Customers no longer shop for flights based on price and schedule
Ancillary revenue continues to outpace overall airline revenue … [Read more...] about Ancillary revenue remains main airline revenue stream
Features
When loyalty has to win over the algorithm, not just the customer
Guest Article
,Free/Open
Is AI getting in the way of your relationships?
Let me walk you through a purchase process that is becoming ordinary, and show you … [Read more...] about When loyalty has to win over the algorithm, not just the customer
Highlighting some of the best World Cup ’26 creatives
Guest Article
FIFA rewards, Hyundai, AdiClub, Coca Cola's Uncanned Emotions
The FIFA World Cup marks one of the biggest opportunities for brands … [Read more...] about Highlighting some of the best World Cup ’26 creatives
Londonmaxxing and the new value equation
Exclusive
,Guest Article
Demand for immediate value in fast moving lives
Londonmaxxing may be a very modern label, but the behaviour behind … [Read more...] about Londonmaxxing and the new value equation
Why customers fall out of love
Guest Article
The one size fits none syndrome
Customer retailer love affairs are … [Read more...] about Why customers fall out of love
Flying Blue, ranked first in annual loyalty report
Focus on airline loyalty
For the second year in a row, Flying Blue, the joint loyalty program of Air France and KLM, has. … [Read more...] about Flying Blue, ranked first in annual loyalty report
Smart loyalty: How AI and Personalization are changing the game
Free/Open
Adding some magic to restaurant programs
Restaurant loyalty used to mean punch cards and loyalty accounts tied to … [Read more...] about Smart loyalty: How AI and Personalization are changing the game
Responding to a US$3 trillion opportunity
Trend Analysis
Focus on sports and wellness travel
Health and wellness as a trend is becoming a significant business sector and not just for … [Read more...] about Responding to a US$3 trillion opportunity
Clarins accelerating direct to consumer strategy
Enhancement of 70 year history of staying close to customers
Clarins, the iconic family-owned global cosmetics group … [Read more...] about Clarins accelerating direct to consumer strategy
Ontario concern over bill to allow points expiry
Legislation on path to government committee
Customer loyalty has always been different in Ontario. Once awarded in the form of points … [Read more...] about Ontario concern over bill to allow points expiry