Insurance through customer eyes
Customer requirements are changing, and some companies are failing to move fast enough to satisfy demands. Others are rethinking the customer proposition … [Read more...] about Working with 5p margins the Aviva way
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Australian regulator puts loyalty programmes under investigation
The Australian Competition and Consumer Commission (ACCC) has raised concerns over how consumer data is managed in relation to loyalty schemes in the market.
The consumer watchdog has … [Read more...] about Australian regulator puts loyalty programmes under investigation
Emirates celebrates 25 million loyalty programme members
Emirates’ award-winning loyalty program, Skywards, is celebrating the key milestone of reaching 25 million members.
The airline is marking the occasion with a range of offers and … [Read more...] about Emirates celebrates 25 million loyalty programme members
Qantas loyalty overhaul is mixed blessing for customers
From tomorrow, the way Qantas passengers use their points will change forever when the biggest overhaul in the history of the Qantas frequent flyer program takes effect.
From … [Read more...] about Qantas loyalty overhaul is mixed blessing for customers
Who says loyalty doesn’t pay?
Qantas Group’s CEO Alan Joyce topped the list of Australia’s highest paid CEOs in 2018, earning an impressive A$23.9m.
In 2017, Joyce was named as the world’s most influential LGBT … [Read more...] about Who says loyalty doesn’t pay?
JetPrivilege to continue – but with new name
Exclusive interview
Jet Privilege, the loyalty programme of the now defunct Indian Jet Airline loyalty programme, will continue to operate – but under a new name.
The Loyalty Magazine Awards winning … [Read more...] about JetPrivilege to continue – but with new name
Target revamps programme and credit card
US retailer Target is rolling out its revamped loyalty program nationwide in time for the American holiday season.
The launch follows an 18-month test by the discounter in six cities that … [Read more...] about Target revamps programme and credit card
Flygskam: Can loyalty initiatives lessen consumer flight-shame?
Report from the World Aviation Festival - Part 1
CEOs of the airline industry are surprisingly united in admitting that they have to urgently find a solution to the climate impact of air … [Read more...] about Flygskam: Can loyalty initiatives lessen consumer flight-shame?
Car loyalty being re-invented
Big surprise over which car brand tops the loyalty charts
Car manufacturers are having a bad time. People have stopped buying traditional petrol and diesel cars, as much to confusion over … [Read more...] about Car loyalty being re-invented
Shoppers are changing – but what should be done about it?
Guest Article
The statistics are arriving thick and fast, pointing to a very different customer to the one that existed even ten years ago. Innovation funding specialists MPA Group suggests how businesses … [Read more...] about Shoppers are changing – but what should be done about it?
