Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
As online shopping has increased in popularity over the past couple of years, so too have customer service … [Read more...] about Rising number of customer complaints need addressing with transparency
More than four in five marketers (82.8%) reporting that … [Read more...] about Great resignation causes problem for marketers – apart from those with loyalty programmes
In … [Read more...] about 10 tricks to win the loyalty dating game
Covid-19 has added impetus to the discussion over what to do when normal best practice just isn’t cutting it. And let’s face … [Read more...] about When good service and product is not enough
In the fluid and unpredictable world of the lock-down, is there any concensus among loyalty professions as to what we … [Read more...] about Take the pulse of your loyalty programme, keep talking and don’t panic
Have you ever heard of the brand Etsy? Your customers have, and they voted it top for CX in the 2020 experience … [Read more...] about Community key to encouraging customer positivity
Sephora, the french beauty chain, is to enhance its Beauty Insider loyalty offering to include even more emotional … [Read more...] about 75% of customer engagement is emotional, says Sephora
Study calls for better use of APM (application performance measurement
A recent survey has revealed that only 22% of companies have access to real-time metrics … [Read more...] about Only 22% of companies use real-time metrics
Customer experience (CX) has become a priority for the vast majority of organisations – or has it? With the large volumes of contact … [Read more...] about Opinion: Experience more important than speed
