with dangers.” This was the starting … [Read more...] about Analysing the risks of change
As the Covid pandemic recedes and retail begins its … [Read more...] about Transforming to re-imagine
Technical debt one of the biggest threats to innovation as we build back
For as long as I have been writing for Loyalty Magazine, people have told me that technology issues are a … [Read more...] about This might be a technology story, but it affects YOU!