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18 OCTOBER 2018

 

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article thumbnail Thursday, 18 October 2018

ASOS achieves by listening to Generation Z
Loyalty programme ditched for subscription delivery

Online fashion retailer ASOS (which posted impressive results this week) has cancelled its customer loyalty programme and replaced it with ASOS Premier, which smells very like Amazon Prime. Read more ...

 
     

Latest feature
     
 
Finding the sweet spot of investing in loyalty

How much investment is too much?


Article by Christopher Treadwell, Avios Commercial Director

Loyal customers are often your biggest source of income. Indeed, it can cost 16 times more to elevate a new customer to the same level of profitability as a loyal customer.  However, today, businesses are facing ever-more demanding customers.
Read more ...
 
     
 
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article thumbnail News - Company newsWednesday, 17 October 2018

Entries now open for The Loyalty Magazine Awards 2019
Welcome to The Americas!
• Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas to enter!
• We are now global!

A Loyalty Magazine Award is the most coveted award in Loyalty. People value the achievement of being judged the best among their peers and brands wear their Winner’s Seal with pride.

For the eighth year, we are proud to announce that entries are now open for The Loyalty Magazine Awards 2019 – and what an exciting year it promises to be. Read more ...

article thumbnail News - Mobile RewardsTuesday, 16 October 2018

Smart homes seen as a ‘gamechanger for loyalty’
Samsung describes "massive stickiness" of a connected futureArtificial intelligence in devices that will turn our homes into connected spaces will be a gamechanger for loyalty, says Samsung, but privacy and security still need addressing. Read more ...

article thumbnail News - Company newsFriday, 12 October 2018

Why the Hyperledger Ethereum deal is important
Major blockchains announce alliance aims to "be more open" Read more ...

News - Customer InsightThursday, 11 October 2018

Retailers are approaching customer loyalty backwards
New survey says retailers not measuring correctly

Retailers are failing to measure the correct data to understand customer loyalty, and that is putting customer relationships and profitability at risk. Read more ...

article thumbnail News - HospitalityMonday, 08 October 2018

Hyatt integrates Exhale into its rewards scheme
Points can be earned for fitness classes and spa therapies
Read more ...

article thumbnail News - Data SecurityFriday, 05 October 2018

Crypto exchange to use rewards programme to ID customers
Crypto currencies used to launder US$88.6m, says report
Criminals becoming "early adopters" of new technology
Various stages of cybercrime explained

A cryptocurrency exchange that has been highlighted in a Wall Street Journal report as a huge channel for money laundering, is to introduce a rewards programme to gather user identities. Read more ...

article thumbnail News - Coalition SchemesThursday, 04 October 2018

Fave and Grab combine to grow
Fave and Grab, two of the leading online to offline (o2o) platforms in Southeast Asia, have announced a strategic partnership to accelerate growth for both platforms across the region. The partnership combines the strengths of Fave’s broad merchant network as well as its FaveDeals platform, with Grab’s large user base and growing ecosystem. Read more ...

article thumbnail News - Data SecurityWednesday, 03 October 2018

Tesco Bank suffers first FCA cyber-crime fine
Reputation damage to group inevitable

Tesco bank has been fined £16.4 million penalty for cyber hacking that occurred two years ago. This is the first cyber fine issued by the FCA in the UK. For Tesco, it is a massive hit for its reputation as a trusted retailer and will have implications for the whole organisation and even its loyalty programme membership. Read more ...

article thumbnail News - Customer InsightMonday, 01 October 2018

Travel brands top 'lack of loyalty' league
Need for more relevant offers and recommendations
Best rated travel brand by consumers comes in at lowly 67th

Read more ...

article thumbnail News - Retail LoyaltyWednesday, 19 September 2018

John Lewis and Waitrose trial joint loyalty programme
Bringing connected brands together in one loyalty programme
John Lewis (department store) shoppers are also Waitrose (food store) shoppers, being the same demographic (middle class, reasonable income, like quality stuff). Well no, actually. Read more ...

