When I rang a contact centre the other day, the call began with a recorded message from the CEO saying she fully understood my frustration, but it was no excuse for anger or rudeness and could I … [Read more...] about Should a loyalty programme be kept away from the customer service department? Discuss.
The Australian Competition and Consumer Commission (ACCC) has raised concerns over how consumer data is managed in relation to loyalty schemes in the market.
The consumer watchdog has … [Read more...] about Australian regulator puts loyalty programmes under investigation
Thomas Cook, the 178 year old UK based tour operator and holiday company that runs a loyalty programme using epoints has filed for US Chapter 11 bankruptcy protection while it struggles to … [Read more...] about Thomas Cook files for chapter 11 as it struggles to survive
Emirates’ award-winning loyalty program, Skywards, is celebrating the key milestone of reaching 25 million members.
The airline is marking the occasion with a range of offers and … [Read more...] about Emirates celebrates 25 million loyalty programme members
There’s a story doing the rounds that a major UK supermarket stopped offering loyalty points for recycling because a couple earned two flights to Australia by cutting up cardboard into very small … [Read more...] about Fraud & Loyalty: Really?
From tomorrow, the way Qantas passengers use their points will change forever when the biggest overhaul in the history of the Qantas frequent flyer program takes effect.
Qantas Group’s CEO Alan Joyce topped the list of Australia’s highest paid CEOs in 2018, earning an impressive A$23.9m.
In 2017, Joyce was named as the world’s most influential LGBT … [Read more...] about Who says loyalty doesn’t pay?
Jet Privilege, the loyalty programme of the now defunct Indian Jet Airline loyalty programme, will continue to operate – but under a new name.
The Loyalty Magazine Awards winning … [Read more...] about JetPrivilege to continue – but with new name
US retailer Target is rolling out its revamped loyalty program nationwide in time for the American holiday season.
The launch follows an 18-month test by the discounter in six cities that … [Read more...] about Target revamps programme and credit card
Big surprise over which car brand tops the loyalty charts
Car manufacturers are having a bad time. People have stopped buying traditional petrol and diesel cars, as much to confusion over … [Read more...] about Car loyalty being re-invented