Customers no longer shop for flights based on price and schedule
Ancillary revenue continues to outpace overall airline revenue … [Read more...] about Ancillary revenue remains main airline revenue stream
Travel
Flying Blue, ranked first in annual loyalty report
Focus on airline loyalty
For the second year in a row, Flying Blue, the joint loyalty program of Air France and KLM, has. … [Read more...] about Flying Blue, ranked first in annual loyalty report
Responding to a US$3 trillion opportunity
Trend Analysis
Focus on sports and wellness travel
Health and wellness as a trend is becoming a significant business sector and not just for … [Read more...] about Responding to a US$3 trillion opportunity
Airline to offer loyalty perks on debit
Breaking an age old wisdom that debit loyalty rewards are a non-starter
Accepted wisdom in payments has always been that there is not … [Read more...] about Airline to offer loyalty perks on debit
Colin Evans wins another lifetime achievement award
Celebrating 40 years in loyalty
Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy … [Read more...] about Colin Evans wins another lifetime achievement award
Atmos leaves the choice to members
Trend Analysis
New program to be strong contender in frequent flyer battle for supremacy
There has always been debate as to whether frequent … [Read more...] about Atmos leaves the choice to members
Ditching points for closed circles
Hotel Group latest to migrate to meaningful relationships
It’s a trend, and therefore should be treated cautiously. However, the … [Read more...] about Ditching points for closed circles
Families driving acceptance of AI in travel loyalty
Trend Analysis
New report shows majority of American consumers belong to a travel loyalty program
AI and personalization are achieving a growing … [Read more...] about Families driving acceptance of AI in travel loyalty
Celebrating being different
Exclusive
20 years of Global Hotel Alliance
Celebrating its 20th anniversary, Global Hotel Alliance (GHA) manages the … [Read more...] about Celebrating being different
Credit card rewards are a lifestyle choice
Trend Analysis
Gen Z and Millenials demands are key to building customer portfolios, says new report
Credit card rewards are evolving to meet … [Read more...] about Credit card rewards are a lifestyle choice