Our Latest Premium Content
- Accor deal with Alibaba focusses on distribution and loyalty
- HMV to get new loyalty
- Mobile: Social Unpacking what holds loyalty back from what it could be
- Dare NOT to offer a traditional loyalty programme!
- Alaska slashes Qantas benefits
- Chile Transbank to offer loyalty as part of omnichannel move
- Uber Money to improve driver benefits & reward customer loyalty
- Bringing Planet and People into the marketing Mix
- UAE to reward good behaviour with points
- Companies must move away from points and rewards
- Emotions take centre stage at the Loyalty Surgery
- American JV with Qantas; management changes – and LATAM disappointment
- Vietnam Airlines upscales Lotusmiles
- Ministry launches mobile loyalty programme
- Social conversations and market research combined offer massive learning potential
- Customers demand personal but brands lack empathy, says KPMG report
- Tesco to follow subscription model for Clubcard Plus
- End of the road for loyalty penalties
- Sainsbury’s Nectar trial learnings go national
- Social dominates customer engagement, but do you have a handle on it?
- Working with 5p margins the Aviva way
- Australian regulator puts loyalty programmes under investigation
- Emirates celebrates 25 million loyalty programme members
- Qantas loyalty overhaul is mixed blessing for customers
- Who says loyalty doesn’t pay?
- JetPrivilege to continue – but with new name
- Target revamps programme and credit card
- Flygskam: Can loyalty initiatives lessen consumer flight-shame?
- Car loyalty being re-invented
- Shoppers are changing – but what should be done about it?
- Dear cardholder, we forgive you
- 88VIP members spend double, and adopt early
- US government approves airline loyalty JV
- No surprises in US centric travel rewards listings
- Better long-tail customer engagement linked to Honors upsurge
- Minor Hotels to ‘transition’ loyalty programme
- Vans loyalty programme to launch in UK
- Aimia files suit against hedge fund to prevent takeover
- Air Canada enhances Aeroplan reward flexibility ahead of big relaunch
- Hotels and airlines join up to trade traveller benefits
- Did you know that Sunday was ice cream day?
- Sad demise of a sustainable programme
- SCA postponed as EBA bows to pressure
- Koin working with Fidel for ethical rewards
- Seeing deadline for strong authentication as opportunity
- Focus on Australia -1
- BA and Marriott smarting from data penalties
- Article for teckies: SEC approves sale of first consumer tokens to reward online activity
- Kantar deal highlights need for data aggregation
- Square Loyalty expands into Canada
- Some things never change – Aussie spat over rewards
- Fintech startup offers automatic switching to best rates – to guard against ‘loyalty penalty’
- PSD2 enabling new loyalty offerings
- Understanding the implications of Facebook’s participation in Libra
- Fines for firms exploiting customer loyalty
- John Lewis trials rewards for beauty recycling
- Strong Superdrug results attributed to loyalty product linking
- Only 22% of companies use real-time metrics
- BPme launches across retail network
- Luxury report points to importance of millennials
