AI & Technology

Shoppers are changing – but what should be done about it?

Guest Article

The statistics are arriving thick and fast, pointing to a very different customer to the one that existed even ten years ago. Innovation funding specialists MPA Group suggests how businesses should innovate to stay relevant for consumers – and how businesses can claim back R&D investment

Take the example of click and collect. In the UK alone, shoppers failed to pick up a staggering £228m worth of click and collect merchandise.

According to a new study by … [Read more...] about Shoppers are changing – but what should be done about it?

Access to personal information still causing problems

One year on from GDPR

It’s the anniversary of the GDPR European data rules this week and as expected it is the right to access personal information – and have it deleted if they wish – that is causing the most problems.

A year after the GDPR came into effect, a new study suggests many UK businesses are struggling to process requests from customers. Of 37 businesses evaluated, primarily large financial services organizations, utilities and telcos, around a third (12) were … [Read more...] about Access to personal information still causing problems