Analysing the risks of change
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Retail Loyalty
Consumer trust crucial to convenience purchasing behaviours
Profiles of new McDonalds and Popeyes programs
Many behaviours have changed in the last months, but it is impressive just how many of us have tried totally new methods of ordering and … [Read more...] about Consumer trust crucial to convenience purchasing behaviours
PAYBACK India changes hands in significant industry move
American Express and ICICI Investments Strategic Fund have sold PAYBACK India to payments provider BharatPe.
The transaction price, thought to be in the region of US$30m, but … [Read more...] about PAYBACK India changes hands in significant industry move
UPDATE: New information on WBA decision to launch No7 Company
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Update: Walgreens Boots Alliance has confirmed to Loyalty Magazine that one of the main reasons for combining its major beauty brands under the umbrella of No7 Company was to use the combined data … [Read more...] about UPDATE: New information on WBA decision to launch No7 Company
WBA to use understanding of its ‘100 million loyalty customers’ for new beauty merger
Strong emphasis on empathy and ‘reframing the narrative’
Walgreen Boots Alliance, the massive US/UK pharmacy and beauty company that operates across the world, is merging a number of … [Read more...] about WBA to use understanding of its ‘100 million loyalty customers’ for new beauty merger
Growing wish for retailers to cut waste – study
At last! Compostible coffee pods
A new study suggests that most shoppers around the world think brands and retailers must do more to reduce waste.
The study … [Read more...] about Growing wish for retailers to cut waste – study
Online not an add-on but a must-have
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ASOS acquisition proves necessity of following the customer
There is nothing like a crisis to stimulate innovation and thank goodness, we have moved from bemoaning the fate of the High … [Read more...] about Online not an add-on but a must-have
Walgreens forms a fintech startup
Second US retailer in a week to move into financial services
Walgreens is to offer a growing list of financial products for customers — including a co-branded credit card and a prepaid … [Read more...] about Walgreens forms a fintech startup
Clubcard becomes obligatory to shop economically
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Tesco chooses to only give price reductions to loyal shoppers
Tesco is making it virtually obligatory to carry a Clubcard loyalty card or Clubcard phone app by introducing swingeing … [Read more...] about Clubcard becomes obligatory to shop economically
Fighting back against the Amazon take-over
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Digital divide turns into a chasm
I saw an Amazon delivery van this week. It was brand spanking new and was proceeding through my tiny rural village. Usually deliveries are done by very … [Read more...] about Fighting back against the Amazon take-over