News - Company news
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Wednesday, 17 October 2018

News - Mobile Rewards
Smart homes seen as a ‘gamechanger for loyalty’
Administrator - Tuesday, 16 October 2018

News - Company news
Why the Hyperledger Ethereum deal is important
Administrator - Friday, 12 October 2018

News - Customer Insight
Retailers are approaching customer loyalty backwards
Administrator - Thursday, 11 October 2018

News - Hospitality
Hyatt integrates Exhale into its rewards scheme
Liam McLoughlin - Monday, 08 October 2018

News - Data Security
Crypto exchange to use rewards programme to ID customers
Administrator - Friday, 05 October 2018

News - Coalition Schemes
Fave and Grab combine to grow
Administrator - Thursday, 04 October 2018

News - Data Security
Tesco Bank suffers first FCA cyber-crime fine
Administrator - Wednesday, 03 October 2018

News - Customer Insight
Travel brands top 'lack of loyalty' league
Liam McLoughlin - Monday, 01 October 2018

News - Retail Loyalty
John Lewis and Waitrose trial joint loyalty programme
Administrator - Wednesday, 19 September 2018

News - Customer Insight
Tech brands dominate Loyalty rankings
Administrator - Tuesday, 18 September 2018

News - Retail Loyalty
John Lewis and Waitrose trial joint loyalty programme
Administrator - Wednesday, 19 September 2018

News - Company news
Aimia forced to sell Aeroplan
Administrator - Thursday, 30 August 2018

News - Coalition Schemes
Being more Virgin
Administrator - Thursday, 23 August 2018

News - Customer Insight
Comment Utililty churn costs £25 billion, but what incentive is there to stay?
Administrator - Monday, 03 September 2018

News - Data Security
Crypto exchange to use rewards programme to ID customers
Administrator - Friday, 05 October 2018

News - Financial Services
Lloyds glitch shows up faults in disaster recovery
Administrator - Thursday, 06 September 2018

News - Company news
Saracens rugby chairman invests in Koin Rewards
Administrator - Friday, 07 September 2018

News - Mobile Rewards
All Visa Australia cardholders to be offered rewards link-up
Administrator - Thursday, 06 September 2018

News - Travel
Are airline loyalty programmes complicated on purpose? If so, why?
Administrator - Wednesday, 29 August 2018

News - Customer Insight
Balance needed between personalisation and privacy
Administrator - Tuesday, 11 September 2018

News - Company news
Patent claims could cost UK payments industry millions
Administrator - Friday, 14 September 2018

News - Company news
Mobile loyalty and rewards company raises US$20m for a technology leapfrog
Administrator - Thursday, 06 September 2018

News - Coalition Schemes
Special report Restaurant chains moving to an airline loyalty model
Administrator - Tuesday, 11 September 2018

News - Coalition Schemes
Fave and Grab combine to grow
Administrator - Thursday, 04 October 2018

News - Comment
It's not price that keeps us returning to Amazon, it's convenience
Administrator - Thursday, 13 September 2018

News - Data Security
Tesco Bank suffers first FCA cyber-crime fine
Administrator - Wednesday, 03 October 2018

News - Financial Services
Google in Mastercard deal to access offline spending
Administrator - Monday, 03 September 2018

News - Customer Insight
Tech brands dominate Loyalty rankings
Administrator - Tuesday, 18 September 2018

News - Hospitality
Hyatt integrates Exhale into its rewards scheme
Liam McLoughlin - Monday, 08 October 2018

News - Customer Insight
Travel brands top 'lack of loyalty' league
Liam McLoughlin - Monday, 01 October 2018

article thumbnail News - Company newsWednesday, 17 October 2018

Entries now open for The Loyalty Magazine Awards 2019
Welcome to The Americas!
• Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas to enter!
• We are now global!

A Loyalty Magazine Award is the most coveted award in Loyalty. People value the achievement of being judged the best among their peers and brands wear their Winner’s Seal with pride.

For the eighth year, we are proud to announce that entries are now open for The Loyalty Magazine Awards 2019 – and what an exciting year it promises to be. Read more ...

article thumbnail News - Mobile RewardsTuesday, 16 October 2018

Smart homes seen as a ‘gamechanger for loyalty’
Samsung describes "massive stickiness" of a connected futureArtificial intelligence in devices that will turn our homes into connected spaces will be a gamechanger for loyalty, says Samsung, but privacy and security still need addressing. Read more ...

article thumbnail News - Company newsFriday, 12 October 2018

Why the Hyperledger Ethereum deal is important
Major blockchains announce alliance aims to "be more open" Read more ...

