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18 NOVEMBER 2017

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article thumbnail Friday, 17 November 2017

Air Canada customers get answers from Alexa
Devices will provide flight information in response to spoken questions Read more ...

 
     
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Latest feature
     
 
AI top of the tech spending list

There is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.

Forrester predicts that this year alone there will be a 300% increase in investment in artificial intelligence and much of this will be targeted at delivering improved experiences to customers.

Read more ...
 
     
 
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 Latest news 
 
Month's news
 
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article thumbnail News - HospitalityThursday, 16 November 2017

Hotel group rewards members for ordering takeaways
Partnerships with restaurant reservation and food ordering services  Read more ...

article thumbnail News - Mobile RewardsWednesday, 15 November 2017

Marriott introduces new rewards app
Points can be used for purchases at partner online merchants Read more ...

article thumbnail News - TravelTuesday, 14 November 2017

European airlines follow US loyalty model
Schemes pared back to award highest spending flyers Read more ...

article thumbnail News - Customer InsightTuesday, 14 November 2017

Banks lose grip on the under-35s
Storm brewing for lenders unless they engage more Read more ...

article thumbnail News - HospitalityMonday, 13 November 2017

Global Hotel Alliance appoints head of loyalty
Plan to double hotel group’s reward scheme members 
Read more ...

article thumbnail News - Coalition SchemesFriday, 10 November 2017

PINS buys up foreign subsidiaries to create fintech currency
Japanese investment consortium majors in funding
Read more ...

article thumbnail News - Coalition SchemesFriday, 10 November 2017

Ooredoo scheme tops 2m Oman users
Telco reveals its top 3 redemption categories   Read more ...

article thumbnail News - Customer InsightThursday, 09 November 2017

Merchants fail to meet post-purchase customer expectations
Only 6% of EU retailers offer same day delivery
Read more ...

article thumbnail News - Customer InsightWednesday, 08 November 2017

EE rated top for telco customer satisfaction
Survey reveals inertia among subscribers
Read more ...

article thumbnail News - Coalition SchemesTuesday, 07 November 2017

Alitalia relaunches MilleMiglia programme
Troubled carrier to revamp rewards offering in New Year Read more ...

News - Hospitality
Hotel group rewards members for ordering takeaways
Liam McLoughlin - Thursday, 16 November 2017

News - Mobile Rewards
Marriott introduces new rewards app
Liam McLoughlin - Wednesday, 15 November 2017

News - Travel
European airlines follow US loyalty model
Liam McLoughlin - Tuesday, 14 November 2017

News - Customer Insight
Banks lose grip on the under-35s
Liam McLoughlin - Tuesday, 14 November 2017

News - Hospitality
Global Hotel Alliance appoints head of loyalty
Liam McLoughlin - Monday, 13 November 2017

News - Coalition Schemes
PINS buys up foreign subsidiaries to create fintech currency
Liam McLoughlin - Friday, 10 November 2017

News - Coalition Schemes
Ooredoo scheme tops 2m Oman users
Liam McLoughlin - Friday, 10 November 2017

News - Customer Insight
Merchants fail to meet post-purchase customer expectations
Liam McLoughlin - Thursday, 09 November 2017

News - Customer Insight
EE rated top for telco customer satisfaction
Liam McLoughlin - Wednesday, 08 November 2017

News - Coalition Schemes
Alitalia relaunches MilleMiglia programme
Liam McLoughlin - Tuesday, 07 November 2017

News - Retail Loyalty
Polish POS loyalty offering to roll out in Finland
Liam McLoughlin - Monday, 06 November 2017

News - Comment
Comment: I’m in love with Apple
Liam McLoughlin - Friday, 03 November 2017

News - Customer Insight
The rise of the male shopper
Liam McLoughlin - Friday, 03 November 2017

News - Customer Insight
Only 17% feel valued by brands
Liam McLoughlin - Thursday, 02 November 2017

News - Retail Loyalty
Manufacturers sign up for system to by-pass supermarkets
Liam McLoughlin - Wednesday, 01 November 2017

News - Loyalty Magazine Awards
New sponsors for The Loyalty Magazine Awards
Liam McLoughlin - Tuesday, 31 October 2017

News - Retail Loyalty
Major German retailers launch gift cards
Liam McLoughlin - Monday, 30 October 2017

News - Marketing
Magneds launches Danish supermarket promotion
Liam McLoughlin - Friday, 27 October 2017

News - Customer Insight
58% of customer loyalty accounts are inactive
Liam McLoughlin - Wednesday, 25 October 2017

News - Mobile Rewards
Spar starts loyalty and payments app rollout
Liam McLoughlin - Monday, 23 October 2017

News - Reward Schemes
New accounting reporting standards for loyalty
Liam McLoughlin - Friday, 20 October 2017

News - Company news
Gaming platform offers crypto-currency rewards
Liam McLoughlin - Tuesday, 19 September 2017

News - Customer Insight
Samsung tops UK brand loyalty index
Liam McLoughlin - Thursday, 05 October 2017

News - Loyalty Magazine Awards
Entries now open for The Loyalty Magazine Awards 2018
Liam McLoughlin - Friday, 13 October 2017

News - Financial Services
Air Canada seeks new credit card partner
Liam McLoughlin - Wednesday, 20 September 2017

News - Loyalty Magazine Awards
New sponsors for The Loyalty Magazine Awards
Liam McLoughlin - Tuesday, 31 October 2017

