Everyone watching as latest ‘big plans’ emerge Tesco is reported to be trialling price cuts for loyalty members but this is not the only big rumour circulating. Tesco is also said to be bringing together its retail, financial services and mobile offerings in a deal that could bring it into direct competition with Amazon. First the price cuts for Clubcard holders The Sunday Times reported yesterday that Tesco was trialling lower prices for Clubcard … [Read more...] about Rumours and more rumours as Tesco Clubcard price cuts
Financial Services
Insurance, utilities and telcos penalise customer loyalty
Loyalty Surgery Speaker
Introducing the latest speaker at The Loyalty Surgery, October 16&17, London Being a loyal customer is not always good policy, and this is especially the case in the insurance, utilities and telecom sectors. Competition & Markets Authority (CMA) and the Financial Conduct Authority (FCA) in their report published at the end of last year found that, instead of being rewarded for fidelity, consumers often encounter a so-called ‘loyalty penalty’ for sticking with their … [Read more...] about Insurance, utilities and telcos penalise customer loyalty
When loyalty becomes costly
Insurance, broadband and utilities struggle with concept
Being a loyal customer is not always good policy, and this is especially the case in the insurance, utilities and telecom sectors. Competition & Markets Authority (CMA) and the Financial Conduct Authority (FCA) in their report published at the end of last year found that, instead of being rewarded for fidelity, consumers regularly encounter a so-called ‘loyalty penalty’ for sticking with their insurance, … [Read more...] about When loyalty becomes costlyComment: Taking position for the new payments tomorrow
Comment
Reasons behind Apple’s “vintage” credit card
The new payments landscape is upon us and rather than being a volcanic eruption of change, it is the relentless erosion of how things were yesterday, to be replaced by a new normal. This new normal has arrived insidiously, because it is just part of the monumental change taking place throughout all aspects of our lives. Consumers have been dictating the pace of this change, so the usually recalcitrant and wooden major financial … [Read more...] about Comment: Taking position for the new payments tomorrowDaily cash from Apple
Getting ready for the ultimate badge of coolness
Who would have thought that Apple would start offering cash rewards, but that is exactly what it is doing with its new retro credit card. Because it is Apple, this is a titanium card with no colour, just an engraved Apple and Mastercard logo, and not a number in sight. These small details are available to the customer through the ApplePay app, for those shopping online. The Apple credit card is to fill … [Read more...] about Daily cash from ApplePayment brands rush to be heard
Mastercard goes sonic - Anna miaows If you are one of those who feel it is a massive intrusion into your personal privacy and space when someone’s mobile phone makes a noise, then you may have to rethink your shopping plans. A number of payments companies have been responding to the rise in popularity of voice to come up with sounds as part of their brand image and the biggest of these is Mastercard. https://www.youtube.com/watch?v=izeEqjeYGgQ The … [Read more...] about Payment brands rush to be heard
UK Payments regulator to probe card-acquiring services
The UK Payment Systems Regulator said on Thursday that it will carry out a market review of card-acquiring services which it suggest are not working for merchants, and therefore not for consumers. "Consumers and businesses rely on payments made by cards more than ever before. That's why this is an important review," said Chris Hemsley, head of policy at PSR. The regulator noted that debit cards were the most frequently used payment method in 2017 and for a business … [Read more...] about UK Payments regulator to probe card-acquiring services
Australian card issuers compete with card linked offers
Issuers work hard to keep cardholders loyal with points bonuses A variety of card linked offers are available already this year in the Australian market so far, but be warned – its complicated. For those seeking a new personal credit card, here are January 2019's highest bonus points deals on standard, personal credit and charge cards from issuers including American Express, ANZ, Citibank, St.George, Virgin Money and Westpac.Virgin Australia … [Read more...] about Australian card issuers compete with card linked offers
Big payment names join up for missguided mission
Big payment names join up for missguided missionPayments provider Klarna, SaaS platform Poq and online payment platform Stripe have joined forces to provide pay-later provision to shoppers wanting to try before they buy. As the trend for multiple ordering and returns continues to grow, youth fashion brand Missguided is making it even easier for shoppers, by not billing them until 30 days after they have ordered. Missguided is considered to be one of the fast growth … [Read more...] about Big payment names join up for missguided mission
Most banks will be made irrelevant by 2030 – Gartner
Most banks will be made irrelevant by 2030 - GartnerHeritage firms heading for extinctionWithin 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behaviour and advancements in technology, according to forecasts by Gartner. … [Read more...] about Most banks will be made irrelevant by 2030 – Gartner
