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- Microsoft introduces Defender Bounty Program
- Gen Z – largest consumer group in history, misunderstood, but they value rewards
- UK competition watchdog confirms plan to investigate impact of “loyalty card price cuts”
- US survey shows big take-up of card-linked payments
- IAG Loyalty expands Avios card-linking into shopping centre
- Co-brand renewal confirms value of linking loyalty and payments
- ‘Safar Flyer Status Booster’ launched
- Moving customer loyalty on the Greek way
- Travel loyalty programs adapt to keep them relevant
- New VIP beauty program reflects tough trading environment
- Can ChatGPT help with retaining customers?
- Delta backtracks as customers rage against changes
- Aimia and Mithaq prepare for court battles
- Gift Club launches European Loyalty Association
- Norwegian and Strawberry to establish shared loyalty “currency”
- Eurostar going further with its loyalty program
- Restaurant loyalty start-up raises $24M
- Swapi swaps its last
- Nectar cancels Connect, Which? slams member pricing
- Twelve new names in the Brand Loyalty 100 (US) – one big loser
- Brand Loyalty – Alternative view (see story above)
- McKinsey and Salesforce in generative AI deal
- Case Study: Pan-bank loyalty brought to life
- Airlines come together to explore loyalty on a blockchain
- Lego Insiders loyalty aimed at adults
- Marriot launches India’s first cobranded credit card
- Merger prompts loyalty program redesign
- Following fashion into loyalty
- Move to revenue based rewards guaranteed to split opinion
- Management changes at Virgin Group as Swaffield steps back
- 40% of CEOs believe they can’t last a decade
- Loyalty innovation can never stop
- M&S latest to differentiate
- D2C now dominates retail
- Gen Z thinks they save $59 per month through loyalty programs
- Subscriptions continue to grow – Stripe report
- Differential pricing under fire from Which?
- DFS Group unveils new global loyalty program
- Points and fivers back at Morrisons
- Malaysia loyalty collaboration widens reach of ecosystem
- Increase in co-branding driving growth in international schemes
- Heinz raises stakes for FMCG loyalty
- BharatPe rebrands multi-brand loyalty program PAYBACK India as ‘Zillion’
- Sometimes being a customer is horrible
- Company rebrands to re-evaluate what we mean by currency
- Is sustainability a fork in the loyalty road?
- UK loyalty programs playing points copycat
- Last bastion falls in response to customer feedback
- Rise of the ‘non-gift card creates tipping point in £8bn UK sector
- 20 year loyalty journey takes an unexpected turn
- Eurostar to launch a new loyalty scheme
- Inflation helps put loyalty programs front of mind
- Importance of Web3 to loyalty dividing opinion
- New year, new research, great expectations for loyalty
- US customers are not McLoyal
- The Great Resignation and customer loyalty
- New travel credit card moves the needle for co-brand loyalty
- Google Play loyalty program launches in India
- 8 in 10 banking customers want to know the carbon impact of their spending
- Co-branded reward card return to market