News - Hospitality
Wyndham is most generous for rewards payback
Liam McLoughlin - Friday, 06 October 2017

News - Travel
Eurostar revamps loyalty offering
Liam McLoughlin - Wednesday, 20 September 2017

News - Retail Loyalty
Tesco revamps payments and loyalty app
Liam McLoughlin - Wednesday, 27 September 2017

News - Travel
Avios appoints chief digital officer
Liam McLoughlin - Wednesday, 04 October 2017

News - Retail Loyalty
Sainsbury’s trials pay by phone
Liam McLoughlin - Thursday, 28 September 2017

News - Hospitality
Hotel giant partners with Amazon
Liam McLoughlin - Monday, 25 September 2017

News - Mobile Rewards
Spar starts loyalty and payments app rollout
Liam McLoughlin - Monday, 23 October 2017

News - Comment
Comment: I’m in love with Apple
Liam McLoughlin - Friday, 03 November 2017

News - Mobile Rewards
Woolworths integrates rewards with Apple wallet
Liam McLoughlin - Tuesday, 26 September 2017

News - Travel
Spanish budget carrier replaces loyalty scheme
Liam McLoughlin - Wednesday, 11 October 2017

News - Retail Loyalty
Macy’s overhauls rewards scheme
Liam McLoughlin - Monday, 02 October 2017

News - Marketing
Magneds launches Danish supermarket promotion
Liam McLoughlin - Friday, 27 October 2017

News - Coalition Schemes
Ponta expands rewards crossborder in Asia
Liam McLoughlin - Thursday, 12 October 2017

News - E-Loyalty
Car hire marketplace verifies user IDs
Liam McLoughlin - Tuesday, 03 October 2017

News - Retail Loyalty
RFID loyalty collar for dogs
Liam McLoughlin - Monday, 09 October 2017

article thumbnail News - HospitalityThursday, 16 November 2017

Hotel group rewards members for ordering takeaways
Partnerships with restaurant reservation and food ordering services  Read more ...

article thumbnail News - Mobile RewardsWednesday, 15 November 2017

Marriott introduces new rewards app
Points can be used for purchases at partner online merchants Read more ...

article thumbnail News - TravelTuesday, 14 November 2017

European airlines follow US loyalty model
Schemes pared back to award highest spending flyers Read more ...

article thumbnail News - Customer InsightTuesday, 14 November 2017

Banks lose grip on the under-35s
Storm brewing for lenders unless they engage more Read more ...

article thumbnail News - HospitalityMonday, 13 November 2017

Global Hotel Alliance appoints head of loyalty
Plan to double hotel group’s reward scheme members 
Read more ...

article thumbnail News - Coalition SchemesFriday, 10 November 2017

PINS buys up foreign subsidiaries to create fintech currency
Japanese investment consortium majors in funding
Read more ...

article thumbnail News - Coalition SchemesFriday, 10 November 2017

Ooredoo scheme tops 2m Oman users
Telco reveals its top 3 redemption categories   Read more ...

article thumbnail News - Customer InsightThursday, 09 November 2017

Merchants fail to meet post-purchase customer expectations
Only 6% of EU retailers offer same day delivery
Read more ...

article thumbnail News - Customer InsightWednesday, 08 November 2017

EE rated top for telco customer satisfaction
Survey reveals inertia among subscribers
Read more ...

article thumbnail News - Coalition SchemesTuesday, 07 November 2017

Alitalia relaunches MilleMiglia programme
Troubled carrier to revamp rewards offering in New Year Read more ...

article thumbnail News - Retail LoyaltyMonday, 06 November 2017

Polish POS loyalty offering to roll out in Finland
Merchant platform links to payment cards
Read more ...

article thumbnail News - CommentFriday, 03 November 2017

Comment: I’m in love with Apple
I admit to having a long-term affair with my technology provider. It has stood the test of time with surprisingly few wobbles. From the moment I saw that first little box that revolutionised the advertising agency world and media production in general, I was hooked.
Read more ...

article thumbnail News - Customer InsightFriday, 03 November 2017

The rise of the male shopper
Increased spending means more shops now cater to men than women
Read more ...

article thumbnail News - Customer InsightThursday, 02 November 2017

Only 17% feel valued by brands
Need to think about why customers act the way they do Read more ...

article thumbnail News - Retail LoyaltyWednesday, 01 November 2017

Manufacturers sign up for system to by-pass supermarkets
System will impact how brands use customer data for rewards Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 31 October 2017

New sponsors for The Loyalty Magazine Awards
Call for Entries launched and latest magazine out now!

Currency Alliance, the new prime sponsor for The Loyalty Magazine Awards, is creating a marketplace for loyalty partners to easily collaborate in a rich ecosystem at very low cost.
Read more ...

article thumbnail News - Retail LoyaltyMonday, 30 October 2017

Major German retailers launch gift cards
Global market to double in value by 2024 Read more ...

article thumbnail News - MarketingFriday, 27 October 2017

Magneds launches Danish supermarket promotion
Discounts on Philips products for loyalty shoppers Read more ...

article thumbnail News - Customer InsightWednesday, 25 October 2017

58% of customer loyalty accounts are inactive
And the number is rising
Read more ...

article thumbnail News - Mobile RewardsMonday, 23 October 2017

Spar starts loyalty and payments app rollout
Brand buying data to enable more targeted campaigns
Read more ...

 
     
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