Nectar warns customers of birthday scam
Nectar is warning loyalty programme members to watch out for a 10th anniversary double points offer that is a scam. Read more ...

See you at Hotel & Spa Tech Live
Loyalty Magazine is attending Hotel & Spa Tech Live on September 25th & 26th at Excell and we would love you to come and say hello at our booth.
Read more ...

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

Airline loyalty programmes having a great year
Top seven US airlines all report bumper marketing (loyalty) revenue
Airlines are generating massive revenues from loyalty programs that likely account for a major proportion of their overall profits, according to a new analyst report. Read more ...

Aimia shares at six month high as main shareholder backs Aeroplan
Mittleman says loyalty program is worth at least C$1 billion
Fight now on to block or raise Air Canada bid
Aimia timeline Read more ...

When it’s not worth your company reputation
Lawyers being used to mitigate against calamity

There are few quicker ways to destroy a company than damage to reputation, and the threat can come from just about anywhere. Read more ...

Hyatt Hotels in strategic loyalty alliance
Widening of earn and redeem opportunities across the world

Hyatt Hotels, which has the mantra to “care for people so they can be their best” and which recently appointed a global head of wellbeing, is to form a loyalty programme strategic alliance with another hotel chain. Read more ...

Latest airline to ask for blockchain proposals
Loyalty programme benefits considered an important business driver

Airlines are clearly seeing the potential benefit of blockchain to streamline their businesses – and loyalty seems to be an important business driver.

Following on from the news last week that Avios is asking for blockchain and Fintech proposals, Read more ...

Avios seeks partners to revolutionise customer loyalty
You don't have long to apply
Rewards currency, Avios, is seeking start-ups to help revolutionise the customer loyalty space, through International Airlines Group’s (IAG) Hangar 51 global innovation programme.
Read more ...

Travel rewards platform wants you to play games for cryptocurrency
Launching soon in 100 cities
KeyoCoin wants to gamify the US$8trillion travel industry with a universal rewards platform. Read more ...

Nectar warns customers of birthday scam
Nectar is warning loyalty programme members to watch out for a 10th anniversary double points offer that is a scam. Read more ...

See you at Hotel & Spa Tech Live
Loyalty Magazine is attending Hotel & Spa Tech Live on September 25th & 26th at Excell and we would love you to come and say hello at our booth.
Read more ...

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

Airline loyalty programmes having a great year
Top seven US airlines all report bumper marketing (loyalty) revenue
Airlines are generating massive revenues from loyalty programs that likely account for a major proportion of their overall profits, according to a new analyst report. Read more ...

Aimia shares at six month high as main shareholder backs Aeroplan
Mittleman says loyalty program is worth at least C$1 billion
Fight now on to block or raise Air Canada bid
Aimia timeline Read more ...

When it’s not worth your company reputation
Lawyers being used to mitigate against calamity

There are few quicker ways to destroy a company than damage to reputation, and the threat can come from just about anywhere. Read more ...

Hyatt Hotels in strategic loyalty alliance
Widening of earn and redeem opportunities across the world

Hyatt Hotels, which has the mantra to “care for people so they can be their best” and which recently appointed a global head of wellbeing, is to form a loyalty programme strategic alliance with another hotel chain. Read more ...

Latest airline to ask for blockchain proposals
Loyalty programme benefits considered an important business driver

Airlines are clearly seeing the potential benefit of blockchain to streamline their businesses – and loyalty seems to be an important business driver.

Following on from the news last week that Avios is asking for blockchain and Fintech proposals, Read more ...

Avios seeks partners to revolutionise customer loyalty
You don't have long to apply
Rewards currency, Avios, is seeking start-ups to help revolutionise the customer loyalty space, through International Airlines Group’s (IAG) Hangar 51 global innovation programme.
Read more ...

Travel rewards platform wants you to play games for cryptocurrency
Launching soon in 100 cities
KeyoCoin wants to gamify the US$8trillion travel industry with a universal rewards platform. Read more ...

First blockchain loyalty programme launched at scale
Payment confirmation also on the agenda Read more ...

Starbucks digital push adds 6 million to loyalty programme
New initiatives introduced to attract the 75 million US non-members

Starbucks has maintained its leadership position in the loyalty annals of fame for a number of years now. Any discussion around how it has achieved what others haven’t will revolve around the simplicity of its programme. What will surprise many is that the programme is currently in superdrive, having added a massive 6 million “digitally registered” users since March. The burning question is how? Read more ...

Chase bank concedes to Samsung Pay - with a rewards incentive
A doubling up of customer rewards points is the added carrot for US bank Chase, which has given up the fight to run its own exclusive payments app by signing a deal with Samsung Pay. Read more ...

Shoppers more loyal to Aldi and Lidl than Waitrose
•    Ubiquity of loyalty cards has led to widespread indifference, according to 2018 Loyalty Study
•    Aldi and Lidl top Waitrose for shopper advocacy
•    But shoppers wish they could afford to shop in Waitrose and M&S
Read more ...

Visa offers digital loyalty program in Latin America, Caribbean
Consumers offered 250,000 redemption optionsVisa has launched Visa Loyalty Solutions, a digital points redemption platform available to all issuing banks in Latin America and the Caribbean. Read more ...

After almost two years of preparation, Le Club merges loyalty programmes
Hotel trend to combine schemes set to continue
Le Club, the loyalty program from AccorHotels is the latest hotel group to feel the need to merge its hotel loyalty programme. The family includes Fairmont, Raffles, and Swissôtel and the merger has taken nearly two years. Read more ...

Sky uses loyalty for tenure to cut churn to lowest level ever
Sky VIP wins Best New Loyalty Launch of the Year
Sky says its loyalty programme, which rewards length of tenure, now accounts for 33% of the weekly traffic to its app, while churn is at its lowest ever. Read more ...

Hilton uses twitter for some great engagement
Hilton Hotels are doing some great loyalty marketing on Twitter at the moment. Read more ...

SPECIAL REPORT
Big regulatory changes affecting prepaid and gift products
How is ASC606 affecting gift card breakage in the US? Chinese ruling on pre-paid removes US$74.4bn from mobile coffers Big changes are underway that have the potential to significantly alter the business case for prepaid products, and including gift cards. The interesting point is that some of these changes are positive, and some negative. Read more ...

Credit Search Barometer provides some millennial understanding
Poor credit history and low credit scores impact customer behaviour

Understanding your customers is a pre-requisite for any type of relationship, and new research about credit scores provides an important window into the lives of millennials. Read more ...