Hospitality

Smart loyalty: How AI and Personalization are changing the game

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Adding some magic to restaurant programs

Restaurant loyalty used to mean punch cards and loyalty accounts tied to … [Read more...] about Smart loyalty: How AI and Personalization are changing the game

Colin Evans wins another lifetime achievement award

Celebrating 40 years in loyalty

Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy … [Read more...] about Colin Evans wins another lifetime achievement award

Surprising behaviour triggered by cost of living crisis

Shopping behaviours influenced by a variety of factors - but loyalty helps

The cost of living crisis is impacting … [Read more...] about Surprising behaviour triggered by cost of living crisis

Re-imagining a hotel loyalty programme

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Focus moves to leisure

Pre-covid, hotel and travel loyalty programmes had the business sewn up. It was easy to be confident of the … [Read more...] about Re-imagining a hotel loyalty programme

Joined up loyalty success on the slopes

Sport loyalty

Great value, social media groups and stats, personalised offers and gamification keep share price rising - case study

A Scandinavian … [Read more...] about Joined up loyalty success on the slopes

Ancillary business growing in importance via loyalty programmes

But hotels and hospitality industry well behind airlines in adopting the model

The ancillary industry is forecasted to hit $93bn … [Read more...] about Ancillary business growing in importance via loyalty programmes