- Especially if you don’t know my nameRudeness tops charts Retail is most definitely going through a period of uncertainty yet it is the really fixable problems like staff rudeness and lack of personalisation and loyalty that are as responsible for defections. According to a new report from WebLoyalty and Global Data, the reason retail is tough is because a number of different trends are disrupting the sector. These include new channels, diversifying demand, over … [Read more...] about Be nice to me or I’ll go
Positive predictions - hooray!Technology industry will be OKNo GDPR 4% fines expected in 2019Brexit will get sortedReality check: hacking will continue What a great way to start the new year. Semafone, a provider of data security and compliance solutions for contact centres, takes an optimistic view of the outlook for the technology industry in 2019 and we like his predictions so much we have published them in full. CEO Tim Critchley, global solutions director Ben Rafferty … [Read more...] about Positive predictions – hooray!
Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad reasons ranging from political and economic through to technology and changing behaviours. However, there is no shortage of people prepared to take a gamble. Here is a selection of those that caught our eye: 1. There will be a continued rise in digital-only … [Read more...] about We apologise for the irritation, but here are the predictions for 2019
What you might have missed - 2 - FREE ACCESSWinning coalitions will become marketplacesCharles (Chuck) Ehredt is CEO of Currency Alliance, an organisation intent on becoming the global marketplace for loyalty collaboration. He talked to Annich McIntosh about the progress they have made, his vision for loyalty and why the industry has started accelerating its evolution. Loyalty Magazine: You have written a lot in your blog about how the coalition loyalty model is evolving … [Read more...] about Winning coalitions will become marketplaces
What you might have missed - 1 - FREE ACCESSCharting the progress of travel loyalty to an unknown destination - In a series of exerpts over the forthcoming holiday, we share some of the articles published in our printed magazine that got people talking. Where is Loyalty going? And how long is it going to take to get there? These are questions that absorb the minds of all those working in loyalty. According to a raft of recent research, … [Read more...] about What you might have missed – 1
SPECIAL REPORT: Chinese payment giants “light years ahead”Customer loyalty chief tenet of modelAlipay acceptance at 7-ElevenUS$15.5 trillion in mobile payments in 2017China has embraced mobile payments with such enthusiasm, the rest of the world appear to be technology deniers. Alipay and WeChat, the main protagonists, score in terms of technology, user friendliness, number of users and ubiquity. Their data analytics are central to everything they do. … [Read more...] about SPECIAL REPORT: Chinese payment giants “lightyears ahead”
Ride sharing companies fight with perksGrowing competition leads to raft of new offeringsUber rewards power usersProfile of Uber, Lyft, South African minicab programme, Careem battle with PepsiWhy is it that after decades when cab drivers have treated their passengers with disdain verging on rudeness, do all the cab companies now feel they need a loyalty programme? … [Read more...] about Ride sharing companies fight with perks
So you want to know what is wrong with retail….Scott Weavers-Wright voices his frustrationsYou would think that after completing one’s second company divestment – the first one for £70m, the second undisclosed - that this particular entrepreneur would be relaxed and fairly chilled about the world. But this would be far from the truth. In fact any mention of retailers leads to a stream of consciousness about short-sightedness, lack of spirit and a lock-down mentality. … [Read more...] about So you want to know what is wrong with retail….
Loyalty versus subscription: Is this a boxing match?A growing number of companies are choosing an Amazon style subscription model rather than loyalty rewards. Does this make business sense? A service provider argues her case with Loyalty Magazine. … [Read more...] about Loyalty versus subscription: Is this a boxing match?
Loyalty cryptocurrency wants to disrupt the existing orderExpansion into major world markets with blockchainToo many loyalty programmes chasing the same customers is an argument put forward for the huge interest in marketplaces. Add blockchain into the equation to deal with the infrastructure functionality and security, plus a cryptocurrency to add consumer excitement and a hint of gamification and some are arguing that this has the potential to disrupt the loyalty business. … [Read more...] about Loyalty cryptocurrency wants to disrupt the existing order