AI is an Irish priority, but implementation is low33% planning AI for customer service “soon”Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research. … [Read more...] about AI is an Irish priority, but implementation is low
CRM
Gini partners on Hong Kong rewards app
Gini partners on Hong Kong rewards appRewards based on bank transition data … [Read more...] about Gini partners on Hong Kong rewards app
Scottish loyalty start-up raises £1.9m
Scottish loyalty start-up raises £1.9mOffering to improve SME retention and promote healthy eating … [Read more...] about Scottish loyalty start-up raises £1.9m
Motivation platform for customers and employees
Motivation platform for customers and employeesCRM and social media data used for gamification of behaviour … [Read more...] about Motivation platform for customers and employees
Satmetrix launches new CEM product
Satmetrix launches new CEM productSocial features used to engage employees … [Read more...] about Satmetrix launches new CEM product
Barclaycard expands wristbands into CRM
Barclaycard expands wristbands into CRMContactless payment devices used to improve customer experience … [Read more...] about Barclaycard expands wristbands into CRM
Gartner predicts major tech shifts in CRM market
Gartner predicts major tech shifts in CRM marketNumber of mobile CRM apps on app stores to top 1,200 by 2014 … [Read more...] about Gartner predicts major tech shifts in CRM market
Processor aims to put Big Data in hands of small merchants
Processor aims to put Big Data in hands of small merchantsNew CRM functionality to analyse data … [Read more...] about Processor aims to put Big Data in hands of small merchants
Value of customer loyalty? GM comes up with a number
Value of customer loyalty? GM comes up with a numberThe value of loyalty is maths that many people struggle with. General Motors has given it a concrete value. … [Read more...] about Value of customer loyalty? GM comes up with a number
H.R. Owen appoints CRM agency
H.R. Owen appoints CRM agencyPartnership for luxury car retailer … [Read more...] about H.R. Owen appoints CRM agency
