The pressure is on to find a loyalty proposition for payment cards that is better than the existing models and PSD2 is helping. One company hoovering up retailers is startup Joko which has as investors Partech, Axeleo Capital, Lafayette Plug and Play, plus some financial services angels and which has just raised 1.6 million euros in a funding round. What it says it will do is develop a “simple and universal loyalty program integrated into credit or debit cards.” The co-founders of … [Read more...] about PSD2 enabling new loyalty offerings
Facebook is just one of the 28 founding players backing the Libra digital currency system. Other parties involved include Visa, Mastercard and Paypal plus others such as Uber and Vodafone. Libra blockchain digital currency has 28 founding members and by its launch in 2020 will have as many as 200 participating players. Libra is a permissioned blockchain digital currency. It is an open system, which means that any consumer, developer, or business can use the Libra network, … [Read more...] about Understanding the implications of Facebook’s participation in Libra
Retiring prime minister of the UK, Theresa May intends to reform the current practice for customers to be penalised for their customer loyalty, as is currently the practice by utilities, telcos, insurance and financial service firms particularly. UK regulators will be given new powers to stop loyalty penalties which are estimated to be costing households billions of pounds. A consultation is to be held on giving the Competition and Markets Authority (CMA) the ability to fine firms that … [Read more...] about Fines for firms exploiting customer loyalty
Retailers are struggling to catch up with the sea-change in consumer requirements from disposable and convenience to sustainable, green, eco and conscience goods. In food stores, people are demanding refillable, plastic-free and responsibly sourced. And in fashion, it is away from fast-fashion, cheap and replaceable items to goods that won’t damage the planet, aren’t produced in Asian sweat shops and which don’t use child labour. In all sectors, there is a demand for products without … [Read more...] about Sustainable fashion and plastic-free retail – how can loyalty respond?
UK department store chain John Lewis & Partners has launched a beauty packaging recycling trial working with their loyalty programme. John Lewis loyalty card members will receive £5 off any beauty purchase when they bring empty make-up and skincare packaging for recycling - Picture John Lewis BeautyCycle allows members of its my John Lewis loyalty programme to earn £5 off any beauty purchase when they bring empty make-up and skincare packaging from any brand in-store for … [Read more...] about John Lewis trials rewards for beauty recycling
Health & Beautycard membership tops 14 million Superdrug says its Health and Beauty card membership has now reached more than 14 million members, driven by special deals for those using the Superdrug mobile network, plus additional beauty services such as lash bars, nail bars and double loyalty points for mobile network members, hairdressing services. Superdrug health&beautycard members gain double points if they use Superdrug mobile services The use of the … [Read more...] about Strong Superdrug results attributed to loyalty product linking
Nearly time for The Loyalty Magazine Awards 2019 Just one week until the biggest event in the global loyalty calendar kicks off at the Tower of London - one of the best places in the capital to sip cocktails on the lawn of the Tower Moat, and smile for the cameras, Sipping cocktails on the lawn of the Tower of London moat, before The Loyalty Magazine Awards gala dinner Nothing quite matches being a Loyalty Magazine Awards winner Now in their eighth year, The Loyalty … [Read more...] about Just one week to go
Trend establishing for fuel and shop reward earning BP has announced the launch of a new customer loyalty programme, BPme Rewards, across the BP retail network in the UK which, like Shell, will reward points for spend across both fuel and shop purchases. BPme rewards spend on fuel and shop purchases BPme Rewards offers customers the option to earn and redeem BPme Rewards Points, for the first time, with the choice of using either the BPme app or a physical card, to … [Read more...] about BPme launches across retail network
Uber says it will deactivate riders if their rating drops below a certain level, which raises the question whether this heralds the end of the notion that ‘the customer is always right’. But was the customer EVER always in the right? Hotels and restaurants have a way of being fully booked if an obnoxious customer wants to use their services, and so do most other service industries. Even in retail stores, staff are adept at removing those who are difficult, unruly or rude. Online, it … [Read more...] about Was the customer EVER ‘always right’?
David Yates, former president of New Payment Platforms at Mastercard and now a senior advisor to Mastercard, has taken on the role of chairman of Yoyo, the technology platform that combines payment, loyalty and marketing. David Yates has more than 35 years’ experience building payments businesses around the world. In his capacity as president of New Payment Platforms at Mastercard, he also served as executive chairman of payments firm Vocalink, which was acquired by Mastercard in 2017, having … [Read more...] about Yates new Yoyo chairman