Loyalty is hard won and easily lost. Yet sometimes it is out of retailers’ hands. Securing repeat business was already a major challenge for retailers as cross-border commerce proliferated, and the … [Read more...] about Closing the gap between online and in-store loyalty
Chairman of the International Loyalty Awards judges panel David Parker considers how a recent FCA decision could favourable impact loyalty programmes - complicated though this may … [Read more...] about FCA decision could boost loyalty programmes
A whistle stop tour of the world’s leading payment rewards - and a chat about what is missing
I wanted to change my credit card, because my present service provider was moving from … [Read more...] about Why are credit card loyalty offerings so boring?
One for me, one for you….
I was getting close to sending a particular press release back to sender with a reject note when I noticed this little gem of an offer that brought the whole … [Read more...] about Social rewards bring student programme to life
Greek €pistrofi has already proved its worth through one recession. Post-pandemic it is well placed to cement its position in the event of another.
Loyalty programmes operating in … [Read more...] about CASE STUDY: Eco aspirations and plans to be a facilitator of dreams
Deal highlights value of reward co-brands to all parties; frequent flyer financials explained
United Airlines has achieved a US$400 increase in revenue for the next year from a … [Read more...] about New deal for United brings in US$400m YonY
Open banking opening up businessRemoval of friction helps build customer loyaltyEven though it’s early days for open banking there are already plenty of trailblazers offering new services, writes Huw … [Read more...] about Open banking opening up business
SPECIAL REPORTRewards crowdfunding continues to make wavesPlutus Tap & Pay raises £1m in nine days for cryptocurrency productWith the news that Plutus, the London-based cryptocurrency payment … [Read more...] about Rewards crowdfunding continues to make waves
Alipay: Alternative, but one of the biggest in the worldEXCLUSIVE ARTICLEImagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to … [Read more...] about Alipay: Alternative, but one of the biggest in the world
Payments: The Five Mistakes Killing Customer RetentionThe payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, … [Read more...] about Payments: The Five Mistakes Killing Customer Retention