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No surprises in US centric travel rewards listings

This is a US survey, so it is bound to be home focussed, but reading the US News & World Report ‘Best Travel Rewards Programs’ rankings, one is struck by how predictable it is.

Top hotel rewards ranking for the third year running

The publication explains that it “takes into account myriad factors when putting together these rankings. These include membership benefits like free amenities and redeemable experiences as well as how simple it is to earn and redeem free flights or … [Read more...] about No surprises in US centric travel rewards listings

BA and Marriott smarting from data penalties

8 key trends from Verizon data report

Governments have woken up to the potential that GDPR presents to move money out of private businesses and into the government Treasury pot –  so much easier than trying to make the internet giants pay taxes.

Facebook, which carelessly shared the data of up to 87 million Facebook users with Cambridge Analytica, has already been fined a fairly insignificant £500,000 by the UK government. Now the US regulators have approved a … [Read more...] about BA and Marriott smarting from data penalties

Make the returning easy

* Customers won’t come back after bad experience* Rapid normalisation of returns

Retailers who don’t offer an easy returns process are losing sales and customer loyalty, with 84% of shoppers saying they won’t come back to a brand if they have a poor returns experience.

The research conducted by Klarna across 2,000 UK consumers in 2019 – and compared with the same data points from 2017 research – reveals the rapid normalisation … [Read more...] about Make the returning easy

Legacy travel booking systems put passenger data in danger

Legacy travel booking systems put passenger data in dangerTravel bookings worldwide are maintained in a handful of Global Distributed Systems (GDS) built around mainframe computers linked to the web but without adequate security controls, say researchers from German firm Security Research Labs. … [Read more...] about Legacy travel booking systems put passenger data in danger