Multi-app resident card in London
The London Borough of Hillingdon is introducing the HillngdonFirst multi-application resident card as part of the council’s plans to offer local residents access to services at preferential rates.
Consultants from Smartran have helped implement the card for Hillingdon Council, which is issuing over 147,000 to offer residents preferential rates at council parking facilities, access to libraries, free entry to the council’s domestic waste and recycling centre, and discounts at participating shops and businesses.
Hillingdon residents aged 18 and over will be sent a card, and drivers who are 17 can also apply for one.
Ray Puddifoot, leader of the council, commented: “We want to make sure those living in Hillingdon pay less for facilities and services provided by the council than those from outside the borough who do not pay council tax in Hillingdon.”
The card is claimed to be the largest multi-application resident card delivered for several years in England. Smartran was then selected as business partner in March 2008 to provide consultancy support throughout the design, planning, implementation and acceptance testing of the scheme.
Metric won the contract for the enhanced parking machines which accept the card, Sector UK undertook enhancement and integration of the council CRM, Bracknell Forest was selected to provide the card management system as a managed service, Sirsi-Dynix delivered enhancements to the library system, Drek Associates undertook the enrolment of businesses to the loyalty application and Burall InfoSmart won the contract for the supply, production and dispatch of the resident cards.
Key scheme elements were working from early 2009 – the parking machines read the cards correctly, new library processes were working and card encoding was checked against the Local Authority standard by AIDC in Halifax. Burall InfoSmart has started to produce the cards and prepare them for dispatch.