Faster fast food, and even promotion of loyalty programme from Robot Rita
Chipotle is embarking on a significant funding round to finance investment in robotics and … [Read more...] about Chipotle starts funding round to invest in robotics
Premium
As the world has changed – have we as an industry kept up?
New report asks if loyalty is on the wane in the UK
Reality check: This is not a negative story, because the average Brit has an average of 4 loyalty cards, and 48% of … [Read more...] about As the world has changed – have we as an industry kept up?
Virgin Red adds first US credit card issuer
Emphasis on transfer of miles from card to reward programme
Virgin Red has partnered with Capital One as its first US financial services company partner. Customers … [Read more...] about Virgin Red adds first US credit card issuer
Are you asking your customers the right questions – and at the right time?
New study from Harvard slates traditional customer satisfaction metrics
Companies that focus on traditional metrics such as Net Promoter Score are struggling to gain a realistic … [Read more...] about Are you asking your customers the right questions – and at the right time?
Closing the gap between online and in-store loyalty
Guest Article
Loyalty is hard won and easily lost. Yet sometimes it is out of retailers’ hands. Securing repeat business was already a major challenge for retailers as cross-border commerce proliferated, and the … [Read more...] about Closing the gap between online and in-store loyalty
How much is your favourite FS loyalty programme worth?
New report opens the lid on some of the loyalty business's best kept secrets
What makes a successful financial loyalty programme? This is an interesting question that is rarely answered … [Read more...] about How much is your favourite FS loyalty programme worth?
Qatar drops programme to move to Avios
Avios becoming a "powerhouse of exchange"
Qatar Airways Privilege Club is dropping its own miles programme for Avios – which is a sizeable … [Read more...] about Qatar drops programme to move to Avios
Know me, understand me, be honest, but don’t expect me to love you
Latest research from US study
As the loyalty business comes to terms with a new consumer profile post pandemic, new research from the US has found … [Read more...] about Know me, understand me, be honest, but don’t expect me to love you
Customers given reward choice with new China payments loyalty
More than 20 top payment card issuers in China are to be equipped with an alternative to the classic cashback scheme to drive cross-border spend, that allows customers to choose their … [Read more...] about Customers given reward choice with new China payments loyalty
Accor signs loyalty partnership with Sixt
Deal will reward employees as well as guests
Car rental company Sixt has signed a partnership with French giant hospitality group … [Read more...] about Accor signs loyalty partnership with Sixt