Telco partners win customer innovation awardJacada, a provider of unified desktop and process optimisation solutions, and telco O2, have won the Consumer Service Innovation Award at the Global … [Read more...] about Telco partners win customer innovation award
CRM
One millionth sales order using SAP system
One millionth sales order using SAP systemThe Rocket Marketing Group - which specialises in developing, implementing and managing loyalty clubs, reward programmes and incentives promotions - has … [Read more...] about One millionth sales order using SAP system
Banks “should focus on trust” post-financial crisis
Banks "should focus on trust" post-financial crisisThe global economic crisis has taken its toll on consumers' view of banks, and new reports from Forrester Research, S1 and other firms are now … [Read more...] about Banks “should focus on trust” post-financial crisis
Capturing feedback from customer Rants & Raves at the POS
Capturing feedback from customer Rants & Raves at the POSA messaging tool product aims to enable companies to capture their customers’ thoughts and opinions at the point of service delivery. … [Read more...] about Capturing feedback from customer Rants & Raves at the POS
Companies lose sales through lack of mobile CRM
Companies lose sales through lack of mobile CRMMore than half of European companies lost out on sales and service opportunities before deploying mobile customer relationship management. … [Read more...] about Companies lose sales through lack of mobile CRM
Social networks to be a major trend in 2009
Social networks to be a major trend in 2009In 2009 customer relationship management projects will be all about business value, which includes adding social networks to the mix, according to a report … [Read more...] about Social networks to be a major trend in 2009
Knowing customers and their needs
Knowing customers and their needsToday’s converged telecoms market is an increasingly challenging environment for operators … [Read more...] about Knowing customers and their needs
