Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
The underlying assumption of airline loyalty programs rarely … [Read more...] about Are airline loyalty programs still worth the hype? You decide
I wanted to change my credit card, because my present service provider was moving from … [Read more...] about Why are credit card loyalty offerings so boring?
Latest reports, investments, acquisitions and predictions
It is unlikely you have got this far through the pandemic without being told by an automated system that a company is “experiencing … [Read more...] about We need to talk: Conversational AI moves to next level
A new challenge is facing the world’s governments – how to persuade people to get vaccinated. Shouldn’t they be taking some … [Read more...] about Meeting the new challenge facing the world’s governments – lessons from loyalty
Compassion and a true sense of customer centricity are now needed more than ever before as we hopefully move out of the pandemic, writes Michelle Bisset, VP Small Business, Sage.
As the Covid pandemic recedes and retail begins its … [Read more...] about Transforming to re-imagine
For as long as I have been writing for Loyalty Magazine, people have told me that technology issues are a … [Read more...] about This might be a technology story, but it affects YOU!
An estimated 81% of the US population have at least one subscription – to essential items, … [Read more...] about Blue to make tweeting less dangerous
Time for a home truth: Quite often you need to run to stay in the … [Read more...] about Curating programs to keep them relevant
