Small retailers have been perennially challenged with the problem of maintaining the loyalty of infrequent customers. In the latest announcement from Facebook in which it launches a … [Read more...] about Facebook offers retailers an online loyalty lifeline
Getting prepared for the middle and the end
When we get through this challenging ordeal – for get through it I am certain we will – and when the shops re-open, and the commuter trains … [Read more...] about How will your customers feel about you tomorrow?
Casey's General Stores has plans to launch a new loyalty programme in 2020 with digital engagement and price optimization two of the key initiatives.
Casey's completed an employee pilot … [Read more...] about Casey’s to roll-out loyalty in 2020
Australian streaming service Foxtel has launched a new program offering rewards to customers, with tiers to mark tenure.
Foxtel will reward its customers with everything from free box … [Read more...] about Foxtel launches tenure-based loyalty program
Chile payments provider Transbank has formed an agreement with AEVI to enable omnichannel experiences for customers including loyalty rewards at retailers and restaurants inside the … [Read more...] about Chile Transbank to offer loyalty as part of omnichannel move
Nobody said transformation was going to be easy
Join The Loyalty Surgery, October 16th & 17th in London for two days of discussion, case studies, insight and … [Read more...] about Warning of backlash against ‘virtual idiots’
The date for the compulsory use of Strong Customer Authentication has been delayed after a maelstrom of pressure from all parties. No new date has been given. This decision does not affect the roll … [Read more...] about SCA postponed as EBA bows to pressure
The recent decision by the European Banking Authority (EBA) and confirmed by the European Commission that all ecommerce retailers should use Strong Customer Authentication from September 14 is … [Read more...] about Seeing deadline for strong authentication as opportunity
Trend establishing for fuel and shop reward earning
BP has announced the launch of a new customer loyalty programme, BPme Rewards, across the BP retail network in the UK which, like … [Read more...] about BPme launches across retail network
What happened to the Plastics Pact?
The news that Boots has digitised its Advantage loyalty card programme was completely overshadowed today by the unexplainable news that it was … [Read more...] about Shame on you Boots