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20 JUNE 2018

 

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article thumbnail Thursday, 28 December 2017

10 human jobs that will be done by AI and robots in the future
The robots are coming – lock up your knowledge and protect your job at all costs!
Article by Rohit Talwar, Steve Wells, Alexandra Whittington, Maria Romero, and April Koury from Fast Future Publishing Read more ...

 
     
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Latest feature
     
 
Loyalty at the crossroads

We know all the buzz phrases: ”The emergence of the digitally native competitor (i.e. Amazon)”, "There are more data than bricks & mortar”, "Omnichannel is being overshadowed by omnipresent”....

What does it all mean?  Discuss these issues with expert speakers at the Loyalty Surgery – www.theLoyaltySurgery.com – in London on June 20.

Read more ...
 
     
 
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article thumbnail News - CommentThursday, 07 December 2017

A tale of the good and the also-ran for CX
I ordered a smart watch from Skagen a few weeks ago. It was for a Christmas present, and took a huge amount of choosing (they are all so lovely). Read more ...

article thumbnail News - CommentFriday, 03 November 2017

Comment: I’m in love with Apple
I admit to having a long-term affair with my technology provider. It has stood the test of time with surprisingly few wobbles. From the moment I saw that first little box that revolutionised the advertising agency world and media production in general, I was hooked.
Read more ...

article thumbnail News - CommentTuesday, 01 August 2017

Facebook AI problems – should we be worried?
Warning that technology should not be used "for the sake of it" Read more ...

article thumbnail News - CommentWednesday, 17 May 2017

Comment: Mobile wallet dissatisfaction feeds trend towards retailer-led consortiums
Two events happened this month that should make anyone working on a mobile wallet sit up and take notice.  Read more ...

article thumbnail News - CommentTuesday, 25 April 2017

What would a resurrected Woolworths sell?
The ex-CEO of Woolworths UK Tony Page wants to bring back the pic'n'mix high street stalwart – but what would it sell? Read more ...

article thumbnail News - CommentThursday, 13 April 2017

New rules for customer contact
Companies face tougher new rules on data sharing and how they contact customers after the Digital Economy Bill was approved by the House of Lords. Dene Walsh of Verso Group considers the implications. Read more ...

article thumbnail News - CommentTuesday, 11 April 2017

Comment: United Airlines…..Clubbed
Customer relations disaster as bloodied passenger is forcibly ejected from over-booked flight   Read more ...

article thumbnail News - CommentMonday, 10 April 2017

Comment: Don't talk to me if you are not human
New survey shows what we think about AI Read more ...

article thumbnail News - CommentTuesday, 28 March 2017

Comment
"Aldi and Lidl struggling to build loyalty" ..... are they?

All supermarkets are falling short of earning the love Read more ...

article thumbnail News - CommentWednesday, 04 January 2017

Comment: Turn on the inspiration, retailers told
Or would you rather just be valued for your loyalty?
Read more ...

article thumbnail News - CommentThursday, 07 December 2017

A tale of the good and the also-ran for CX
I ordered a smart watch from Skagen a few weeks ago. It was for a Christmas present, and took a huge amount of choosing (they are all so lovely). Read more ...

article thumbnail News - CommentFriday, 03 November 2017

Comment: I’m in love with Apple
I admit to having a long-term affair with my technology provider. It has stood the test of time with surprisingly few wobbles. From the moment I saw that first little box that revolutionised the advertising agency world and media production in general, I was hooked.
Read more ...

article thumbnail News - CommentTuesday, 01 August 2017

Facebook AI problems – should we be worried?
Warning that technology should not be used "for the sake of it" Read more ...

article thumbnail News - CommentWednesday, 17 May 2017

Comment: Mobile wallet dissatisfaction feeds trend towards retailer-led consortiums
Two events happened this month that should make anyone working on a mobile wallet sit up and take notice.  Read more ...

article thumbnail News - CommentTuesday, 25 April 2017

What would a resurrected Woolworths sell?
The ex-CEO of Woolworths UK Tony Page wants to bring back the pic'n'mix high street stalwart – but what would it sell? Read more ...

article thumbnail News - CommentThursday, 13 April 2017

New rules for customer contact
Companies face tougher new rules on data sharing and how they contact customers after the Digital Economy Bill was approved by the House of Lords. Dene Walsh of Verso Group considers the implications. Read more ...

article thumbnail News - CommentTuesday, 11 April 2017

Comment: United Airlines…..Clubbed
Customer relations disaster as bloodied passenger is forcibly ejected from over-booked flight   Read more ...

article thumbnail News - CommentMonday, 10 April 2017

Comment: Don't talk to me if you are not human
New survey shows what we think about AI Read more ...

article thumbnail News - CommentTuesday, 28 March 2017

Comment
"Aldi and Lidl struggling to build loyalty" ..... are they?

All supermarkets are falling short of earning the love Read more ...

article thumbnail News - CommentWednesday, 04 January 2017

Comment: Turn on the inspiration, retailers told
Or would you rather just be valued for your loyalty?
Read more ...

article thumbnail News - CommentTuesday, 08 November 2016

Comment: Seeing the funny side of the Toblerone change
It is a big news day today led not by the US election, the closure of 30 M&S stores, or the massive sinkhole that stretched across an entire Japanese street. No, the item that was making loyal fans reach for their phones to tweet was the change Toblerone was making to its chocolate bars. Read more ...

article thumbnail News - CommentMonday, 07 November 2016

Book review: A gripping read about the blockchain

Yes really!

We no longer discuss how the internet works, and take our cars, washing machines and other everyday technology completely for granted. Author William Mougayar suggests the same will apply to blockchains.


Read more ...

article thumbnail News - CommentTuesday, 25 October 2016

A gentle reminder about your relationship

Lessons from the Marmite spat Read more ...

article thumbnail News - CommentMonday, 12 September 2016

Comment: "If you don't have a relationship with the customer, you're just a utility, you're just the dumb pipes."
Francisco Gonzalez, executive chairman of BBVA has for a long time proved his ability to predict future trends and keep his company ahead of the curve in terms of technology development and understanding of customer needs. Read more ...

article thumbnail News - CommentTuesday, 30 August 2016

Comment: Ad execs admit that 90% of their work goes unnoticed
Isn't there a better way to build a brand?   Read more ...

article thumbnail News - CommentTuesday, 23 August 2016

Comment: Well done BA for making the homecoming special
Huge loyalty lift for airline that grabbed a golden opportunity Read more ...

article thumbnail News - CommentFriday, 19 August 2016

Comment: Are you guilty of a teensy weensy bit of stereotyping?

"Olympics are a massive achievement in sexism and stereotyping" - discuss
Marketing and media sideline females and millennials. Does the loyalty industry too? Read more ...

article thumbnail News - CommentTuesday, 09 August 2016

Don't make us move banks - reward us instead for staying
Loyalty Magazine argues against "naive CMA" suggestions
Britain's High Street banks have been ordered to launch a technological "revolution" to foster competition and get consumers to change provider. Read more ...

article thumbnail News - CommentWednesday, 03 August 2016

Customers lacking the energy to leave
So change the business model
Loyalty made an appearance on the Radio 4 early morning Today programme this morning. Surprisingly it was during a piece on energy providers. Read more ...

article thumbnail News - CommentTuesday, 05 July 2016

Brexit: What it means for loyalty marketers
GDPR data law may still apply Read more ...

 
     
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