News - Customer InsightThursday, 11 October 2018

Retailers are approaching customer loyalty backwards
New survey says retailers not measuring correctly

Retailers are failing to measure the correct data to understand customer loyalty, and that is putting customer relationships and profitability at risk. Read more ...

article thumbnail News - HospitalityMonday, 08 October 2018

Hyatt integrates Exhale into its rewards scheme
Points can be earned for fitness classes and spa therapies
Read more ...

article thumbnail News - Data SecurityFriday, 05 October 2018

Crypto exchange to use rewards programme to ID customers
Crypto currencies used to launder US$88.6m, says report
Criminals becoming "early adopters" of new technology
Various stages of cybercrime explained

A cryptocurrency exchange that has been highlighted in a Wall Street Journal report as a huge channel for money laundering, is to introduce a rewards programme to gather user identities. Read more ...

article thumbnail News - Coalition SchemesThursday, 04 October 2018

Fave and Grab combine to grow
Fave and Grab, two of the leading online to offline (o2o) platforms in Southeast Asia, have announced a strategic partnership to accelerate growth for both platforms across the region. The partnership combines the strengths of Fave’s broad merchant network as well as its FaveDeals platform, with Grab’s large user base and growing ecosystem. Read more ...

article thumbnail News - Data SecurityWednesday, 03 October 2018

Tesco Bank suffers first FCA cyber-crime fine
Reputation damage to group inevitable

Tesco bank has been fined £16.4 million penalty for cyber hacking that occurred two years ago. This is the first cyber fine issued by the FCA in the UK. For Tesco, it is a massive hit for its reputation as a trusted retailer and will have implications for the whole organisation and even its loyalty programme membership. Read more ...

article thumbnail News - Customer InsightMonday, 01 October 2018

Travel brands top 'lack of loyalty' league
Need for more relevant offers and recommendations
Best rated travel brand by consumers comes in at lowly 67th

Read more ...

article thumbnail News - Retail LoyaltyWednesday, 19 September 2018

John Lewis and Waitrose trial joint loyalty programme
Bringing connected brands together in one loyalty programme
John Lewis (department store) shoppers are also Waitrose (food store) shoppers, being the same demographic (middle class, reasonable income, like quality stuff). Well no, actually. Read more ...

article thumbnail News - Customer InsightTuesday, 18 September 2018

Tech brands dominate Loyalty rankings
Proving the Rule of Six

Of the top 100 product categories and brands in a new ranking of customer loyalty leaders, more than a third (35%) are tech companies engaged in digital technology, social networks and products. In fact, of the top 10 brands, only one is a non-tech firm. Read more ...

article thumbnail News - Company newsFriday, 14 September 2018

Patent claims could cost UK payments industry millions
Patents cover data capture for loyalty, the entire architecture and operating system and are device agnostic
An entrepreneur who filed patents ten years ago covering EPOS with screens has begun action to activate the ownership of this intellectual property. If he is successful, the UK card payments industry could face claims for many millions of pounds. Read more ...

article thumbnail News - CommentThursday, 13 September 2018

It's not price that keeps us returning to Amazon, it's convenience
John Lewis results sad but not surprising
I bought a stair-gate today. This should have been a fairly easy purchase, but it was made difficult because I hesitated in Aldi last month and missed their offer.  Read more ...

article thumbnail News - Coalition SchemesTuesday, 11 September 2018

Special report
Restaurant chains moving to an airline loyalty model

Big chains attracted by tiers to encourage spend and boost visits
Profiles of Starbucks, Restaurant Revolution, Wayback Burgers, TGI Fridays, Chick-fil-A
When Starbucks moves, people in loyalty are inclined to look, which is why its announcement during an earnings call that it would be making changes to its loyalty programme caused such a coffee stir. Read more ...

article thumbnail News - Customer InsightWednesday, 12 September 2018

Balance needed between personalisation and privacy
No distinguishing between channels for consumers

A study of 12,000 shoppers worldwide has concluded that shoppers may not actually want the personalised shopping experience most retailers are struggling to provide. Read more ...

article thumbnail News - Company newsFriday, 07 September 2018

Saracens rugby chairman invests in Koin Rewards
Koin Rewards, a blockchain loyalty play targeting the UK market has successfully closed its seed funding round, raising £350,000. Read more ...

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Mobile RewardsThursday, 06 September 2018

All Visa Australia cardholders to be offered rewards link-up
Visa following MasterCard in groundbreaking agreement
Visa has announced a partnership  to roll out an instant rewards loyalty scheme including cashback, to all Visa cardholders across Australia. Read more ...

article thumbnail News - Company newsThursday, 06 September 2018

Mobile loyalty and rewards company raises US$20m for a technology leapfrog
A company which claims to be Southeast Asia’s largest mobile loyalty and rewards platform raised over US$20 million in a Series B round. Read more ...

article thumbnail News - Financial ServicesTuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

 
     
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