The US government has approved the joint venture between Virgin Flying club, Air France and KLM giving members the ability to earn and spend between the three partners, and widening the appeal of … [Read more...] about US government approves airline loyalty JV
This is a US survey, so it is bound to be home focussed, but reading the US News & World Report ‘Best Travel Rewards Programs’ rankings, one is struck by how predictable it is.Top hotel … [Read more...] about No surprises in US centric travel rewards listings
Hilton Honors is attributing its strong Honors loyalty results to better engagement with lower tiers.
In its second-quarter earnings call last Wednesday, Hilton CEO Chris Nassetta said … [Read more...] about Better long-tail customer engagement linked to Honors upsurge
Maximising connections with strategic investment
Minor Hotels, the fast growing hotel group that has been on an acquisition trail, is reworking its loyalty programme.
In 2020, Air Canada plans to launch its own all-new loyalty programme but ahead of this, it is making changes to its current Aeroplan scheme.
Jeremy Rabe, the group's CEO said last … [Read more...] about Air Canada enhances Aeroplan reward flexibility ahead of big relaunch
A raft of Airline alliances with hotels are bring about some well needed consolidation in the travel business.
Most travellers – unless they are very frequent and determined, end up with … [Read more...] about Hotels and airlines join up to trade traveller benefits
Virgin Australia and Qantas are engaged in a media argument over how easy it is to book seats with reward points and which is the best programme.
It all started when Qantas announced that … [Read more...] about Some things never change – Aussie spat over rewards
As we all gear up towards our annual break, ask yourself how loyal you have been to your travel brands.
Airlines, hotels, tour operators and destinations all come off badly in a recent … [Read more...] about Travel brands rank worst of all for customer loyalty
Hilton and Lyft putting a dollar value on points
Hilton and Lyft’s new US loyalty partnership is being seen as a very positive one for travellers, but it raises some question marks over … [Read more...] about True value of points out in the open
India’s largest loyalty programme proving its worth
The importance of a frequent flyer loyalty programme has been highlighted in the case of Jet Airways, which may use its highly … [Read more...] about Jet Privilege could be saviour of struggling parent