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18 JULY 2018

 

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article thumbnail Thursday, 05 July 2018

Credit Search Barometer provides some millennial understanding
Poor credit history and low credit scores impact customer behaviour

Understanding your customers is a pre-requisite for any type of relationship, and new research about credit scores provides an important window into the lives of millennials. Read more ...

 
     

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Fast, slick and imaginative -

Chuck Ehredt reviews some of this year's Loyalty Magazine Awards winners and discusses trends 2019

However much you think you know about a topic, some things will still surprise you. That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. You can see the full list of winners here (https://www.theloyaltymagazineawards.com).
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article thumbnail News - Customer InsightWednesday, 06 June 2018

What the British think of Loyalty
Over 250,000 consumers give their views for YouGov survey
Early US findings show similar picture to UK

Read more ...

article thumbnail News - Customer InsightThursday, 10 May 2018

Voice AI plays a big part in Google’s future
3-5 years before Assistants converse as humans
Read more ...

article thumbnail News - Customer InsightFriday, 23 March 2018

Rewards influence Millennials/Gen Z more than Boomers
Get Z are most open to having behaviour tracked for personalised rewards
Read more ...

article thumbnail News - Customer InsightFriday, 09 March 2018

UK tops global customer ‘Smiles’ league
Russia leads for add-on sales suggestions Read more ...

article thumbnail News - Customer InsightTuesday, 13 February 2018

Snapchat change angers users
600,000 sign petition to go back Read more ...

article thumbnail News - Customer InsightTuesday, 30 January 2018

GDPR: Firms to spend 10k hours searching databases
Only 35% of SMEs have record of customer consent
Read more ...

article thumbnail News - Customer InsightWednesday, 27 December 2017

Key loyalty trends for 2018
Using technology to stave off the retailer apocalypse Read more ...

article thumbnail News - Customer InsightFriday, 22 December 2017

The top 10 loyalty stories of 2017
See the most read stories on the Loyalty Magazine website this year Read more ...

article thumbnail News - Customer InsightMonday, 18 December 2017

BA plummets down airline customer rankings
Full breakdown of airline satisfaction levels
Read more ...

News - Customer InsightMonday, 11 December 2017

Emojis struggle to get customers engaged
Age groups react differently to their use in marketing Read more ...

News - Customer Insight
What the British think of Loyalty
Liam McLoughlin - Wednesday, 06 June 2018

article thumbnail News - Customer InsightWednesday, 06 June 2018

What the British think of Loyalty
Over 250,000 consumers give their views for YouGov survey
Early US findings show similar picture to UK

Read more ...

article thumbnail News - Customer InsightThursday, 10 May 2018

Voice AI plays a big part in Google’s future
3-5 years before Assistants converse as humans
Read more ...

article thumbnail News - Customer InsightFriday, 23 March 2018

Rewards influence Millennials/Gen Z more than Boomers
Get Z are most open to having behaviour tracked for personalised rewards
Read more ...

article thumbnail News - Customer InsightFriday, 09 March 2018

UK tops global customer ‘Smiles’ league
Russia leads for add-on sales suggestions Read more ...

article thumbnail News - Customer InsightTuesday, 13 February 2018

Snapchat change angers users
600,000 sign petition to go back Read more ...

article thumbnail News - Customer InsightTuesday, 30 January 2018

GDPR: Firms to spend 10k hours searching databases
Only 35% of SMEs have record of customer consent
Read more ...

article thumbnail News - Customer InsightWednesday, 27 December 2017

Key loyalty trends for 2018
Using technology to stave off the retailer apocalypse Read more ...

article thumbnail News - Customer InsightFriday, 22 December 2017

The top 10 loyalty stories of 2017
See the most read stories on the Loyalty Magazine website this year Read more ...

article thumbnail News - Customer InsightMonday, 18 December 2017

BA plummets down airline customer rankings
Full breakdown of airline satisfaction levels
Read more ...

News - Customer InsightMonday, 11 December 2017

Emojis struggle to get customers engaged
Age groups react differently to their use in marketing Read more ...

article thumbnail News - Customer InsightTuesday, 14 November 2017

Banks lose grip on the under-35s
Storm brewing for lenders unless they engage more Read more ...

article thumbnail News - Customer InsightThursday, 09 November 2017

Merchants fail to meet post-purchase customer expectations
Only 6% of EU retailers offer same day delivery
Read more ...

article thumbnail News - Customer InsightWednesday, 08 November 2017

EE rated top for telco customer satisfaction
Survey reveals inertia among subscribers
Read more ...

article thumbnail News - Customer InsightFriday, 03 November 2017

The rise of the male shopper
Increased spending means more shops now cater to men than women
Read more ...

article thumbnail News - Customer InsightThursday, 02 November 2017

Only 17% feel valued by brands
Need to think about why customers act the way they do Read more ...

article thumbnail News - Customer InsightWednesday, 25 October 2017

58% of customer loyalty accounts are inactive
And the number is rising
Read more ...

article thumbnail News - Customer InsightThursday, 05 October 2017

Samsung tops brand loyalty index
Supermarkets and tech firms rated best for rewarding loyaltyby UK consumers
Read more ...

article thumbnail News - Customer InsightWednesday, 13 September 2017

New tech is increasingly key to loyalty
Brands that use AI and bots will be ones to prosper in changing landscape Read more ...

article thumbnail News - Customer InsightThursday, 17 August 2017

Loyalty schemes a hit with Gen Z and Millennials
High participation rates drive new opportunities for beauty and media/entertainment schemes
Read more ...

article thumbnail News - Customer InsightMonday, 14 August 2017

The era of the disloyal customer is upon us
Tech savvy consumers want speed and convenience
Read more ...

 
     
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