Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Korean Air is facing a growing number … [Read more...] about Class action threatened by angry loyalty members
Brussels Airlines is consolidating its loyalty offering and will be closing its loyalty programme in a year’s … [Read more...] about Brussels Airlines to drop Loop loyalty in favour of coalition
An uncommon rush to provide vegan options is taking place in restaurants, coffee shops and supermarkets, driven by an equally surprising stampede by … [Read more...] about Stores in rush to cater for growing vegan army
InterContinental Hotels & Resorts has compiled a list of the sights most ‘instagrammed’ in the last decade. It fails … [Read more...] about Predictable list of most instagrammed sights
When does the ability to use technology became a hindrance to customer loyalty? A recent study from Futurum Research, Experience 2030, working with SAS, found that:
73% of consumers … [Read more...] about Research questions if technology has become a customer loyalty hindranceMarketers had the very best of intentions when they started down the road towards … [Read more...] about Personalisation is getting creepy
There were three backpackers sitting in front of me on a ferry crossing between Maria Island and Tasmania. Each had renounced the values of their … [Read more...] about Following in Millennial footsteps
There is a danger that artificial intelligence and loyalty programmes combined could be used to offer unfair … [Read more...] about ACCC final report published
That loyalty is complex is just one of the findings from a recent survey which suggests that mere points and rewards … [Read more...] about Customer loyalty? It’s complicated
In conversation with John Norrie, CEO of Tranxactor
Loyalty Magazine: Tranxactor is a hugely important company in loyalty, CRM, … [Read more...] about Looking back to see forward
