Insurance share prices hit
UK Watchdog the Financial Conduct Authority is looking seriously at action to prevent insurers from dual pricing that penalises loyal customers. If it does … [Read more...] about End of the road for loyalty penalties
Financial Services
Dear cardholder, we forgive you
It is the stuff of dreams, and a great way to make your customers love you. Two years ago, US credit card business Chase made the decision to exit the Canadian market. To complete this, it has … [Read more...] about Dear cardholder, we forgive you
Fintech startup offers automatic switching to best rates – to guard against ‘loyalty penalty’
The practice of penalising customers for being loyal is coming under major attack in the UK, where utilities, mobile phone companies and insurance firms have been particularly culpable. Financial … [Read more...] about Fintech startup offers automatic switching to best rates – to guard against ‘loyalty penalty’
PSD2 enabling new loyalty offerings
The pressure is on to find a loyalty proposition for payment cards that is better than the existing models and PSD2 is helping.
One company hoovering up retailers is startup Joko which … [Read more...] about PSD2 enabling new loyalty offerings
Understanding the implications of Facebook’s participation in Libra
Facebook is just one of the 28 founding players backing the Libra digital currency system. Other parties involved include Visa, Mastercard and Paypal plus others such as Uber and Vodafone. … [Read more...] about Understanding the implications of Facebook’s participation in Libra
Fines for firms exploiting customer loyalty
Retiring prime minister of the UK, Theresa May intends to reform the current practice for customers to be penalised for their customer loyalty, as is currently the practice by utilities, telcos, … [Read more...] about Fines for firms exploiting customer loyalty
Plaid enters UK selling bank data to fintechs
Financial services have always lagged behind other sectors (particularly retail and airlines) in their ability to access and use customer data.
So a recent announcement that US-based … [Read more...] about Plaid enters UK selling bank data to fintechs
Banks turning to fintech for customer solutions
Banks partnering for the experience
Strengthening online security revealed to be a priority for almost two-thirds of banks
More than three-quarters (84%) of … [Read more...] about Banks turning to fintech for customer solutions
Transferable points offer has power to disrupt
There has been little fuss around the latest loyalty move from JP Morgan/Chase but if it becomes more widespread, it has the potential to disrupt the marketplace.
Chase has launched a … [Read more...] about Transferable points offer has power to disrupt
Yandex offers 10% cash back by cross selling services
Two Russian banks first partners
Yandex, which describes itself as a technology company that builds intelligent products and services powered by machine learning, has partnered with two … [Read more...] about Yandex offers 10% cash back by cross selling services
