Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Businesses in the Europe, Middle East and Africa (EMEA) region are … [Read more...] about Firms staff for AI revolution in customer loyalty
As online shopping has increased in popularity over the past … [Read more...] about Rising number of customer complaints need addressing with transparency
Covid-19 has added impetus to the discussion over what to do when normal … [Read more...] about When good service and product is not enough
In the fluid and unpredictable world of the lock-down, is there any … [Read more...] about Take the pulse of your loyalty programme, keep talking and don’t panic
Have you ever heard of the brand Etsy? Your customers have, and they voted … [Read more...] about Community key to encouraging customer positivity
Sephora, the french beauty chain, is to enhance its Beauty … [Read more...] about 75% of customer engagement is emotional, says Sephora
Study calls for better use of APM (application performance measurement
A recent survey has revealed that only … [Read more...] about Only 22% of companies use real-time metrics
