Customer Experience
10 tricks to win the loyalty dating game
Guest Article
,Free/Open
With Valentine's Day just round the corner, Michael Hegelund, 3 times 30 under 40 Loyalty Royalty and multiple Loyalty Magazine Award winner shines a romantic light on relationships.
In … [Read more...] about 10 tricks to win the loyalty dating game
When good service and product is not enough
Book Review
Satisfying the hopes, dreams and ambitions of the consumer
Covid-19 has added impetus to the discussion over what to do when normal best practice just isn’t cutting it. And let’s face … [Read more...] about When good service and product is not enough
Take the pulse of your loyalty programme, keep talking and don’t panic
Advice from 63 professionals on how loyalty can beat COVID-19
In the fluid and unpredictable world of the lock-down, is there any concensus among loyalty professions as to what we … [Read more...] about Take the pulse of your loyalty programme, keep talking and don’t panic
Community key to encouraging customer positivity
9,000 people across 9 countries surveyed in January 2020
Have you ever heard of the brand Etsy? Your customers have, and they voted it top for CX in the 2020 experience … [Read more...] about Community key to encouraging customer positivity
75% of customer engagement is emotional, says Sephora
Focus on happiness, trust, surprise, delight and anticipation
Sephora, the french beauty chain, is to enhance its Beauty Insider loyalty offering to include even more emotional … [Read more...] about 75% of customer engagement is emotional, says Sephora
Only 22% of companies use real-time metrics
Study calls for better use of APM (application performance measurement
A recent survey has revealed that only 22% of companies have access to real-time metrics … [Read more...] about Only 22% of companies use real-time metrics
Opinion: Experience more important than speed
A point of view from Dino Forte, CEO, Ventrica
Customer experience (CX) has become a priority for the vast majority of organisations – or has it? With the large volumes of contact … [Read more...] about Opinion: Experience more important than speed
Positive predictions – hooray!
Positive predictions - hooray!Technology industry will be OKNo GDPR 4% fines expected in 2019Brexit will get sortedReality check: hacking will continue
What a great way to start the … [Read more...] about Positive predictions – hooray!
Transforming product catalogues to a digital customer service tool
Transforming product catalogues to a digital customer service toolHow CDMS produced searchable digital catalogues for online and home shopping retailer Shop Direct Group (SDG). … [Read more...] about Transforming product catalogues to a digital customer service tool