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21 JANUARY 2018

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Tuesday, 16 May 2017

Legacy travel booking systems put passenger data in danger
Travel bookings worldwide are maintained in a handful of Global Distributed Systems (GDS) built around mainframe computers linked to the web but without adequate security controls, say researchers from German firm Security Research Labs. Read more ...

 
     
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What are we going to do about Amazon?

Amazon has created an amazing business model – and made it even better.

It set up an online shopping portal (that incidentally, no-one really expected to work – remember when it was just about books?), made it really simple to buy online, with few questions asked about returns; made sure the delivery is swift, and within the time promised.

Read more ...
 
     
 
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 Latest news 
 
Month's news
 
   Most read  
 
     
 
article thumbnail News - Reports/DataMonday, 13 February 2017

Gen Z demands contact via social media
Major differences in favourite brands for 16-21 age group Read more ...

article thumbnail News - Reports/DataThursday, 05 January 2017

Loyalty management market to triple
Need for differentiation drives massive growth Read more ...

article thumbnail News - Reports/DataMonday, 16 May 2016

Leicester City title win gets assist from data analytics
Range of analysis tools helps land shock Premier League triumph Read more ...

article thumbnail News - Reports/DataTuesday, 19 April 2016

PwC to access machine data
Responsible gambling study could have loyalty uses
Read more ...

article thumbnail News - Reports/DataTuesday, 07 July 2015

Fee-based loyalty model gains momentum
More than half say they would be prepared to pay Read more ...

article thumbnail News - Reports/DataMonday, 20 April 2015

Customers want more control on use of location data
Nearly three-quarters are happy to share, but over-35s remain suspicious over how data is used Read more ...

article thumbnail News - Reports/DataThursday, 15 January 2015

US bankers turned off by Big Data
Global survey produces interesting findings for fintech vendors Read more ...

article thumbnail News - Reports/DataThursday, 20 November 2014

Loyalty programmes plagued by bad data
Low registration also hampers ability to drive retention Read more ...

article thumbnail News - Reports/DataMonday, 24 June 2013

Consumers worldwide want the same thing
Smartphones driving shift to ubiquitous and personal interactions

Country by country, consumers want it all, and they want it on their mobile device.
Read more ...

News - Reports/DataWednesday, 02 May 2012

Holidaymakers snub loyalty points
Survey shows preferred payment methods for travellers
Read more ...

article thumbnail News - Reports/DataMonday, 13 February 2017

Gen Z demands contact via social media
Major differences in favourite brands for 16-21 age group Read more ...

article thumbnail News - Reports/DataThursday, 05 January 2017

Loyalty management market to triple
Need for differentiation drives massive growth Read more ...

article thumbnail News - Reports/DataMonday, 16 May 2016

Leicester City title win gets assist from data analytics
Range of analysis tools helps land shock Premier League triumph Read more ...

article thumbnail News - Reports/DataTuesday, 19 April 2016

PwC to access machine data
Responsible gambling study could have loyalty uses
Read more ...

article thumbnail News - Reports/DataTuesday, 07 July 2015

Fee-based loyalty model gains momentum
More than half say they would be prepared to pay Read more ...

article thumbnail News - Reports/DataMonday, 20 April 2015

Customers want more control on use of location data
Nearly three-quarters are happy to share, but over-35s remain suspicious over how data is used Read more ...

article thumbnail News - Reports/DataThursday, 15 January 2015

US bankers turned off by Big Data
Global survey produces interesting findings for fintech vendors Read more ...

article thumbnail News - Reports/DataThursday, 20 November 2014

Loyalty programmes plagued by bad data
Low registration also hampers ability to drive retention Read more ...

article thumbnail News - Reports/DataMonday, 24 June 2013

Consumers worldwide want the same thing
Smartphones driving shift to ubiquitous and personal interactions

Country by country, consumers want it all, and they want it on their mobile device.
Read more ...

News - Reports/DataWednesday, 02 May 2012

Holidaymakers snub loyalty points
Survey shows preferred payment methods for travellers
Read more ...

News - Reports/DataWednesday, 25 April 2012

Businesses “failing” in customer experience measurement
Businesses of all sizes are failing to properly measure return on investment from customer experience management (CEM) initiatives, according to new research.
Read more ...

article thumbnail News - Reports/DataMonday, 09 January 2012

eCommerce in 2012: changing brand interaction and shopping as we know it
Predictions of the major developments Read more ...

News - Reports/DataFriday, 23 December 2011

Top data trends for 2012
Data owners to take back access control decisions from IT, and Big Data focus to widen in scope
Read more ...

article thumbnail News - Reports/DataThursday, 28 July 2011

£4bn UK gift card & gift voucher industry experiences second successive quarter of double-digit growth
Consumer sales up 17.5% year-on-year
Sales through stores up 9%
Business-to-business sales increase by 12%
Corporate direct sales, the largest sales channel, rise by 12%
Read more ...

article thumbnail News - Reports/DataTuesday, 12 July 2011

How to market luxury brands in the Middle East
Report sets out critical factors in expanding market Read more ...

article thumbnail News - Reports/DataThursday, 07 July 2011

Amex offers small businesses Facebook advertising redemption
Small businesses now have a new way to buy advertising on Facebook: rewards points earned from their American Express accounts.
Read more ...

News - Reports/DataThursday, 07 July 2011

Businesses failing to exploit retention options
Many businesses are seriously failing to exploit the full range of options available to maximise customer acquisition and retention, according to a new survey report.
Read more ...

News - Reports/DataWednesday, 06 July 2011

Quick query resolution tops consumer requirements
Quick query resolution is the most important factor for European consumers when interacting with a company or brand, according to Read more ...


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article thumbnail
News - Reports/DataMonday, 23 May 2011

50% use rebate schemes as part of their loyalty mix
Customer retention is main benefit of schemes claims research, but findings are contested Read more ...

article thumbnail News - Reports/DataTuesday, 06 April 2010

Rewards plus lack of fees equals increased credit card use
Credit card holders are more likely to use cards that offer specific rewards and lack annual fees,  a new survey has found.
Read more ...

 
     
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