Shopping habits recorded on loyalty apps could be used to create alert system
Retail loyalty cards could be used to flag … [Read more...] about Loyalty data could provide important cancer warning
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Retail loyalty cards could be used to flag … [Read more...] about Loyalty data could provide important cancer warning
It might be the largest fast food chain in the world, and probably the best … [Read more...] about US customers are not McLoyal
We all like to think our businesses are really great, … [Read more...] about UK retailers ignoring customer queries, says report
Reality check: This is not a negative story, because the average Brit has an average of 4 … [Read more...] about As the world has changed – have we as an industry kept up?
Companies that focus on traditional metrics such as Net Promoter Score are struggling to … [Read more...] about Are you asking your customers the right questions – and at the right time?
What makes a successful financial loyalty programme? This is an interesting … [Read more...] about How much is your favourite FS loyalty programme worth?
The only constant in … [Read more...] about Most popular programs in America
Almost half of shoppers only stay loyal to brands for rewards & discounts
It is an often overlooked fact that it is how you ask the question that determines … [Read more...] about Powerful research shows the value of rewards
New research into what consumers want most points to the conundrum that while most want a … [Read more...] about Personalisation is key, but so is trust