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18 OCTOBER 2018

 

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article thumbnail Tuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

 
     

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Finding the sweet spot of investing in loyalty

How much investment is too much?


Article by Christopher Treadwell, Avios Commercial Director

Loyal customers are often your biggest source of income. Indeed, it can cost 16 times more to elevate a new customer to the same level of profitability as a loyal customer.  However, today, businesses are facing ever-more demanding customers.
Read more ...
 
     
 
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article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - Financial ServicesWednesday, 01 August 2018

First blockchain loyalty programme launched at scale
Payment confirmation also on the agenda Read more ...

article thumbnail News - Financial ServicesMonday, 16 July 2018

Visa offers digital loyalty program in Latin America, Caribbean
Consumers offered 250,000 redemption optionsVisa has launched Visa Loyalty Solutions, a digital points redemption platform available to all issuing banks in Latin America and the Caribbean. Read more ...

article thumbnail News - Financial ServicesWednesday, 04 July 2018

India payments company expands into loyalty
Hospitality sector also targeted

Indian film production house Dharma Productions has signed a deal with India digital payments company Paytm to introduce a loyalty program. Read more ...

article thumbnail News - Financial ServicesMonday, 02 July 2018

Reputational survey shows banks could do better

But other sectors doing even worse

Banks can hardly be said to do well in the reputation and customer good-will stakes, but even though their scores in a US study show the end of a five year streak of improvement, they still do better than many other industries such as airlines and telecommunications. Read more ...

article thumbnail News - Financial ServicesWednesday, 13 June 2018

Card-linked loyalty app launches in Europe
Banks can generate own offers and promotions
Read more ...

article thumbnail News - Financial ServicesTuesday, 03 April 2018

Oman bank starts ‘no card fees for life’ offer
Promotion runs on six credit products Read more ...

article thumbnail News - Financial ServicesThursday, 15 February 2018

Card rewards cull likely after Amex loses court case
Co-branded cards hit by ECJ ruling Read more ...

article thumbnail News - Financial ServicesFriday, 09 February 2018

Cards with rewards go to top of wallet
Intense activity in US credit card ‘rewards war’  Read more ...

News - Financial Services
Lloyds glitch shows up faults in disaster recovery
Administrator - Thursday, 06 September 2018

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - Financial ServicesWednesday, 01 August 2018

First blockchain loyalty programme launched at scale
Payment confirmation also on the agenda Read more ...

article thumbnail News - Financial ServicesMonday, 16 July 2018

Visa offers digital loyalty program in Latin America, Caribbean
Consumers offered 250,000 redemption optionsVisa has launched Visa Loyalty Solutions, a digital points redemption platform available to all issuing banks in Latin America and the Caribbean. Read more ...

article thumbnail News - Financial ServicesWednesday, 04 July 2018

India payments company expands into loyalty
Hospitality sector also targeted

Indian film production house Dharma Productions has signed a deal with India digital payments company Paytm to introduce a loyalty program. Read more ...

article thumbnail News - Financial ServicesMonday, 02 July 2018

Reputational survey shows banks could do better

But other sectors doing even worse

Banks can hardly be said to do well in the reputation and customer good-will stakes, but even though their scores in a US study show the end of a five year streak of improvement, they still do better than many other industries such as airlines and telecommunications. Read more ...

article thumbnail News - Financial ServicesWednesday, 13 June 2018

Card-linked loyalty app launches in Europe
Banks can generate own offers and promotions
Read more ...

article thumbnail News - Financial ServicesTuesday, 03 April 2018

Oman bank starts ‘no card fees for life’ offer
Promotion runs on six credit products Read more ...

article thumbnail News - Financial ServicesThursday, 15 February 2018

Card rewards cull likely after Amex loses court case
Co-branded cards hit by ECJ ruling Read more ...

article thumbnail News - Financial ServicesFriday, 09 February 2018

Cards with rewards go to top of wallet
Intense activity in US credit card ‘rewards war’  Read more ...

article thumbnail News - Financial ServicesFriday, 15 December 2017

Amex offers perks for millennials
Card rewards existing buying behaviour Read more ...

article thumbnail News - Financial ServicesFriday, 24 November 2017

Challenger bank partners with Yoyo Wallet
Open Banking API enables automatic reward points collection Read more ...

article thumbnail News - Financial ServicesFriday, 22 September 2017

Emirates NDB tops bank loyalty rankings
Challenger banks luring customers away
Read more ...

article thumbnail News - Financial ServicesThursday, 21 September 2017

Co-op supermarket uses loyalty rewards to restore business
1.1m join since launch of new membership scheme Read more ...

article thumbnail News - Financial ServicesWednesday, 20 September 2017

Air Canada seeks new credit card partner
Move part of plans for US$2bn in-house loyalty programme after Aimia break-up Read more ...

article thumbnail News - Financial ServicesFriday, 25 August 2017

Partnership converts loyalty points into cryptocurrency
Bitcoin offered as redemption option Read more ...

article thumbnail News - Financial ServicesMonday, 17 July 2017

Bank expands rewards offering into Romania
Launch of new multi-partner scheme Read more ...

article thumbnail News - Financial ServicesMonday, 13 March 2017

‘Hidden rewards’ card app secures seed funding
Start-up releases offering for iOS Read more ...

article thumbnail News - Financial ServicesThursday, 23 February 2017

Screen scraping to be banned under PSD2
Practice enables third party access to bank customer data Read more ...

article thumbnail News - Financial ServicesTuesday, 14 February 2017

Mobile wallet providers fall short on rewards
Features users most want are not being provided Read more ...

 
     
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