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- DFS Group unveils new global loyalty program
- Points and fivers back at Morrisons
- Malaysia loyalty collaboration widens reach of ecosystem
- Increase in co-branding driving growth in international schemes
- Heinz raises stakes for FMCG loyalty
- BharatPe rebrands multi-brand loyalty program PAYBACK India as ‘Zillion’
- Sometimes being a customer is horrible
- Company rebrands to re-evaluate what we mean by currency
- Is sustainability a fork in the loyalty road?
- UK loyalty programs playing points copycat
- Last bastion falls in response to customer feedback
- Rise of the ‘non-gift card creates tipping point in £8bn UK sector
- 20 year loyalty journey takes an unexpected turn
- Eurostar to launch a new loyalty scheme
- Inflation helps put loyalty programs front of mind
- Importance of Web3 to loyalty dividing opinion
- New year, new research, great expectations for loyalty
- US customers are not McLoyal
- The Great Resignation and customer loyalty
- New travel credit card moves the needle for co-brand loyalty
- Google Play loyalty program launches in India
- 8 in 10 banking customers want to know the carbon impact of their spending
- Co-branded reward card return to market
- Plenty of criticism of Radisson Rewards ‘devaluation’
- Returns become a loyalty differentiator
- IAG responds to unprecedented interest in customer loyalty to widen Avios proposition
- Case Study: The Paddock – Red Bull Racing with Oracle
- UK retailers ignoring customer queries, says report
- CASE STUDY: Supporting customers to live the dream
- Airline loyalty in the firing line
- Mexican airline launches Doters
- Surprising behaviour triggered by cost of living crisis
- Tata Neu launch creates ‘super’ discussion
- Just leave me alone to reboot
- General Mills launches first consumer loyalty program
- Starbucks promises to improve customer and employee experiences
- Klarna fundraising knocks 85% off value
- Researchers in China say their ‘mind-reading’ AI can measure loyalty to the Communist Party
- Great resignation causes problem for marketers – apart from those with loyalty programmes
- KFC Colonel’s Club scrapped in major shake-up to loyalty scheme
- Starbucks makes the paying easier
- Significant gap in travel reward expectations and delivery
- Asda on a mission in Wales
- Chipotle starts funding round to invest in robotics
- As the world has changed – have we as an industry kept up?
- Virgin Red adds first US credit card issuer
- Are you asking your customers the right questions – and at the right time?
- Closing the gap between online and in-store loyalty
- How much is your favourite FS loyalty programme worth?
- Qatar drops programme to move to Avios
- Know me, understand me, be honest, but don’t expect me to love you
- Customers given reward choice with new China payments loyalty
- Accor signs loyalty partnership with Sixt
- MGM revamps loyalty programme
- Connecting the US$60B+ market for online gaming & sports betting with an estimated US$100B in unused loyalty points
- Brands realise customer loyalty value of reusing products
- Dutch Bros latest to prove the coffee/loyalty mix
- Wunderman Thompson predicts what will define 2022
- Etihad to reward green choices
- Calls for Bain and Co to lose UK contracts after SA corruption findings