Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Covid-19 has added impetus to the discussion over what to do when normal best practice just isn’t cutting it. And let’s face … [Read more...] about When good service and product is not enough
In the fluid and unpredictable world of the lock-down, is there any concensus among loyalty professions as to what we … [Read more...] about Take the pulse of your loyalty programme, keep talking and don’t panic
Have you ever heard of the brand Etsy? Your customers have, and they voted it top for CX in the 2020 experience … [Read more...] about Community key to encouraging customer positivity
Sephora, the french beauty chain, is to enhance its Beauty Insider loyalty offering to include even more emotional … [Read more...] about 75% of customer engagement is emotional, says Sephora
Study calls for better use of APM (application performance measurement
A recent survey has revealed that only 22% of companies have access to real-time metrics meaning that … [Read more...] about Only 22% of companies use real-time metrics
A point of view from Dino Forte, CEO, Ventrica
Customer experience (CX) has become a priority for the vast majority of organisations – or has it? With the large volumes of contact centre … [Read more...] about Opinion: Experience more important than speed
Positive predictions - hooray!Technology industry will be OKNo GDPR 4% fines expected in 2019Brexit will get sortedReality check: hacking will continue
What a great way to start the … [Read more...] about Positive predictions – hooray!
Transforming product catalogues to a digital customer service toolHow CDMS produced searchable digital catalogues for online and home shopping retailer Shop Direct Group (SDG). … [Read more...] about Transforming product catalogues to a digital customer service tool
Unify your contact centre, boost loyalty with customers
Unified communications has emerged as the latest method to help … [Read more...] about Unify your contact centre, boost loyalty with customers
Managing call centre information - giving agents the whole pictureCRM alone is not enough to run an efficient call centre. Technology such as Business Process Management (BPM) can provide the … [Read more...] about Managing call centre information – giving agents the whole picture
