Deal highlights value of reward co-brands to all parties; frequent flyer financials explained
United Airlines has achieved a US$400 increase in revenue for the next year from a … [Read more...] about New deal for United brings in US$400m YonY
Financial Services
Open banking opening up business
Open banking opening up businessRemoval of friction helps build customer loyaltyEven though it’s early days for open banking there are already plenty of trailblazers offering new services, writes Huw … [Read more...] about Open banking opening up business
Rewards crowdfunding continues to make waves
SPECIAL REPORTRewards crowdfunding continues to make wavesPlutus Tap & Pay raises £1m in nine days for cryptocurrency productWith the news that Plutus, the London-based cryptocurrency payment … [Read more...] about Rewards crowdfunding continues to make waves
Alipay: Alternative, but one of the biggest in the world
Alipay: Alternative, but one of the biggest in the worldEXCLUSIVE ARTICLEImagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to … [Read more...] about Alipay: Alternative, but one of the biggest in the world
Payments: The Five Mistakes Killing Customer Retention
Payments: The Five Mistakes Killing Customer RetentionThe payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, … [Read more...] about Payments: The Five Mistakes Killing Customer Retention
Greek bank success in a troubled market
Greek bank success in a troubled marketIt is the stuff of loyalty dreams. The points redeemed from the loyalty scheme of a European bank exceeds the number of points issued, even though the number … [Read more...] about Greek bank success in a troubled market
Amex Zync works hard to appeal to Gen Y
Amex Zync works hard to appeal to Gen YFinancial coaching and adviceUsing social media and rewardsRewards for green livingWhen an American Express survey found that a top concern for young people was … [Read more...] about Amex Zync works hard to appeal to Gen Y
Special report into Citi Cards in the US
Special report into Citi Cards in the USCiti introduces thank you credit cardsCustomer feedback shapes offeringTwo button smart card in Citi pilotDefault lowest falls to its lowest rate in 22 monthsUS … [Read more...] about Special report into Citi Cards in the US
Cantona sparks viral campaign to ‘cripple’ banking system
Cantona sparks viral campaign to ‘cripple’ banking systemPower of social media to be put to the test on December 7The potential of social media to rapidly escalate a controversial issue has been … [Read more...] about Cantona sparks viral campaign to ‘cripple’ banking system
Maximising the relationship between customer and staff retention
Maximising the relationship between customer and staff retentionThe UK’s insurance industry is renowned for poor customer service and churn is increasing. … [Read more...] about Maximising the relationship between customer and staff retention
