20 September 2017
Customer Engagement & Experience Conference
20-21 November 2017
Executive Customer Contact Exchange BFSI
The 2017 Executive Customer Contact Exchange for BFSI brings together 60 C-level executives and VPs/Directors of Customer Service from HSBC, Aviva, Atom Bank and many more with their peers plus industry leading solution providers to discuss the topics that will be changing the face of the contact centre!
October 9-11 2017
November 16-17 2017
Passenger Loyalty China Summit 2017
The event will attract 180+ attendees from airlines & airports (60% China), their fellow partners (hotels, cruises, car rental, OTAs, financial etc.) and loyalty solution providers to discuss loyalty, partnerships and revenue strategies etc. Key areas discussed include: Airlines & airports loyalty programs; Non-air partnerships, coalition and co-brand; Omni-channel marketing & e-Commerce; Personalization & CRM.