Financial Services

Skrill to launch payments loyalty programme

Skrill, a digital payments platform powered by payments provider Paysafe Group has launched of a loyalty programme. It is likely to be one of many as financial services wake up to the value of … [Read more...] about Skrill to launch payments loyalty programme

Mastercard buys SessionM to ramp up loyalty offering

Responding to the Open Banking data threat

If confirmation was needed of the growing importance of customer loyalty to financial services firms, then it is the announcement that … [Read more...] about Mastercard buys SessionM to ramp up loyalty offering

End of the road for loyalty penalties

Insurance share prices hit

UK Watchdog the Financial Conduct Authority is looking seriously at action to prevent insurers from dual pricing that penalises loyal customers. If it does … [Read more...] about End of the road for loyalty penalties

Dear cardholder, we forgive you

It is the stuff of dreams, and a great way to make your customers love you. Two years ago, US credit card business Chase made the decision to exit the Canadian market. To complete this, it has … [Read more...] about Dear cardholder, we forgive you

Fintech startup offers automatic switching to best rates – to guard against ‘loyalty penalty’

The practice of penalising customers for being loyal is coming under major attack in the UK, where utilities, mobile phone companies and insurance firms have been particularly culpable. Financial … [Read more...] about Fintech startup offers automatic switching to best rates – to guard against ‘loyalty penalty’

PSD2 enabling new loyalty offerings

The pressure is on to find a loyalty proposition for payment cards that is better than the existing models and PSD2 is helping.

One company hoovering up retailers is startup Joko which … [Read more...] about PSD2 enabling new loyalty offerings

Understanding the implications of Facebook’s participation in Libra

Facebook is just one of the 28 founding players backing the Libra digital currency system. Other parties involved include Visa, Mastercard and Paypal plus others such as Uber and Vodafone. … [Read more...] about Understanding the implications of Facebook’s participation in Libra

Fines for firms exploiting customer loyalty

Retiring prime minister of the UK, Theresa May intends to reform the current practice for customers to be penalised for their customer loyalty, as is currently the practice by utilities, telcos, … [Read more...] about Fines for firms exploiting customer loyalty