Facing the problem head on
There can’t be many jobs in loyalty tougher than trying to keep airline customers onside during a pandemic that halts all business. Yet the latest offer from Emirates – that they will pay for the funeral if you are diagnosed with Covid-19 during . . .
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Loyalty Magazine is the only title reporting exclusively on the global loyalty business. It carries reports, research, analysis, guest articles and comment on customer retention, loyalty programmes, reward programmes, affinity, customer insight, new technology, CRM and other customer information management systems, customer engagement, digital loyalty, social media interaction and mobile. (Phew!)
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