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18 NOVEMBER 2017

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Air Canada customers get answers from Alexa Devices will provide flight information in response to spoken questions Air Canada is offering customers the ability to get information about flights ...
Friday, 17 November 2017
Hotel group rewards members for ordering takeaways Partnerships with restaurant reservation and food ordering services  IHG (InterContinental Hotels Group) is offering its Rewards Club members point ...
Thursday, 16 November 2017
3. Marriott introduces new rewards app
(News/Mobile Rewards)
Marriott introduces new rewards app Points can be used for purchases at partner online merchants Marriott has launched a new app to streamline rewards earning and redemption at retail partner websites. ...
Wednesday, 15 November 2017
European airlines follow US loyalty model Schemes pared back to award highest spending flyers Air France-KLM and British Airways are planning to adopt a dynamic rewards model, shrinking their ...
Tuesday, 14 November 2017
5. Banks lose grip on the under-35s
(News/Customer Insight)
Banks lose grip on the under-35s Storm brewing for lenders unless they engage more Nearly nine out of ten (88%) of under-35s say banks must do more to keep them loyal as 61% say they expect to switch ...
Tuesday, 14 November 2017
Global Hotel Alliance appoints head of loyalty Plan to double hotel groups reward scheme members  Global Hotel Alliance (GHA), an alliance of independent hotel brands, has appointed Robin Korman ...
Monday, 13 November 2017
PINS buys up foreign subsidiaries to create fintech currency Japanese investment consortium majors in funding PINS, the loyalty currency whose roots were in airBaltic, has been bought by a global ...
Friday, 10 November 2017
8. Ooredoo scheme tops 2m Oman users
(News/Coalition Schemes)
Ooredoo scheme tops 2m Oman users Telco reveals its top 3 redemption categories   The Nojoom loyalty programme of telco Ooredo has now provided rewards to 2 million subscribers in Oman. Nojoom ...
Friday, 10 November 2017
Merchants fail to meet post-purchase customer expectations Only 6% of EU retailers offer same day delivery Despite rising customer expectations, the vast majority of EU merchants are failing in providing ...
Thursday, 09 November 2017
EE rated top for telco customer satisfaction Survey reveals inertia among subscribers EE is the telco with the most satisfied customers, with 21.5% identifying it as the company that cares most ...
Wednesday, 08 November 2017
11. Alitalia relaunches MilleMiglia programme
(News/Coalition Schemes)
Alitalia relaunches MilleMiglia programme Troubled carrier to revamp rewards offering in New Year Alitalia is launching a new edition of its MilleMiglia frequent flyer programme from 1 January ...
Tuesday, 07 November 2017
Polish POS loyalty offering to roll out in Finland Merchant platform links to payment cards Polish fintech ZenCard is launching its merchant POS loyalty and marketing technology onto the Finnish ...
Monday, 06 November 2017
Comment: Im in love with Apple I admit to having a long-term affair with my technology provider. It has stood the test of time with surprisingly few wobbles. From the moment I saw that first little box ...
Friday, 03 November 2017
14. The rise of the male shopper
(News/Customer Insight)
The rise of the male shopper Increased spending means more shops now cater to men than women Men are increasing their spending in areas such as fashion and beauty, with the result that one in four ...
Friday, 03 November 2017
15. Only 17% feel valued by brands
(News/Customer Insight)
Only 17% feel valued by brands Need to think about why customers act the way they do Despite 90% of marketers claiming that they are customer centric in their approach, only 17% feel valued by ...
Thursday, 02 November 2017
Manufacturers sign up for system to by-pass supermarkets System will impact how brands use customer data for rewards Major manufacturing brands have signed up for a new technology service that ...
Wednesday, 01 November 2017
17. New sponsors for The Loyalty Magazine Awards
(News/Loyalty Magazine Awards)
New sponsors for The Loyalty Magazine Awards Call for Entries launched and latest magazine out now! Currency Alliance, the new prime sponsor for The Loyalty Magazine Awards, is creating a marketplace ...
Tuesday, 31 October 2017
18. IFINTEC 2018
8-9 May 2018 IFINTEC Finance Technologies Conference and Exhibition Istanbul IFINTEC is a global conference which is one of the biggest and most important conferences in EMEA region on Retail Banking, ...
Tuesday, 31 October 2017
Major German retailers launch gift cards Global market to double in value by 2024 Two of Germanys biggest retailers Aldi Nord and Aldi Süd have launched their first gift cards. The two discount ...
Monday, 30 October 2017
Magneds launches Danish supermarket promotion Discounts on Philips products for loyalty shoppers Marketing technology agency Magneds has launched a new digital loyalty promotion for Philips electrical ...
Friday, 27 October 2017
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