Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
So what could airlines do better?
When I started writing this article, the full brunt of covid-19 had yet to impact the global travel market, writes Craig Brennan of Switchfly. … [Read more...] about The need for customer loyalty has never been greater
Airline offers "fly at home" points to loyalty programme members for staying on the ground
Russia-based carrier S7 Airlines, a brand of Siberia Airlines, is offering loyalty programme … [Read more...] about Loyalty points awarded for staying at home
After some delay, airlines and hotels are now falling over themselves to reassure members of their loyalty programmes that there will be no loss of benefits – at least for a while.
Hyatt … [Read more...] about Hyatt latest chain to give loyalty customers the year off
Etihad has been at the forefront of initiatives to deal with coronavirus and is currently testing equipment for check-in that … [Read more...] about Testing passengers for infection
Etihad Airways wants its frequent flyers to contribute their points to helping the coronavirus efforts in refugee settings. It says it has collaborated with the United Nations Refugee Agency and … [Read more...] about Frequent flyers encouraged to donate miles
The need for proof of identity has led to a surge of initiatives to enable health and … [Read more...] about Card technology has answers to virus challenge
Many airlines and hotels are reassuring customers that they will not lose their coveted perks as a result of coronavirus … [Read more...] about Airlines struggle with problem of grounded frequent flyers
With one third of the world’s population now in enforced isolation some unexpected results of our changed habits are … [Read more...] about Unexpected consequences of a customer lockdown
Well, why not?
She was a canny girl when it came to cash, so my summation is that if she didn’t then one of her household … [Read more...] about Did Queen Victoria have a Co-op “divi” number?
